This is my first question to the community. Hoping to get some answers and that it’s a simple solve.
I recently purchased a Beam and connected it to my new Samsung TV. Took me a few tries but realized that connecting the Bean to the HDMI (ARC) port was the way to go. The Beam worked great for streaming services (Movies & Audio) and I was extremely pleased with the quality of sound.
The problem arose when I connected my Optimum Cablebox to the TV (using HDMI) and there was no audio coming from the Beam while watching TV through the Cablebox. Picture and everything else works fine.
I checked audio settings on the cable box - Double checked settings on the TV and still nothing.
My guess is that there is something simple that I’m missing here…
- Cable is connected to the TV via HDMI.
- Beam is connected to the HDMI (ARC) port on the TV.
Best answer by Airgetlam
As a guess, this cable box isn’t HDMI CEC compliant, so it’s not sending the appropriate type of audio to the TV, which then passes that to the Sonos, which can’t interpret it. I’d take a Audio settings on the cable box and make sure you’ve got it locked down to Dolby Digital only.
It is always possible that one or both of your HDMI cables are too old to carry the data back and forth properly. The one from Sonos would be fine, but I’d be tempted to try a different cable between the cable box and the TV, if you have spares lying around. But that’s a remote chance, not a guaranty.