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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Brad Porter
    Enthusiast II
    June 2, 2022

    For my latest experiment, I have playing with my network - even though these settings have not changed and been working for a very long time.

    I have disabled 2.4Ghz 20/40Mhz Coexistence in the vain attempt that it might be hopping between bands and causing some disruption. Will keep this off and play for a few days. 

    peterbault
    peterbault
    Enthusiast II
    June 2, 2022

    Can anyone confirm to me what network frequencies Sonos use when you have an Arc, 2 x Subs and 2 x Surrounds + Boost.  

    I know that there is a mix of 2.4Ghz and 5Ghz (Some of which is internal) but cannot work out exactly what is using what…..

    If using your own wifi then arc uses 2.4ghz to connect to the network and uses 5ghz to connect to bonded speakers. If using sonosnet then the arc uses 2.4ghz to connect to bonded speakers 

      Brad Porter
      Enthusiast II
      June 2, 2022

      If using your own wifi then arc uses 2.4ghz to connect to the network and uses 5ghz to connect to bonded speakers. If using sonosnet then the arc uses 2.4ghz to connect to bonded speakers 

      OK, so I am using a Boost wired into the Router and the ‘About My System’ is showing WM:0.  So I guess I am using SonosNet and the rest is using the 2.4Ghz frequency to communicate.  

      peterbault
      peterbault
      Enthusiast II
      June 2, 2022

      If using your own wifi then arc uses 2.4ghz to connect to the network and uses 5ghz to connect to bonded speakers. If using sonosnet then the arc uses 2.4ghz to connect to bonded speakers 

      OK, so I am using a Boost wired into the Router and the ‘About My System’ is showing WM:0.  So I guess I am using SonosNet and the rest is using the 2.4Ghz frequency to communicate.  

      That’s my understanding yeah 

        Brad Porter
        Enthusiast II
        June 2, 2022

        @peterbault on the 2.4Ghz, is the Sonos creating its own network or is it utilising my own Wi-Fi network. (If that makes sense)

        peterbault
        peterbault
        Enthusiast II
        June 2, 2022

        @peterbault on the 2.4Ghz, is the Sonos creating its own network or is it utilising my own Wi-Fi network. (If that makes sense)

        I’m no expert on the network aspect but I believe it creates its own network. You can even change the channel in the app 

          jgatie
          jgatie
          June 2, 2022

          @peterbault on the 2.4Ghz, is the Sonos creating its own network or is it utilising my own Wi-Fi network. (If that makes sense)

           

          Both.  Sort of.  At the IP level, your Sonos devices are still using DHCP from your router.  At the communications level, they are using a private wireless mesh network over 2.4 GHz.

            Joshbear
            Avid Contributor I
            June 2, 2022

            Did my usual 30 minute session of trying to break it again. Still working fine 

            @peterbault any other Tv/AppleTV settings different to before 14.6 or are you back to your normal setup? (Ie turning off CEC, Atmos, forcing Dolby not + on Apple TV etc)

            I’m back to my pre 14.6 settings. eARC on. Apple TV audio settings on auto. CEC on 

            Still stable since you enabled sonos assistant?

            Yup. I’m not ready to call it though I still haven’t really extensively tested. 

            Hi

             

            I have the same issue.  How do you enable the assistant?  I am in the UK if that makes a difference.

            thanks

             

            Josh

            Brad Porter
            Enthusiast II
            June 2, 2022

            Hi

             

            I have the same issue.  How do you enable the assistant?  I am in the UK if that makes a difference.

            thanks

             

            Josh

            It's available in the UK.

            Follow these instructions:

            https://support.sonos.com/s/article/5088?language=en_US

              peterbault
              peterbault
              Enthusiast II
              June 2, 2022

              for anyone trying the voice assistant as a possible workaround be sure to power cycle your system after you enable it just for good measure 

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