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Sarita Niranjan Bhatt
Contributor I
January 19, 2016
Answered

Playbar crackling sound

I have a 5.1 setup (playbar, sub, 2 play:1s). Recently, the playbar has a crackling and static like sound coming out of it when I watching cable tv (cox). I have an optical cable running from the playbar directly to the TV. Please help.
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Daniel H
Daniel HAnswer
Sonos Employee
January 27, 2016
The only other source I have hooked up is Apple TV and that works great with no audio issues.
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36 replies

Stuart_W
Stuart_W
World-Class Superstar
January 19, 2016
Are all other sources fine?

If it's just the one source it would suggest a problem with that source for the audio. Otherwise if ALL sources are displaying that issue I'd give Sonos Help a call
Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
Sarita Niranjan BhattAuthor
Contributor I
January 19, 2016
The only other source I have hooked up is Apple TV and that works great with no audio issues.
Baboon281
Contributor III
January 19, 2016
When I bought my original Playbar, one year ago, I had frequent (every 30 secs or so) clicking. Got in contact with Sonos tech help, they performed some diagnostic where I emailed them a recording of the clicks. And the Playbar was replaced. Contact the technical support I've always found them really helpful. Hope you get it sorted.
Daniel H
Daniel HAnswer
Sonos Employee
January 27, 2016
The only other source I have hooked up is Apple TV and that works great with no audio issues.
We noticed you are working with our Technical Support Team already under reference: 160123-002547
Help others find useful posts by clicking the like button and selecting the best answer to your question.
sasho
Lyricist I
April 9, 2017
My player started cracking about a month ago when Netflix or Amazon Video is on pause or when you are switching it off. Rather annoying, likely to be from one of the last updates?
Matt R
Sonos Staff
April 19, 2017
Hi Sasho

Whats the make and model of your TV?

Thanks
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jayyappan2331
Lyricist I
October 10, 2017
Hi! I am facing the same issue on my playbar. The programming is paused so there should be silence. I do not have a 5.1 setup, the playbar is set up to play by itself. Let me know if I should submit diagnostics.
Keith N
Keith N
Sonos Staff
October 21, 2017
Hi there, jayyappan2331:

Please submit a diagnostic report and be sure to reply with the confirmation number it gives at the end. I'd be happy to take a look at what is going on.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
bumble
Contributor I
December 27, 2017
My playbar has a static and crackling sound when watching TV. I've only had it a month. Here is my diagnostic #8262397. Thank you for your help
Scottmedwid
Lyricist II
January 3, 2018
I have had my playbar for just about two weeks now and I have been having a crackling issues the entire time. It is not constant it comes and goes for about five min at a time. I tried a new optical cord but that did not resolve issue. I have a brand new lg oled that I bought the same time as the play bar. The noise will get louder with the volume. Any ideas?
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