Lost surround and sub ( after update ?)

there’s also “Hey Sonos” coming soon

Yeah, I guess we would need to know if these new systems have changed anything in the Sonos eco-system - there is nothing out there with any deep specs at the moment. Something to keep an eye on, as next Generation (mixed with older generation) is likely to have hiccups whilst they have to support both. Naturally, this is just Brad speculating and working with 30% of the design/development picture. 

14.8 lasted approximately 45 min. Had a call with a senior member of the Customer Experience team at Sonos. The call started off by them saying they are not aware of any issue… ya. 

D# 2005309792

 14.8 lasted all of 45min. Had a call with a senior member of the Customer Experience team at Sonos. It started off with them saying they are not aware of any sound issues… Ya.  Guess what the pic is below...

D# 2005309792

14.8 lasted 45min

they are stopping my comments… Customer service right here… I’ll tweet the screen shots out after

The customer experience team says they are not aware of any issues… ya

D# 2005309792

14.8 lasted 45min

they are stopping my comments… Customer service right here… I’ll tweet the screen shots out after

The customer experience team says they are not aware of any issues… ya

D# 2005309792

14.8 lasted 45min

D# 2005309792

Moderator edit: This and earlier posts from @CKALOTS were mistakenly caught by spam filter due to diagnostics numbers being mistaken for phone numbers (which spammers have been posting a lot of recently).

Hi All,

Firstly, I spilt beer on my Apple Keyboard. This is not good. And the keyboard is not happy with me and continues to protest with sticky keys. This is the first actual victim of this incident - I say this as I do not expect its life to extend much longer. 

Onto more important things. This is what I learnt from tonight's experiment. (Previous reporters of specific symptoms, please forgive the repetition below). 

1. I managed to replicate the problem even though the system is fully wired with no Wi-Fi. (No discredit to those who have said this before, its just that I now have 1209719091 as a reference during my Engineering conversations). Thanks to @Simple Panda
2. Again, at least for me, I went to Amazon Prime and played a few trailers. Once I switched back to Netflix (Iron Man 2) the Subs and Rears were not functioning. 
3. I then proceeded with the tip from @rsint and just disabled the Ethernet, and then re-enabled the Ethernet. All sound and normal operation was restored from that point. IMPORTANT NOTE: whilst doing this, my TV went blank and then come back to life. i.e. the disabling of the Ethernet and re-enabling did ‘something’ to the TV. whilst it was doing it. This (I think) has to be a clue in the investigation. I don’t know what that clue is/means, but whatever happens during that process is something to do with the issue - directly or indirectly. And it restores sound.

So Wi-Fi now has to be completely eradicated from the analysis. It's something more ‘up wire’. Some connection between the ARC and the TV (i.e. the network reset impacted the TV, quite visually) is in the mix. 

I don't know what this all points too, but it certainly eliminates communication and points more toward software at the ARC, TV, AppleTV level. 

If anyone has a spare keyboard, please send. 

ok I’m bored so I am going to try this to eliminate any HDMI CEC ghosts

 - “turn off” (probably doesn’t actually turn it off) CEC on Apple TV

 - unplug and power down Apple TV

 - unplug and power down Sonos Arc

 - turn off CEC on TV. hard reboot tv

 - plug in and power on Sonos Arc

 - plug in and power on Apple TV

FYI this forum blocked 4 different versions of me trying to air out this issue. I had to thin it out to above...Customer experience call was a tow the line 101.I’m up on twitter airing this out. @FailSonos