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Onkyo "Works with Sonos" issue - Please help

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I am having a problem with my brand new Onkyo TX-NR686 that is advertised as "Works with Sonos" actually connecting to my new Sonos Connect for the purpose of having the receiver turn on and the input switched so the Sonos Connect input. I have updated the Onkyo to the latest firmware. All my Sonos speakers and connects are at the latest 10.0 update. I connect the Sonos Connect to the CD analog inputs on the Onkyo like the instructional video specifies. I go through all the correct settings on the Onkyo as per the instructions. The Onkyo and Connect are on the same network and subnet. I have verified that I can see both units on my network. The Sonos system works fine and I can even manually turn on the Onkyo and change the input to CD and the Connect music comes through fine.

However the reason I bought it and the Connect is because of the "Works with Sonos" integration feature that automatically is supposed to turn on the Onkyo receiver and change inputs to the Sonos input when it detects music on that input.

I am a Network Administrator have have a Meraki Mesh WiFi system and an MX Meraki security appliance. I have two VLAN's and had to enable Spanning Tree settings on all may switches to be able to have multiple Sonos Connect:Amps connected to ethernet. My network works great, Sonos works great, the Onkyo connects to the internet and I can stream Spotify, Tidal, and Pandora on it. But it cannot find my Connect during setup. Both are connected wired to the same switch. I have tried putting both on WiFi and have even ran two long 100 ft ethernet cables directly to the router thus bypassing the managed switches to no avail.

Could the Meraki MX65 security appliance router be the issue? I have no way of testing on a different router. I have read elsewhere where some others have had similar problems after the Sonos 10.0 update. However neither Onkyo or Sonos have been able to verify if that is in fact an issue. They cannot figure it out after multiple calls to each.

If someone on here is running and Onkyo and has the "Works with Sonos" working after Sonos update 10.0 please let me know so I can exclude the software upgrade as the issue.

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M

MikeG_1

Contributor I

Bruce -

Both devices are connected by wired Ethernet into the same switch. I've made sure the IPs do not change by setting DHCP reservations on my router. I did call Onkyo and after speaking with a tech and leaving a detailed technical description of the issue I was promised a call back, but I never heard from them. Judging by the number of posts on this issue it seems to be common and widespread.

Airgetlam

Well, given that they’re wired, it does seem hard to support any WiFi interference, doesn’t it?

I would suggest that it is not a widespread issue, given the dearth of posts about it, but then again I have no concept of how many installations that there are.

I would suggest that that your best bet at this point would be to contact Sonos Support directly to discuss it.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

I am unsure as to whether a diagnostic would be useful, as it would only show what is going on on the Sonos side of the equation, and I still consider that to be a lower chance. But I’ve been wrong before. And will again.

If you get a resolution, I’d ask that you come back here and let us learn from your experience.

Bruce

M

mptilson

Lyricist I

I’m having the same issues with the Onkyo TX-NR696. I’ve found that if I re-select my Port within the “Connected Device” topic of the “Works with Sonos” setting, I temporarily regain full functionality. It’s as if the receiver forgets with which Sonos device it’s supposed to be associated after some time. For what’s it’s worth, an onkyo tech support person recommended I return the device if I expected the works with Sonos function to work consistently. She said that the functionality was never “guaranteed” to work. What a joke….. Could not believe that was their stance. I’ve been waiting for days for a higher up tech person to call me back. I’m not holding my breath....

S

Sedicivalvole

Lyricist III

I am having the same issue with a Pioneer VSX-934 and a Sonos Connect.

It works initially after but not consistently with seemingly no pattern. Doing some deductions I’ve narrowed it down to a consistent way to fix the issue. Which may in turn lead to the problem.

All streaming services direct to the amp always work and wake it up - AirPlay, Spotify Connect etc

I found the issue by switching to WiFi. When the unit stops responding to the Sonos prompt, checking the Works with Sonos setting shows no devices available.

However if you toggle WiFi off then on then the devices reappear. This leads me to believe it’s a problem in the network stack side of the Pioneer unit.

This is extremely frustrating. As pointed out by other people. I invested in more Sonos equipment and purchased the Pioneer unit specifically for this role.

The feature is excellent. But more effort needs be made to maintain and enhance its stability. It is very annoying and difficult to get to this AMP.

Has as anyone else found anymore info?

D

davecullen

Lyricist III

I am having the same issue with a Pioneer VSX-934 and a Sonos Connect.

It works initially after but not consistently with seemingly no pattern. Doing some deductions I’ve narrowed it down to a consistent way to fix the issue. Which may in turn lead to the problem.

All streaming services direct to the amp always work and wake it up - AirPlay, Spotify Connect etc

I found the issue by switching to WiFi. When the unit stops responding to the Sonos prompt, checking the Works with Sonos setting shows no devices available.

However if you toggle WiFi off then on then the devices reappear. This leads me to believe it’s a problem in the network stack side of the Pioneer unit.

This is extremely frustrating. As pointed out by other people. I invested in more Sonos equipment and purchased the Pioneer unit specifically for this role.

