Playbar makes intermittent popping sounds.

17 replies
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Playbar makes an intermittent popping sound while watching tv. I have it connected to a Vizio M60 via optical cable. Any help would be appreciated.

Popping sound

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Keith NAnswer

Sonos Staff

Hello everyone. Thanks for sharing your diagnostic reports, if the problem is happening intermittently, you may find it best to give our support technicians a call to troubleshoot in real time. Both diagnostic reports show that Sonos is getting a Dolby Digital 5.1 signal, but we may need a closer look at where the signal is coming from.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith N

Sonos Staff

Hi there, mornelas79. Thanks for posting and welcome to the Community. Would you mind submitting a diagnostic report and replying with the seven-digit confirmation number it gives at the end? I can take a quick preliminary look and see if I can advise on next steps. I'd be happy to help.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

M

mornelas79Author

Contributor I

Keith thank you for the assistance, here is the number: 8215643.

M

mornelas79Author

Contributor I

How long does it usually take to get a response once you submit a diagnostic report?

Airgetlam

It seems to vary, based on how many others are posting. If you're looking for more immediate response, I'd try on of the other methods listed behind the link "Contact us" at the bottom of this page. I think twitter is an option, and calling in wouldn't hurt, either. As near as I can tell, there's only 2 moderators on the forums during this busy time of year.

Bruce

J

jharman3

Lyricist I

I bought a playbar a few weeks ago. It is connected to a Samsung 60" UHD TV. Makes one popping sound intermittently while watching TV. May be 5 minutes, may be 30 mins. No rhyme or reason.

Airgetlam

I would recommend that within 10 minutes of experiencing this issue, you submit a system diagnostic , and call in to Sonos to discuss.

Bruce

J

jharman3

Lyricist I

Great. Thanks.