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Onkyo "Works with Sonos" issue - Please help

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I am having a problem with my brand new Onkyo TX-NR686 that is advertised as "Works with Sonos" actually connecting to my new Sonos Connect for the purpose of having the receiver turn on and the input switched so the Sonos Connect input. I have updated the Onkyo to the latest firmware. All my Sonos speakers and connects are at the latest 10.0 update. I connect the Sonos Connect to the CD analog inputs on the Onkyo like the instructional video specifies. I go through all the correct settings on the Onkyo as per the instructions. The Onkyo and Connect are on the same network and subnet. I have verified that I can see both units on my network. The Sonos system works fine and I can even manually turn on the Onkyo and change the input to CD and the Connect music comes through fine.

However the reason I bought it and the Connect is because of the "Works with Sonos" integration feature that automatically is supposed to turn on the Onkyo receiver and change inputs to the Sonos input when it detects music on that input.

I am a Network Administrator have have a Meraki Mesh WiFi system and an MX Meraki security appliance. I have two VLAN's and had to enable Spanning Tree settings on all may switches to be able to have multiple Sonos Connect:Amps connected to ethernet. My network works great, Sonos works great, the Onkyo connects to the internet and I can stream Spotify, Tidal, and Pandora on it. But it cannot find my Connect during setup. Both are connected wired to the same switch. I have tried putting both on WiFi and have even ran two long 100 ft ethernet cables directly to the router thus bypassing the managed switches to no avail.

Could the Meraki MX65 security appliance router be the issue? I have no way of testing on a different router. I have read elsewhere where some others have had similar problems after the Sonos 10.0 update. However neither Onkyo or Sonos have been able to verify if that is in fact an issue. They cannot figure it out after multiple calls to each.

If someone on here is running and Onkyo and has the "Works with Sonos" working after Sonos update 10.0 please let me know so I can exclude the software upgrade as the issue.

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Sedicivalvole

Lyricist III

Hi Pia-chan,

Thanks for the update! I checked this morning and no new firmware has been released for my Pioneer unit 1030-4010-1020-0010 is still the latest.

so since the last Onkyo firmware your system detects the Sonos units and wakes correctly?

S

Sedicivalvole

Lyricist III

Unfortunately unless Pioneer are not disclosing the firmware update makes no mention of Sonos changes

CHANGE HISTORY:

[1030-4010-1020-0010]
Improve the playability for certain WAV files.
Improve playback stability for FLAC files.

P

Pia-chan

Lyricist II

so since the last Onkyo firmware your system detects the Sonos units and wakes correctly?

Yes. It has been only a few days since the update, but everything is working as expected.

S

Sedicivalvole

Lyricist III

Thanks Pia-chan,

You’re lucky - no such luck here!

M

MikeG_1

Contributor I

Well, given that they’re wired, it does seem hard to support any WiFi interference, doesn’t it?

I would suggest that it is not a widespread issue, given the dearth of posts about it, but then again I have no concept of how many installations that there are.

I would suggest that that your best bet at this point would be to contact Sonos Support directly to discuss it.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

I am unsure as to whether a diagnostic would be useful, as it would only show what is going on on the Sonos side of the equation, and I still consider that to be a lower chance. But I’ve been wrong before. And will again.

If you get a resolution, I’d ask that you come back here and let us learn from your experience.

The last update from Onkyo fixed this. Been working on a consistent basis for 3 days, which is better than anything since I purchased the receiver in May of this year.

Airgetlam

It does make me wonder how they’ve implented the feature so that it’s so dependent on their updates, but I’m glad you’re happy again.

Bruce

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Sedicivalvole

Lyricist III

I am having no such luck currently. My setup is broken and nobody is interested. I am finding it very frustrating.

Sonos support have been amazingly unhelpful

They took a diagnostic and said everything is fine on the Sonos end. Thats the end of what they can and will do. I have enquired why this issue has only occurred after an update. Are other people having issues. Their response was to ignore the update question despite it being asked twice and say that they don’t know of other users having issues. I have pointed them to this thread.

Sonos. This is a feature you have made available (rightly so) but you don’t seem to know anything about it or how it works. You also don’t seem to care that it doesn’t work.

Couldn’t be more disappointed and annoyed by this at the moment.

S

Sedicivalvole

Lyricist III

Issue still persists.

I have performed a factory reset the AV Unit as per Pioneer’s instructions.

Any thoughts at this stage are welcome. I have an AV unit which is useless to me along with a Connect. Short of destroying them on social media and sending the carcasses back to Sonos and Pioneer. I am short on options

S

Sedicivalvole

Lyricist III

Keeping this alive. No meaningful response from Pioneer and they’ve stopped responding.

Sonos haven nothing to add and say to speak with Pioneer.

The result is the system and integration doesn’t work

G

Gladiator1984

Lyricist II

Hi,

I have also just bought the Onkyo 686 and finding some smaller issue with the Sonos colaboration.

The sonos lets the Onkyo autom. switch on. But it does not switch off, even if the sonos is not playing. The auto standby does not kick-in after some time as long as it is on the CD channel (sonos input).

Since I use it in a automated system an automatic switch is highly desirable. In my perception the Onkyo doesn't recognise the non-playing sonos or the sonos doesn't kill the full connection after a song has ended. I have a sonos Connect with no direct linked sonos speakers in this room connected.

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