Playbar out of sync

Few days in with my tv and im still getting sound drops everyday aswell as the sync problems.I have spent a fortune on sonos and im just thinking of cutting my losses and moving onto something else as all the tests ive done are pointing to the playbar.Ive put up with it for over a year with 2 different tvs and i think enough is enough. if it was slight sync problems i could put up with it,but its shocking.

Have you raised a support ticket?

yes in the past about sound drops

Few days in with my tv and im still getting sound drops everyday aswell as the sync problems.I have spent a fortune on sonos and im just thinking of cutting my losses and moving onto something else as all the tests ive done are pointing to the playbar.Ive put up with it for over a year with 2 different tvs and i think enough is enough. if it was slight sync problems i could put up with it,but its shocking.
Audio sync issues should be addressable with the delay option in the app. Are you seeing a longer delay that it can account for?

The sound 'drops' would be the more worrying issue for me. Does the audio simply stop completely? Are there any indications that the Playbar is aware that an issues has occurred (such as the indicator light flashing), or does it sort of just stop then startup again? Do you have to do something to resume function?

I'm using a the slightly older B6 TV, but I haven't had any issues. I'll be glad to try and offer advice, but I'd recommend grabbing a diagnostic right after one of the sound drops. Provide that to Sonos support so they can offer a more informed answer.

Few days in with my tv and im still getting sound drops everyday aswell as the sync problems.I have spent a fortune on sonos and im just thinking of cutting my losses and moving onto something else as all the tests ive done are pointing to the playbar.Ive put up with it for over a year with 2 different tvs and i think enough is enough. if it was slight sync problems i could put up with it,but its shocking.
Audio sync issues should be addressable with the delay option in the app. Are you seeing a longer delay that it can account for?

The sound 'drops' would be the more worrying issue for me. Does the audio simply stop completely? Are there any indications that the Playbar is aware that an issues has occurred (such as the indicator light flashing), or does it sort of just stop then startup again? Do you have to do something to resume function?

I'm using a the slightly older B6 TV, but I haven't had any issues. I'll be glad to try and offer advice, but I'd recommend grabbing a diagnostic right after one of the sound drops. Provide that to Sonos support so they can offer a more informed answer.

The app doesn't make a difference the sound drops happen evey day and has done for a long time. im fed up of ringing up and being told thats its a tv issue.

And yes it stops for a second each time

And yes it stops for a second each time
So let's clarify here. You appear to have mentioned two different problems. Audio sync (timing) issue lining up with the picture. That's what my suggestion for the app is speaking to. If you have that problem, it should allow you to line them up properly. It obviously won't fix the sound dropping out.

I cannot speak to your experience with support, but it's very unlikely anyone on here will offer something they don't see with the technical detail collected from a diagnostic. You didn't specifically mention if you had submitted one of those before. If you haven't, that's the #1 way to get a resolution.

The only other idea that comes to mind for me would be replacing the optical cable itself. It's not extremely common for them to go bad in such a way that intermittent issues occur, but it is technically possible. They're very fragile cables compared to most, so it's probably worth trying that out before you toss an expensive system.

Otherwise, I'd recommend re-reading my original post and answering some of the other questions I posed there. I don't know that I'll have any advice, but it might trigger something for another poster.

And yes it stops for a second each time
So let's clarify here. You appear to have mentioned two different problems. Audio sync (timing) issue lining up with the picture. That's what my suggestion for the app is speaking to. If you have that problem, it should allow you to line them up properly. It obviously won't fix the sound dropping out.

I cannot speak to your experience with support, but it's very unlikely anyone on here will offer something they don't see with the technical detail collected from a diagnostic. You didn't specifically mention if you had submitted one of those before. If you haven't, that's the #1 way to get a resolution.

The only other idea that comes to mind for me would be replacing the optical cable itself. It's not extremely common for them to go bad in such a way that intermittent issues occur, but it is technically possible. They're very fragile cables compared to most, so it's probably worth trying that out before you toss an expensive system.

Otherwise, I'd recommend re-reading my original post and answering some of the other questions I posed there. I don't know that I'll have any advice, but it might trigger something for another poster.

I know what your saying and i have 2 problems. one is the lyp-sync and i know the slider is to help match it up but i need the slider to go the other way if you know what i mean. Catch up if you like. By using the slider it makes it worse, it is on 0 at the moment. The sound drops happen everyday about 5-10 times a day.There is no flashing of lights on the playbar it just cuts out for a second then comes back on. Ive tried 2 different optical leads but no change.
Thanks.

Some TVs also have a "slider" for adjusting lip synch issues, as do some cable boxes. Check all available devices 🙂

The sync problem you are experiencing is very unusual. The audio lag with the Playbar is 30ms, which is unnoticeable. So clearly something 'odd' is going on. Could you clarify a few points please?
1. What sources are you watching? OTA TV broadcasts? Cable box? Blu-Ray?
2 If there are external devices involved. how is everything wired? HDMI to TV and optical from TV to Playbar?
3. In the TV audio settings, what audio format is the TV set to output over optical - PCM? Auto? DD5.1?

Edit - just reread original post, which answers all but last question