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Contributor I
June 12, 2020
Answered

LPCM ETA for Arc?

LG has released a firmware upgrade for the B9/C9/E9 supporting multichannel PCM passthrough.  This is great except Arc doesn’t support it yet.


Because of this new update, my Apple TV decides it should use LPCM instead of Dolby Digital 5.1 with Atmos enabled resulting in only 2.0 audio for non Atmos content.  The current only workaround is to disable Atmos and enable it when you want to watch an Atmos file.  Very frustrating as the previous firmware had no issue.

 

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Ditte
DitteAnswer
November 10, 2020

Hi all,

We hear you. With a software update today, Arc now supports multi-channel LPCM, bringing new immersive sound experiences for gaming, Blu-ray discs, and more. To get support for multi-channel LPCM on Arc, download the latest Sonos S2 update from the app store and then update your system in the Sonos S2 app. After updating the app, go to Settings > System > System Updates > Check for Updates.

All the best,

Ditte

206 replies

Lyricist III
June 22, 2020

@batsabode Netflix is the major one causing me issues because of the mix of 5.1 and Atmos content - most of my Apple itunes / AppleTV+ content is in 4K Atmos so I don’t need to switch audio settings to get it to work. Will try the TV’s own Netflix app this evening. Do you know if there are any other quality differences (picture, etc) between the LG webOS apps and the Apple TV 4K apps?

When I did mine it changed to dolby vision using the app on the tv. It is not easy to find the content under amazon prime as they have two versions of the same program one regular and one in $K UHD and even then you need to check if the movie tv show has atmos. I watched a little of the Jack Ryan series. But make sure you choose the correct version https://www.amazon.com/Pilot/dp/B07GGGRWNX/ref=sr_1_3?dchild=1&keywords=jack+ryan&qid=1592842477&s=instant-video&sr=1-3

As for Netflix it was also great under Space Force and Our Planet for both sound and video. 

 

I just cant get anything to play from atv in atmos because of the MAT signal and the Sonos Arc not accepting LPCM, Will have to wait for weather an update from apple, lg or Sonos. LG app for apple only works in 5.1 not Atmos but update coming, Sonos also update coming and apple I don’t think will be changing their format anytime soon as they along with other set top boxes use MAT. So we will see who. updates first and hope that other updates dont screw each. other up

Headliner II
June 22, 2020

@batsabode Netflix is the major one causing me issues because of the mix of 5.1 and Atmos content - most of my Apple itunes / AppleTV+ content is in 4K Atmos so I don’t need to switch audio settings to get it to work. Will try the TV’s own Netflix app this evening. Do you know if there are any other quality differences (picture, etc) between the LG webOS apps and the Apple TV 4K apps?

When I did mine it changed to dolby vision using the app on the tv. It is not easy to find the content under amazon prime as they have two versions of the same program one regular and one in $K UHD and even then you need to check if the movie tv show has atmos. I watched a little of the Jack Ryan series. But make sure you choose the correct version https://www.amazon.com/Pilot/dp/B07GGGRWNX/ref=sr_1_3?dchild=1&keywords=jack+ryan&qid=1592842477&s=instant-video&sr=1-3

As for Netflix it was also great under Space Force and Our Planet for both sound and video. 

 

I just cant get anything to play from atv in atmos because of the MAT signal and the Sonos Arc not accepting LPCM, Will have to wait for weather an update from apple, lg or Sonos. LG app for apple only works in 5.1 not Atmos but update coming, Sonos also update coming and apple I don’t think will be changing their format anytime soon as they along with other set top boxes use MAT. So we will see who. updates first and hope that other updates dont screw each. other up


hi

so you have an eARC tv and Apple TV 4K box and you can’t get Atmos?

or are talking about internal Apple TV app on the tv.

Lyricist III
June 22, 2020

@batsabode Netflix is the major one causing me issues because of the mix of 5.1 and Atmos content - most of my Apple itunes / AppleTV+ content is in 4K Atmos so I don’t need to switch audio settings to get it to work. Will try the TV’s own Netflix app this evening. Do you know if there are any other quality differences (picture, etc) between the LG webOS apps and the Apple TV 4K apps?

When I did mine it changed to dolby vision using the app on the tv. It is not easy to find the content under amazon prime as they have two versions of the same program one regular and one in $K UHD and even then you need to check if the movie tv show has atmos. I watched a little of the Jack Ryan series. But make sure you choose the correct version https://www.amazon.com/Pilot/dp/B07GGGRWNX/ref=sr_1_3?dchild=1&keywords=jack+ryan&qid=1592842477&s=instant-video&sr=1-3

As for Netflix it was also great under Space Force and Our Planet for both sound and video. 

 

I just cant get anything to play from atv in atmos because of the MAT signal and the Sonos Arc not accepting LPCM, Will have to wait for weather an update from apple, lg or Sonos. LG app for apple only works in 5.1 not Atmos but update coming, Sonos also update coming and apple I don’t think will be changing their format anytime soon as they along with other set top boxes use MAT. So we will see who. updates first and hope that other updates dont screw each. other up


hi

so you have an eARC tv and Apple TV 4K box and you can’t get Atmos?

or are talking about internal Apple TV app on the tv.

I have the Sonos Arc connect ted to the EARC on my LG tv. The AppleTV is connected to the tv and I cannot get Atmos when using atv or any of the apps on it. When using the apps on the LG tv is can get Atmos on Netflix and Amazon Prime, (the only two. I have tried) but not of the appltv+ app as LG doesn't support it YET!! They will update the app on the lg tv to support it but who knows when probably late this. year but you never know. Its all because the Apple TV sends out an MAT signal and the arc doesn't accept LPCM.. I have the tv on passthru. So for now I leave my ATV in 5.1 mode and not Atmos, heres ohoping that the update to Sonos Arc comes soon and that it will work. 

