Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81294 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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peterbault

Enthusiast II

Did my usual 30 minute session of trying to break it again. Still working fine

@peterbault any other Tv/AppleTV settings different to before 14.6 or are you back to your normal setup? (Ie turning off CEC, Atmos, forcing Dolby not + on Apple TV etc)

I’m back to my pre 14.6 settings. eARC on. Apple TV audio settings on auto. CEC on

skullc

Prodigy III

Been nearly 2 weeks now with no issues for me

Renabled cec yesterday when I added svc I had it disabled due to the lg tv renaming the hdmi inputs to dvd player no matter what was connected, apparently it's a known issue with lg and apple tv

All working since I made changes guess I will put up with the renaming issues so I can use the voice assistant

Network= livewire cpe pro 3 +eero 6 pro wireless

A

arcosin

Enthusiast II

Did my usual 30 minute session of trying to break it again. Still working fine

@peterbault any other Tv/AppleTV settings different to before 14.6 or are you back to your normal setup? (Ie turning off CEC, Atmos, forcing Dolby not + on Apple TV etc)

I’m back to my pre 14.6 settings. eARC on. Apple TV audio settings on auto. CEC on

Still stable since you enabled sonos assistant?

A

aumis93

Lyricist III

An observation in regards to the possibility of this being a voice control software issue (CEC or related), I only have 2 Sonos speakers capable of voice control: the Arc and the Move. The only speaker I have noticed having complete drop outs is the Move when I add it to the Arc group. Do others that have this issue have other speakers in the main Arc group that have voice control capabilities (enabled or not)?

My setup is Arc + Sub (Gen 1) + 2 Play:3s. I will sometimes add a Move to the group for listening in the kitchen. It has the drop out problem. Interestingly, I have 2 original Play:1s in there in stereo that do NOT drop out when added to the Arc group. That is our current workaround.

I just enabled Sonos voice control on the Arc and will test today to see if it makes a difference.

peterbault

Enthusiast II

Did my usual 30 minute session of trying to break it again. Still working fine

@peterbault any other Tv/AppleTV settings different to before 14.6 or are you back to your normal setup? (Ie turning off CEC, Atmos, forcing Dolby not + on Apple TV etc)

I’m back to my pre 14.6 settings. eARC on. Apple TV audio settings on auto. CEC on

Still stable since you enabled sonos assistant?

Yup. I’m not ready to call it though I still haven’t really extensively tested.

B

Brad Porter

Enthusiast II

Just to add to the HDMI handshake possiblities; I have an HDMI splitter in one HDMI input, which has always worked flawlessly; and since update 14.6 sometimes turning the AppleTV on will ALSO power on the PS5 and vice versa. Maybe the ARC is somehow involved and it’s leading to these problems? When the ‘dropped subs/audi issues’ are happening, I also notice the TV’s top down menu will sometime flash into view uncontrollably as if sources are constantly changing, even if they’re not (displaying information about the resolution/sound/input)

My Panasonic has always done this as I have AppleTV’s Match Frame Rate and Match Dynamic Range. So as I move between different formats, I see HDMI announcement pop up and also whether its Dolby Vision etc. I was seeing this before 14.6 so I think its my TV’s expected behaviour.

B

Brad Porter

Enthusiast II

Yup. I’m not ready to call it though I still haven’t really extensively tested.

If this carry’s on doing well, I may well need to change my name to Monkeys Uncle. 🙄

peterbault

Enthusiast II

Yup. I’m not ready to call it though I still haven’t really extensively tested.

If this carry’s on doing well, I may well need to change my name to Monkeys Uncle. 🙄

Who knows maybe it’s just a fluke. You recently had no issues for like a week right?

B

Brad Porter

Enthusiast II

Can anyone confirm to me what network frequencies Sonos use when you have an Arc, 2 x Subs and 2 x Surrounds + Boost.

I know that there is a mix of 2.4Ghz and 5Ghz (Some of which is internal) but cannot work out exactly what is using what…..

B

Brad Porter

Enthusiast II

Who knows maybe it’s just a fluke. You recently had no issues for like a week right?

Its not been 100% but is has (by magic or voodoo) been more stable.

I have had one drop out BUT that is one over the course of many days when it was easily done within 30-45 minutes before. I also experienced a new symptom during that drop out where the subs were working well, but both rears were not. I tried switching around to different films/formats and confirmed the rears were defo gone but the subs were not.

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