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mornelas79
Contributor I
December 13, 2017
Answered

Playbar makes intermittent popping sounds.

Playbar makes an intermittent popping sound while watching tv. I have it connected to a Vizio M60 via optical cable. Any help would be appreciated.
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Keith N
Keith NAnswer
Sonos Staff
February 13, 2018
Hello everyone. Thanks for sharing your diagnostic reports, if the problem is happening intermittently, you may find it best to give our support technicians a call to troubleshoot in real time. Both diagnostic reports show that Sonos is getting a Dolby Digital 5.1 signal, but we may need a closer look at where the signal is coming from.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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Keith N
Keith NAnswer
Sonos Staff
February 13, 2018
Hello everyone. Thanks for sharing your diagnostic reports, if the problem is happening intermittently, you may find it best to give our support technicians a call to troubleshoot in real time. Both diagnostic reports show that Sonos is getting a Dolby Digital 5.1 signal, but we may need a closer look at where the signal is coming from.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
JMN
Lyricist II
March 31, 2018
Diagnostic Confirmation:

462780193
JMN
Lyricist II
March 31, 2018
Samsung UN75MU8000FXZA with Sonos Playbar. All updates done through app, getting intermittent popping noise for months now.
Jeff S
Jeff S
Retired Sonos Staff
April 10, 2018
Samsung UN75MU8000FXZA with Sonos Playbar. All updates done through app, getting intermittent popping noise for months now.

Hi JMN,

Thanks for sending in your report. It looks like your PLAYBAR is receiving the correct signal from your TV. It would be best to troubleshoot the popping sound live with our phone team. Please call us up and we'll help out. You can find our phone number and hours here.
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Bigeyedfeesh
Lyricist I
April 19, 2018
I am having the same popping sound problem. Diagnostics submitted. 1038703442
Jeff S
Jeff S
Retired Sonos Staff
April 19, 2018
I am having the same popping sound problem. Diagnostics submitted. 1038703442

Hi Bigeyedfeesh,

Thanks for sending in the diagnostic report. The reason for the sound you've described is not clear from your report, however. Please give our phone team a call, they can take a deeper look at the issue. Our phone number and hours are found here.
Help others find useful content by clicking the like button and selecting the best answer to your question.
Shacker
Trending Lyricist I
July 18, 2018
I see a lot of posts echoing the issue, a lot of diag files, a few suggestions to call to troubleshoot in real time (this doesn’t make a lot sense. It’s intermittent and the logs should have the necessary data) but no resolution post. Would like to hear some real answers.
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