Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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peterbault

Enthusiast II

@peterbault - have you got Amazon Prime? If you have, would you mind playing a few trailers (not the films themselves) and then flick back to a Dolby Atmos movies and see if still OK?

any particular trailers?

I was watching ‘The Contractor’ trailer in Amazon Prime a few times and found (on more cases than not after a few flicks) that this triggered the issue.

Issue occurred before I even go to the trailer. Sigh

What did you do to get the issue @peterbault? Interested in what you were doing when it triggered for comparison…….

TV was off and I just turned it on

M

Missionsparta

Enthusiast II

GIVE US THE OPTION TO ROLL BACK TO 14.6!!!

A

arcosin

Enthusiast II

GIVE US THE OPTION TO ROLL BACK TO 14.6!!!

14.6 started this endless nightmare. We need the one before that.

B

ban25

Enthusiast I

Hi All,

An update on progress so far.

Thanks, this is the most encouraging update I’ve heard. Please let us know how you continue to make out if you’re able. Makes me feel like Sonos is taking this seriously and at least looking in the right direction. Seems totally plausible based on my observations.

I don’t think it’s an issue with HDMI CEC. I’m able to trigger the surrounds to desync/drop just by pausing playback from Plex. I don’t need to ever change inputs.

M

Missionsparta

Enthusiast II

GIVE US THE OPTION TO ROLL BACK TO 14.6!!!

14.6 started this endless nightmare. We need the one before that.

Rollback to whatever the last clean update was…

A)You'll give your customers some temporary relief

B)If the reports of this issue stop, you know it's a Sonos problem 100%

peterbault

Enthusiast II

sorry if I got anyones hopes up

B

Brad Porter

Enthusiast II

OK, for my next experiment (before tomorrows discussion with the Engineer) I have just completely wired my whole system into the network. For complete clarity, this now means.

Apple TV - Ethernet Connected.
Panasonic TV - Ethernet Connected.
Sonos ARC -Ethernet Connected.
2 x Subs - Ethernet Connected.
2 x Sonos One Surrounds - Ethernet Connected.

All Wi-Fi has been disabled, and I am about to reboot everything for good measure. I am going to go through my ‘test script’ tonight once the wife has gone out! 😁

If this is really a CEC problem, then I should be able to replicate as it should cause it regardless of Wi-Fi or hard wiring.

B

Brad Porter

Enthusiast II

sorry if I got anyones hopes up

Don't apologise, my hopes were up as well.

W

willhowe

Enthusiast I

The lack of acknowledgement here is insane. Not sure why more blogs/news outlets aren’t reporting on the issue. This is a fundemental failure in development/testing/process surely. Honestly would be so much happier waiting if Sonos were more transparent with the issue. I scoffed at the few people in here raising pitchforks so early on, but I’m starting to side with them now as there’s seemingly no end in sight. This is not what you expect from such an expensive product ecosystem & ‘premium’ brand.

peterbault

Enthusiast II

someone replied to one of my reddit comments with a workaround that I posted in here 🙃

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