Contributor I

Answered

Playbar crackling sound

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I have a 5.1 setup (playbar, sub, 2 play:1s). Recently, the playbar has a crackling and static like sound coming out of it when I watching cable tv (cox). I have an optical cable running from the playbar directly to the TV. Please help.

Crackling

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Daniel HAnswer

Sonos Employee

The only other source I have hooked up is Apple TV and that works great with no audio issues.

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Airgetlam

Couple of suggestions. First, check your TV's software, and make sure it's up to date. Second, within 10 minutes of getting this crackling issue, submit a system diagnostic, and post the number here, for the folks at Sonos to look at.

Bruce

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Scottmedwid

Lyricist II

I checked everything and everything looks good. It is still continuing to happen. I submitted a diagnostic and my number is 8317917

Airgetlam

I'll look forward to a response from Sonos on this.

Bruce

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Scottmedwid

Lyricist II

How long does it take

Airgetlam

Random amount of time on the boards, especially around the holidays since they're slammed by all the new purchasers asking for help. And I don't normally see a lot of folks working the boards on the weekends, although it does happen. You may want to try one of their more direct methods of contact. Go to the bottom of this page, click on the link "Contact us", and then on the next page click on the link "Skip to see all options".

Bruce

Ryan S

Retired Sonos Staff

If you're getting odd audio when playing from the PLAYBAR I'd suggest that you give us a call on our support line. The link there should take you right to the phone number and hours for the team in your country.

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buddham179

Lyricist II

I bought Sonos 5.1 along with Samsung Q7 QLED TV about a week ago from the Best Buy store. Now the Playbar is making crackling sound randomly while watching TV. I have got nothing else connected besides TV. I may have to replace the Playbar at Best Buy. I rather not deal with Sonos customer service for a brand new product. I hope this issue is related to Playbar itself.

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Scottmedwid

Lyricist II

We are having the same issue. I'm starting to think that there is compatibility issues between the two. I hope Sonos can come up with a fix. Do you have digital optical from the bar to the tv? Sonos told me to run a optical back to the cable box which in my setup isn't right next to the tv. I already swapped out to a new cable between the tv and bar and that didn't fix it. Let me know what you find out

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buddham179

Lyricist II

I ended up replacing the playbar but the new playbar has so far made that sound once. I am keeping my fingers crossed.

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LeckhamptonMan

Contributor I

Same problem here. Diagnostic 8461494 submitted.

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