 

Headliner II
June 22, 2020

@batsabode Netflix is the major one causing me issues because of the mix of 5.1 and Atmos content - most of my Apple itunes / AppleTV+ content is in 4K Atmos so I don’t need to switch audio settings to get it to work. Will try the TV’s own Netflix app this evening. Do you know if there are any other quality differences (picture, etc) between the LG webOS apps and the Apple TV 4K apps?

When I did mine it changed to dolby vision using the app on the tv. It is not easy to find the content under amazon prime as they have two versions of the same program one regular and one in $K UHD and even then you need to check if the movie tv show has atmos. I watched a little of the Jack Ryan series. But make sure you choose the correct version https://www.amazon.com/Pilot/dp/B07GGGRWNX/ref=sr_1_3?dchild=1&keywords=jack+ryan&qid=1592842477&s=instant-video&sr=1-3

As for Netflix it was also great under Space Force and Our Planet for both sound and video. 

 

I just cant get anything to play from atv in atmos because of the MAT signal and the Sonos Arc not accepting LPCM, Will have to wait for weather an update from apple, lg or Sonos. LG app for apple only works in 5.1 not Atmos but update coming, Sonos also update coming and apple I don’t think will be changing their format anytime soon as they along with other set top boxes use MAT. So we will see who. updates first and hope that other updates dont screw each. other up


hi

so you have an eARC tv and Apple TV 4K box and you can’t get Atmos?

or are talking about internal Apple TV app on the tv.

I have the Sonos Arc connect ted to the EARC on my LG tv. The AppleTV is connected to the tv and I cannot get Atmos when using atv or any of the apps on it. When using the apps on the LG tv is can get Atmos on Netflix and Amazon Prime, (the only two. I have tried) but not of the appltv+ app as LG doesn't support it YET!! They will update the app on the lg tv to support it but who knows when probably late this. year but you never know. Its all because the Apple TV sends out an MAT signal and the arc doesn't accept LPCM.. I have the tv on passthru. So for now I leave my ATV in 5.1 mode and not Atmos, heres ohoping that the update to Sonos Arc comes soon and that it will work. 

 

 

Well thank you for the info, I’m just confused now as I asked about this and I was led to believe I would get atmos over eARC from apple tv 4k box to my LG CX.

 

What LG do you have, another guy on here has a LG C9 latest firmware and gets atmos fine via apple tv box apps like netflix and iTunes.

https://en.community.sonos.com/home-theater-228993/lg-c9-and-sonos-arc-6842322

Lyricist III
June 22, 2020

LG 75NANO90UNA which I love but not loving all the complications with something that should be easy. Maybe I still. need to play around with it more. It obviously has the latest software on everything, the. LG ATC and Sonos 

 

Headliner II
June 22, 2020

LG 75NANO90UNA which I love but not loving all the complications with something that should be easy. Maybe I still. need to play around with it more. It obviously has the latest software on everything, the. LG ATC and Sonos 

 

Ok so it may be a setting or bug on your TV stopping you getting atmos on the apple tv 4k box, hope you get it sorted, as according to all the other posts I have read atmos works with apple tv 4k box and sonos ARC.

Lyricist III
June 22, 2020

LG 75NANO90UNA which I love but not loving all the complications with something that should be easy. Maybe I still. need to play around with it more. It obviously has the latest software on everything, the. LG ATC and Sonos 

 

Ok so it may be a setting or bug on your TV stopping you getting atmos on the apple tv 4k box, hope you get it sorted, as according to all the other posts I have read atmos works with apple tv 4k box and sonos ARC.

Again just tried it by setting the input to pcm instead of bitstream and when I play Atmos there is zero sound,  apart from at the top menu with extras etc. I  can leave the setting to Atmos on the ATV and still get 5.1 on arc when watching anything else that isn't Atmos. so if I choose to watch an Atmosmovie I have to turn off the Atmos on ATV to get sound. on the arc .

ARGHHHHHHHH!!! Its so annoying

 

Headliner II
June 22, 2020

LG 75NANO90UNA which I love but not loving all the complications with something that should be easy. Maybe I still. need to play around with it more. It obviously has the latest software on everything, the. LG ATC and Sonos 

 

Ok so it may be a setting or bug on your TV stopping you getting atmos on the apple tv 4k box, hope you get it sorted, as according to all the other posts I have read atmos works with apple tv 4k box and sonos ARC.

Again just tried it by setting the input to pcm instead of bitstream and when I play Atmos there is zero sound,  apart from at the top menu with extras etc. I  can leave the setting to Atmos on the ATV and still get 5.1 on arc when watching anything else that isn't Atmos. so if I choose to watch an Atmosmovie I have to turn off the Atmos on ATV to get sound. on the arc .

ARGHHHHHHHH!!! Its so annoying

 

 

It's like we are all beta testers at this stage.

Enthusiast II
June 26, 2020

Add me to the list of Arc owners waiting for this. I own two and this is not what I expect when I dish out $2k on speakers. 

Lyricist III
June 26, 2020

Hi everyone - for what it’s worth, my brother (who is in the same situation) emailed Patrick Spence (Sonos CEO) and got a reply stating that LPCM will be supported and the update will be coming “this year”. So far the only other source stating this has been a post on this forum (I believe) so this might give people more confidence that the functionality is indeed lined up for the near future. I don’t think it’s a totally safe bet until they’ve shipped the update but it’s looking more positive.