Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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Brad Porter

Enthusiast II

Hey, sounds like you are doing all the heavy lifting. If I had twenty ethernet cables running all over the place, my wife would move out until the show was done.

Her bags are packed, and she is not talking to me. Its pretty close. 😁

peterbault

Enthusiast II

if you’ve been following along, my 2nd system that has NEVER experienced this issue I have always had HDMI CEC turned off on all my devices because I find with multiple game consoles it just doesn’t work well so if CEC is the culprit that would be interesting

peterbault

Enthusiast II

just got the issue with CEC turned off. i’m tired

M

Missionsparta

Enthusiast II

It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

Hang on, your TV tells you that CEC is not working @Missionsparta?

I get a disconnect error for it. Not sure the exact wording, but I'm going to pay more attention.

B

Brad Porter

Enthusiast II

just got the issue with CEC turned off. i’m tired

Sorry - false hope.

peterbault

Enthusiast II

just got the issue with CEC turned off. i’m tired

Sorry - false hope.

CEC is so flakey I probably really should turn it off and then power cycle TV and apple tv and all sonos to really make sure I tested it thoroughly but I have to actually do some work today 😅

B

Brad Porter

Enthusiast II

just got the issue with CEC turned off. i’m tired

Sorry - false hope.

CEC is so flakey I probably really should turn it off and then power cycle TV and apple tv and all sonos to really make sure I tested it thoroughly but I have to actually do some work today 😅

I thought this was our job?!?

B

Brad Porter

Enthusiast II

@skullc - your system still operating as normal?

B

Brad Porter

Enthusiast II

It's odd that you keep mentioning CEC, because now that I think of it, I am seeing a temporary random half second notification from my TV that CEC is disconnected, then another one immediately that it has reconnected. Never had this before and is just doing it recently. I'll have to pay more attention if all hell is breaking loose after the CEC blip happens. Nice catch.

Hang on, your TV tells you that CEC is not working @Missionsparta?

I get a disconnect error for it. Not sure the exact wording, but I'm going to pay more attention.

Please let me know @Missionsparta - it could be something (no matter how small) I can feed into the Engineering discussion. At the moment, I just need to keep collecting evidence.

F

Freddy45764

Enthusiast II

just got the issue with CEC turned off. i’m tired

Sorry - false hope.

Even if you disable CEC functionality through settings I don’t think you can completely prevent most devices from communicating with the CEC bus. Where turning it off doesn’t solve a problem you can actually buy an HDMI adapter that blocks the CEC pin completely.

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