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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    peterbault
    peterbault
    Enthusiast II
    June 2, 2022

    Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

    Did you power cycle after you enabled the voice control? 

    Yup I did. After that I turned off Dolby Vision on the AppleTV and no drops for 70 straight minutes of Stranger Things. Kept Atmos on this time. 

    Hmm dang sorry it didn’t work out. I’ve still yet to encounter it since enabling. I’ll leave it as is and keep this updated for sure 

    PeterYo
    Lyricist III
    June 2, 2022

    Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

    Did you power cycle after you enabled the voice control? 

    Yup I did. After that I turned off Dolby Vision on the AppleTV and no drops for 70 straight minutes of Stranger Things. Kept Atmos on this time. 

    Hmm dang sorry it didn’t work out. I’ve still yet to encounter it since enabling. I’ll leave it as is and keep this updated for sure 

    Honestly if I can make it work with just having Dolby Vision off, I can live with it for now. Just hoping that it’s actually a workaround and I’m not just getting lucky 

    arcosin
    Enthusiast II
    June 2, 2022

    Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

    Did you power cycle after you enabled the voice control? 

    Yup I did. After that I turned off Dolby Vision on the AppleTV and no drops for 70 straight minutes of Stranger Things. Kept Atmos on this time. 

    Did you check if the assistant was enabled for sure?

    Rei0423
    Contributor I
    June 2, 2022

    I am like communicating with a Robot or Idiot. Already told the tech support that my entire SONOS products r connected to the Boost. The whole reason why I bought the Boost is such that my sonos system will be connected to the boost dedicated sonos net and not to my wifi. Then this tech support keep asking on my wifi router and settings. Ask me to make changes to my wifi router settings.

    Another key thing is that my entire sonos system is working almost flawlessly with the boost until it starts dropping out in Apr this year which is also when the stupid 14.6 patch came out!

    The exchange is just going round and round. Pushing the blame to my wifi router instead of their stupid products or SOFTWARE. WELL DONE SONOS! This is the type of quality u provided. 

      ledzep1
      Headliner II
      June 2, 2022

      When this dropout happens (sub) is there a way to tell via the app?

      I don’t watch bass heavy stuff that often so I can’t always tell with my dodgy hearing if the dropouts are happening. 

       

      In any case is there an auto update setting I can disable in the app, think once this is confirmed to be fixed hopefully I will like to stay on a firmware that works!

      willhowe
      Enthusiast I
      June 2, 2022

      Just to add to the HDMI handshake possiblities; I have an HDMI splitter in one HDMI input, which has always worked flawlessly; and since update 14.6 sometimes turning the AppleTV on will ALSO power on the PS5 and vice versa. Maybe the ARC is somehow involved and it’s leading to these problems? When the ‘dropped subs/audi issues’ are happening, I also notice the TV’s top down menu will sometime flash into view uncontrollably as if sources are constantly changing, even if they’re not (displaying information about the resolution/sound/input)

      peterbault
      peterbault
      Enthusiast II
      June 2, 2022

      Did my usual 30 minute session of trying to break it again. Still working fine 

        PeterYo
        Lyricist III
        June 2, 2022

        Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

        Did you power cycle after you enabled the voice control? 

        Yup I did. After that I turned off Dolby Vision on the AppleTV and no drops for 70 straight minutes of Stranger Things. Kept Atmos on this time. 

        Did you check if the assistant was enabled for sure?

        Yeah I did, I was using it to set the volume and even tested it with turning my TV on and off before power cycling. Once it was back up used the voice assistant to set the volume again. 

        PeterYo
        Lyricist III
        June 2, 2022

        Just to add to the HDMI handshake possiblities; I have an HDMI splitter in one HDMI input, which has always worked flawlessly; and since update 14.6 sometimes turning the AppleTV on will ALSO power on the PS5 and vice versa. Maybe the ARC is somehow involved and it’s leading to these problems? When the ‘dropped subs/audi issues’ are happening, I also notice the TV’s top down menu will sometime flash into view uncontrollably as if sources are constantly changing, even if they’re not (displaying information about the resolution/sound/input)

        The TV menu popping up sounds very similar to my TV’s Dolby Vision notification popping up. It almost certainly has something to do with changing outputs, maybe some faulty implementation of QMS in HDMI 2.1?

          willhowe
          Enthusiast I
          June 2, 2022

          Did my usual 30 minute session of trying to break it again. Still working fine 

          @peterbault any other Tv/AppleTV settings different to before 14.6 or are you back to your normal setup? (Ie turning off CEC, Atmos, forcing Dolby not + on Apple TV etc)

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