The feature is excellent. But more effort needs be made to maintain and enhance its stability. It is very annoying and difficult to get to this AMP.

Has as anyone else found anymore info?

Hi,

I have just read your note and I am also seeing a couple of issues with the Sonos/VSX-934 connectivity.

When I initially set up the 934 (last Saturday!) and configured the ‘Works with Sonos’ settings the auto-switchon worked perfectly. I noticed, however, that the volume on the Amp was limited on my Sonos connection (and on the display of the Amp it did say exactly that, i.e. the volume is limited for the channel that I’m using which is CD/Coax).

I then tried to change other settings on the Amp to try to get rid of the volume limitation. I have set all (that I can find) volume limits to be ‘off’, but I am still not getting full volume from Sonos. As part of my attempts to get the volume working I may have also changed other settings, including upgrading my Sonos system to 10.5. Now the auto-switchon isn’t working either, but I don’t know if this specifically stopped working when I upgraded the Sonos version - given the earlier posts that seem to point to the upgrade to Sonos v10.0 stopping ‘Works with Sonos’, it could be something similar.

Have you got the same issue that I have with the volume limit? I am investigating this as my priority because it only just gets to the minimum acceptable volume for me and I need to get rid of the imposed limit, but I can’t see where to do it. I have tried ringing Pioneer, and they haven’t answered the phone, and my retailer who I got the Amp off, and they are going to try to re-create in the shop over the next couple of days.

I will let you know if I get any more information.

D

davecullen

Lyricist III

I then tried to change other settings on the Amp to try to get rid of the volume limitation. I have set all (that I can find) volume limits to be ‘off’, but I am still not getting full volume from Sonos. As part of my attempts to get the volume working I may have also changed other settings, including upgrading my Sonos system to 10.5. Now the auto-switchon isn’t working either, but I don’t know if this specifically stopped working when I upgraded the Sonos version - given the earlier posts that seem to point to the upgrade to Sonos v10.0 stopping ‘Works with Sonos’, it could be something similar.

OK, volume issue is simple user-error (and poor documentation!). There are several settings for the volume limit for the Sonos input on the amp (in Works with Sonos), I had it set for ‘Last’, and the limit inherits the last setting for volume, which was relatively low as it was late-night TV. Once that level is inherited, it cannot be increased unless the limit is reset, and this can be done as a decibel value. Setting to a decibel value starts at minus infinity (silence!), and then has to be increased slowly through a range from about -85 (still inaudible on my system). Eventually, when the volume limit setting approached -30 I started to hear something and took it through to -15, which now gives me sufficient range for most of my listening.

Still no luck with the auto-switchon, though.

P

Pia-chan

Lyricist II

I am having the same issue with a Pioneer VSX-934 and a Sonos Connect.

It works initially after but not consistently with seemingly no pattern. Doing some deductions I’ve narrowed it down to a consistent way to fix the issue. Which may in turn lead to the problem.

All streaming services direct to the amp always work and wake it up - AirPlay, Spotify Connect etc

I found the issue by switching to WiFi. When the unit stops responding to the Sonos prompt, checking the Works with Sonos setting shows no devices available.

However if you toggle WiFi off then on then the devices reappear. This leads me to believe it’s a problem in the network stack side of the Pioneer unit.

This is extremely frustrating. As pointed out by other people. I invested in more Sonos equipment and purchased the Pioneer unit specifically for this role.

The feature is excellent. But more effort needs be made to maintain and enhance its stability. It is very annoying and difficult to get to this AMP.

Has as anyone else found anymore info?

The problem is identical on my Onkyo NR-585. Toggling the Wi-FI network setting makes it possible to ‘find’ the SONOS Connect again.

For Onkyo users, here is the sequence in settings:

Setup > Hardware > Network > WI-Fi (toggle once from Off(Wired) to On or On to Off(Wired))

and then,

Setup > Hardware > Works with SONOS > Connected Device (now your Connect should show up)

S

Sedicivalvole

Lyricist III

Hi Dave,

That’s similar to how I have mine setup, with a hard limit on the output.

Works with Sonos is certainly broken with Sonos 10.5.1 and Pioneer firmware 1030-4010-1020-0010 both of which are the latest version. There is no combination where the AMP will ever see the a Sonos box in the setup menu.

Totally broken. Any thoughts welcome. Sonos?

As a customer I’m very annoyed my system is completely broken and useless. For no good reason that I can see

S

Sedicivalvole

Lyricist III

Support request logged with Sonos and Pioneer

Can the other people having this issue please do the same, log with Sonos and Pioneer / Onkyo

For Pioneer this is the necessary form.

https://www.pioneer-audiovisual.eu/eu/customer-support

P

Pia-chan

Lyricist II

Works with Sonos is certainly broken with Sonos 10.5.1 and Pioneer firmware 1030-4010-1020-0010 both of which are the latest version. There is no combination where the AMP will ever see the a Sonos box in the setup menu.

My Onkyo NR-585 just received a firmware update on November 14th (1050-9000-1060-0011). I’m also on Sonos 10.5.1 and have had no Works with Sonos issues since the update. Perhaps an update for Pioneer units is coming soon?

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