Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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peterbault

Enthusiast II

I then proceeded with the tip from @rsint and just disabled the Ethernet, and then re-enabled the Ethernet. All sound and normal operation was restored from that point. IMPORTANT NOTE: whilst doing this, my TV went blank and then come back to life. i.e. the disabling of the Ethernet and re-enabling did ‘something’ to the TV. whilst it was doing it. This (I think) has to be a clue in the investigation. I don’t know what that clue is/means, but whatever happens during that process is something to do with the issue - directly or indirectly. And it restores sound.

I see similar behavior whenever I switch from sonos net to wifi or the other way. its the HDMI ARC handshake happening I believe

B

Brad Porter

Enthusiast II

I see similar behavior whenever I switch from sonos net to wifi or the other way. its the HDMI ARC handshake happening I believe

Agreed/ I think we are getting somewhere. Not new, but honing in on the problem.

B

Brad Porter

Enthusiast II

14.8 lasted 45min

D# 2005309792

FYI this forum blocked 4 different versions of me trying to air out this issue. I had to thin it out to above...Customer experience call was a tow the line 101.I’m up on twitter airing this out. @FailSonos

What did you say to get blocked? (You may need to paraphrase @CKALOTS)

peterbault

Enthusiast II

ok I’m bored so I am going to try this to eliminate any HDMI CEC ghosts

- “turn off” (probably doesn’t actually turn it off) CEC on Apple TV

- unplug and power down Apple TV

- unplug and power down Sonos Arc

- turn off CEC on TV. hard reboot tv

- plug in and power on Sonos Arc

- plug in and power on Apple TV

well this didn’t work but its nice to have a way now to temp resolve this without unplugging the power cable

M

Missionsparta

Enthusiast II

I then proceeded with the tip from @rsint and just disabled the Ethernet, and then re-enabled the Ethernet. All sound and normal operation was restored from that point. IMPORTANT NOTE: whilst doing this, my TV went blank and then come back to life. i.e. the disabling of the Ethernet and re-enabling did ‘something’ to the TV. whilst it was doing it. This (I think) has to be a clue in the investigation. I don’t know what that clue is/means, but whatever happens during that process is something to do with the issue - directly or indirectly. And it restores sound.

I see similar behavior whenever I switch from sonos net to wifi or the other way. its the HDMI ARC handshake happening I believe

Dear lord....I am so sick and tired of hearing the "hdmi handshake" issues. This companies all need to figure this out and quick. Tired of not being able to just plug thus stuff in and it working.

peterbault

Enthusiast II

I then proceeded with the tip from @rsint and just disabled the Ethernet, and then re-enabled the Ethernet. All sound and normal operation was restored from that point. IMPORTANT NOTE: whilst doing this, my TV went blank and then come back to life. i.e. the disabling of the Ethernet and re-enabling did ‘something’ to the TV. whilst it was doing it. This (I think) has to be a clue in the investigation. I don’t know what that clue is/means, but whatever happens during that process is something to do with the issue - directly or indirectly. And it restores sound.

I see similar behavior whenever I switch from sonos net to wifi or the other way. its the HDMI ARC handshake happening I believe

Dear lord....I am so sick and tired of hearing the "hemi handshake" issues. This companies all need to figure this out and quick. Tired of not being able to just plug thus stuff in and it working.

sorry I didn’t mean the blank screen handshake was a problem, its just the nature of how HDMI works

peterbault

Enthusiast II

HDMI is a mess and HDMI CEC is even worse and designing an entire high end sound system to rely on it sucks but there isn’t really any other option. I do not envy Sonos’ engineers

S

sparkymark75

Enthusiast I

there’s also “Hey Sonos” coming soon

“Hey Sonos, can you rollback my devices to 14.5” 😉

M

Missionsparta

Enthusiast II

there’s also “Hey Sonos” coming soon

“Hey Sonos, can you rollback my devices to 14.5” 😉

🤣

N

Nylon

Enthusiast I

Just now paused a PVR recording for about 5 mins. Unpaused and all sound was gone. Luckily just had to power off and on the TV for sound to return instead of reboot. So much random behaviour that never occurred before.

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