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Nando010
Chromatic Producer I
August 19, 2017

Playbar out of sync

  • August 19, 2017
  • 29 replies
  • 3428 views
This is my 2nd tv and i am still getting terrible sync problems. My last tv was a samsung and i have just bought an oled c7 thinking it would cure the problem but it is just as bad. i am really getting fed up with the sonos playbar and i am losing faith in the product. im using optical from the tv to the playbar. It also does it when i plug the optical lead from sky Q to the playbar. I have tried everything possible but no luck. Reading on here there are a few people with the same problem. its starting to get me down.
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    29 replies

    Nando010
    Nando010Author
    Chromatic Producer I
    August 26, 2017
    I was having the same problem with sound drop outs. I was using both Ethernet ports on my Sonos sound bar and when I disconnect one of them, I had no drop outs at all. The TV I have is 4K oled Tv. Not quite sure what your setup is, but if this helps great.

    I hope you get it sorted soon, I don’t think there is a system at the moment better than Sonos with what it can do and that’s only my opinion.


    Thanks for that, i have an oled c7 and i am using both ports too. will take one out.
    Avid Contributor I
    August 27, 2017
    I was having the same problem with sound drop outs. I was using both Ethernet ports on my Sonos sound bar and when I disconnect one of them, I had no drop outs at all. The TV I have is 4K oled Tv. Not quite sure what your setup is, but if this helps great.

    I hope you get it sorted soon, I don’t think there is a system at the moment better than Sonos with what it can do and that’s only my opinion.


    Thanks for that, i have an oled c7 and i am using both ports too. will take one out.


    Did it make any difference?
    Nando010
    Nando010Author
    Chromatic Producer I
    August 27, 2017
    I was having the same problem with sound drop outs. I was using both Ethernet ports on my Sonos sound bar and when I disconnect one of them, I had no drop outs at all. The TV I have is 4K oled Tv. Not quite sure what your setup is, but if this helps great.

    I hope you get it sorted soon, I don’t think there is a system at the moment better than Sonos with what it can do and that’s only my opinion.


    Thanks for that, i have an oled c7 and i am using both ports too. will take one out.

    .

    Did it make any difference?[/quote]

    Took one of the Ethernet wires out not had a drop out in 5 hours so far.
    Anyone with an oled tv and sky Q know how to get both remotes to control the playbar volume. I can only get one at a time to work.
    Avid Contributor I
    August 27, 2017
    I have Sky Q and I only use the Sky Q remote to do everything. Sorry I couldn’t help. And I hope that solves your problem with the drop outs.

    Cheers
    Riddick
    August 27, 2017
    Only one remote at a time can be paired with the Playbar
    Nando010
    Nando010Author
    Chromatic Producer I
    August 27, 2017
    Only one remote at a time can be paired with the Playbar

    With my samsung i had both remotes working with the playbar.
    Prodigy II
    August 27, 2017
    You get sound drop outs.
    After 7.3 the dropouts have improved, an interesting word to describe the dropouts being less frequent. So something in that update did something to the problem.
    Sonos's continual denial of the problem and blaming it on the manufacturers doesn't wash. Too many different devices get drop outs. Recorded and blu ray playing, on the same devices, do not get drop outs. This points to something in the sound data stream that Sonos is not handling properly which is causing the problem.
    I do not beleive in coincidendece or causation being a fact but the facts as they are do point to Sonos.
    I have tried every combination of wired, not wired, replace cables...you name it and I've tried it. Nothing works.

    I'm now waiting to buy a bigger TV so I can ditch the annoying system which must choose what peripherals you must add to it for it to work. I have had enough of work arounds, settings and general faffing about.

    It does sound great when it's working properly.
    Nando010
    Nando010Author
    Chromatic Producer I
    August 28, 2017
    sound drops are back, absolute bullshit
    August 28, 2017
    The mess that 7.4 update has made of Playbar sound also suggests that Sonos are not really on top of this. Although until that happened I had personally experienced no problems with the Playbar.