Lost surround and sub ( after update ?)

Wired for me. Also happens while using the PS5 and Xbox Series X. 

Wired for me

I am so bewildered that some people are not having this issue - or it is taking a long, long time to manifest. I just can’t work out why some would have a working surround system and I can’t go 45 minutes or an app switch without the subs or surrounds stopping.

Due to this being my first time with a surround set-up and not understanding how 5.1 worked until recently, I thought I was affected by this issue, without knowing any better or what it was like pre-14.6, as I’d fully set up my new Arc + Sub + 2x One SL set-up - all within a couple metres of each other - within the 14.6 release.

Only the Arc, which is connected directly to my TV (via eARC), is Ethernet-connected to the primary router. I’ve not experienced delays nor reverberations, only a rear cut-out, which was rectified by disabling and enabling the rears in the app and hasn't appeared again since. Works very well in PCM 2.0, DD+ 5.1 and Atmos.

Maybe I got lucky… however, without knowing what it was like before 14.6, perhaps ignorance is bliss?

I’ve called tech support 3 times for this issue, only to be ran through network troubleshooting and told a different solution each time that only led to the problem occurring once again. The first solution they came up with was to disable one of my Wi-Fi bands (either 5ghz or 2.4ghz) because the router auto switching was causing the sub and surrounds to dropout… NOPE, still does it. Second solution was they were seeing a lot of Wi-Fi interference on their end when they ran my diagnostics so I needed to do power cycles of all components and delete and add them all back… NOPE, problem still occurs. Third solution was instead of hardwiring my sub to router I needed to wire the arc and that would solve this issue. Realize my arc is on a fireplace mantle and I’d have to run Ethernet cable down to router and as much as seeing the exposed wire would drive me crazy, it’d be better than not being able to enjoy anything I’m watching because I’m constantly listening and waiting for the sub and surrounds to cut out… NOPE, they STILL dropout. This would be my 4th call to tech support. I’m so frustrated at this point, they’ve taken all the enjoyment out of owning this system for me. Wish I would have bought the Sony ht-a9

358172513

1 min in....

This system / company is a joke. What are we on a month now??? 

Your post has been submitted. It will be published after a review by our moderators. I guess they are blocking negative comments.... My  diagnostic number was in there as well.

Seems they are worried more about perception than reality.

Also experiencing multiple issues since update 

diagnostic number 1539813299

I really hope that is not the case.

It is the case. No profanity. Just a pointed question with my diagnostic number on why this is a failed system a month in the making...