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topilouf
Contributor I
Apr 23, 2022 9:23 PM UTC

Lost surround and sub ( after update ?)

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    Freddy45764
    Enthusiast II
    Jun 2, 2022 1:52 AM UTC

    Ok I’m just curious about something else. For anyone experiencing the issue, do you have a voice assistant set up on your system? 

    I do not.

    Me neither

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    Freddy45764
    Enthusiast II
    Jun 2, 2022 2:04 AM UTC

    Are voice assistants not available outside the US? I’ll be happy for you all if that fixes it but it’ll sting if that fix is unavailable to me. 

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    peterbault
    peterbault
    Enthusiast II
    Jun 2, 2022 2:18 AM UTC

    Are voice assistants not available outside the US? I’ll be happy for you all if that fixes it but it’ll sting if that fix is unavailable to me. 

    Hopefully if this is the case this will help Sonos engineers narrow down and get a fix out sooner 

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    Freddy45764
    Enthusiast II
    Jun 2, 2022 2:38 AM UTC

    Are voice assistants not available outside the US? I’ll be happy for you all if that fixes it but it’ll sting if that fix is unavailable to me. 

    Hopefully if this is the case this will help Sonos engineers narrow down and get a fix out sooner 

    All good, had to uninstall and reinstall the S2 app to make the voice assistant option appear. I had already lost sub and surrounds when I added the assistant. Didn’t automatically come back but I’ll reboot everything as soon as nobody’s watching

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    Missionsparta
    Enthusiast II
    Jun 2, 2022 2:43 AM UTC

    Using a Arc SL.....so no voice assistant available and have been experiencing the sub drop.

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    peterbault
    peterbault
    Enthusiast II
    Jun 2, 2022 2:44 AM UTC

    Using a Arc SL.....so no voice assistant available and have been experiencing the sub drop.

    Ah I didn’t think of the SL models that sucks if this is in fact the issue. Hopefully they can get it fixed ASAP if they know where to look 

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    peterbault
    peterbault
    Enthusiast II
    Jun 2, 2022 3:04 AM UTC

    Tried to break it again flicking through some content and then scrolling through Netflix. About 30 minutes, still no issues 

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      PeterYo
      Lyricist III
      Jun 2, 2022 3:42 AM UTC

      Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

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        peterbault
        peterbault
        Enthusiast II
        Jun 2, 2022 3:54 AM UTC

        Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

        Did you power cycle after you enabled the voice control? 

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        PeterYo
        Lyricist III
        Jun 2, 2022 4:54 AM UTC

        Hate to be the bearer of bad news, but it happened to me like 5 minutes into Stranger Things. Everything came crackling back in a second or two but now subs and surrounds are a fraction of a second out of sync. Sonos Voice Assistant installed, then rebooted the whole system. :( 

        Did you power cycle after you enabled the voice control? 

        Yup I did. After that I turned off Dolby Vision on the AppleTV and no drops for 70 straight minutes of Stranger Things. Kept Atmos on this time. 

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