Hi
I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources
When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior
Thanks for your help
+6
I just set up “hey sonos” and what's interesting is that it said my sonos needed “an update” to do it so I exited out of the wizard and checked for updates but there was nothing. went back to set up hey sonos did the “update” and there was a spinner with info about the new feature but I’m not sure what the update actually did. it didn’t do the usual thing where the status light blinks orange and white
I just set up “hey sonos” and what's interesting is that it said my sonos needed “an update” to do it so I exited out of the wizard and checked for updates but there was nothing. went back to set up hey sonos did the “update” and there was a spinner with info about the new feature but I’m not sure what the update actually did. it didn’t do the usual thing where the status light blinks orange and white
The update is on the speaker you’re adding Sonos Voice Control (SVC) only, it’s not an entire system firmware update. You have to do the update on every speaker you want to use with SVC, and your system (not sure about specific speaker) won’t stop playing during the update.
+6
I just set up “hey sonos” and what's interesting is that it said my sonos needed “an update” to do it so I exited out of the wizard and checked for updates but there was nothing. went back to set up hey sonos did the “update” and there was a spinner with info about the new feature but I’m not sure what the update actually did. it didn’t do the usual thing where the status light blinks orange and white
The update is on the speaker you’re adding Sonos Voice Control (SVC) only, it’s not an entire system firmware update. You have to do the update on every speaker you want to use with SVC, and your system (not sure about specific speaker) won’t stop playing during the update.
interesting thanks for the info. I may try adding it to my problematic system just to see if it inadvertently fixes anything
I just set up “hey sonos” and what's interesting is that it said my sonos needed “an update” to do it so I exited out of the wizard and checked for updates but there was nothing. went back to set up hey sonos did the “update” and there was a spinner with info about the new feature but I’m not sure what the update actually did. it didn’t do the usual thing where the status light blinks orange and white
The update is on the speaker you’re adding Sonos Voice Control (SVC) only, it’s not an entire system firmware update. You have to do the update on every speaker you want to use with SVC, and your system (not sure about specific speaker) won’t stop playing during the update.
interesting thanks for the info. I may try adding it to my problematic system just to see if it inadvertently fixes anything
It would be shocking it it did. In fact, for a HT setup with Sonos Ones (not SL) and Arc/Beam, you have to specify which speaker you want to install SVC, and it appears that only speaker get the firmware update. In my case, the right rear speaker has SVC, Arc and left rear do not.
+6
I just set up “hey sonos” and what's interesting is that it said my sonos needed “an update” to do it so I exited out of the wizard and checked for updates but there was nothing. went back to set up hey sonos did the “update” and there was a spinner with info about the new feature but I’m not sure what the update actually did. it didn’t do the usual thing where the status light blinks orange and white
The update is on the speaker you’re adding Sonos Voice Control (SVC) only, it’s not an entire system firmware update. You have to do the update on every speaker you want to use with SVC, and your system (not sure about specific speaker) won’t stop playing during the update.
interesting thanks for the info. I may try adding it to my problematic system just to see if it inadvertently fixes anything
It would be shocking it it did. In fact, for a HT setup with Sonos Ones (not SL) and Arc/Beam, you have to specify which speaker you want to install SVC, and it appears that only speaker get the firmware update. In my case, the right rear speaker has SVC, Arc and left rear do not.
yup agree I am just desperate at this point
+12
It shouldn’t do that by default though? - it just adds the voice assistant to the one speaker of choice (it defaults to the main HT), although you can go back and add the assistant to the others (surrounds etc.) afterwards.
+12
+6
Ok I’m just curious about something else. For anyone experiencing the issue, do you have a voice assistant set up on your system?
Ok I’m just curious about something else. For anyone experiencing the issue, do you have a voice assistant set up on your system?
I do not.
+6
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
I’m gonna try enabling google assistant. I also never used a voice assistant with my system.
+6
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
I’m gonna try enabling google assistant. I also never used a voice assistant with my system.
Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
I’m gonna try enabling google assistant. I also never used a voice assistant with my system.
Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue
Do I need to enable the assistant with the rears too or just with the arc?
+6
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
I’m gonna try enabling google assistant. I also never used a voice assistant with my system.
Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue
Do I need to enable the assistant with the rears too or just with the arc?
just arc
alright here’s my latest thought, really grasping at straws here
it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having
the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.
just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.
if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too
I’m gonna try enabling google assistant. I also never used a voice assistant with my system.
Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue
Do I need to enable the assistant with the rears too or just with the arc?
just arc
On it. Tomorrow I planned on watching some movies so we should know if it worked or not. Very interesting theory though!
Had Google assistent from the get go, enabled Sonos voice today and subsequently had another dropout.
I'm stil thinking this has to do with a Hdmi handshake issue.
+6
Had Google assistent from the get go, enabled Sonos voice today and subsequently had another dropout.
I'm stil thinking this has to do with a Hdmi handshake issue.
Maybe google assistant has less commands that control the TV? I feel like I remember reading that somewhere
+6
just scrolled Netflix for about 30 minutes trying to break it with voice enabled. No issue so far
just scrolled Netflix for about 30 minutes trying to break it with voice enabled. No issue so far
Are you using google or the new assistant?
+6
just scrolled Netflix for about 30 minutes trying to break it with voice enabled. No issue so far
Are you using google or the new assistant?
The new Sonos assistant
just scrolled Netflix for about 30 minutes trying to break it with voice enabled. No issue so far
If this fixes it, I'll be a Monkeys Uncle. 😀
I just installed the Sonos Assistant after reading the advice here. Did a full power cycle and tested for about 30 minutes.
Didnt break or drop a single beat! I have my Arc wired with Ethernet (had that since before the problems started).
Didnt have time to test with other apps, will try tomorrow evening if I can break it.
Only annoying thing that happend during the previous testing round is that my tv didnt recognize the Sonos system and just produced sound at one moment. This happens since I bought the tv, its a tv issue (Philips) and I need to power cycle the television for a fix. Happens once or twice a week to me.
Sparkle of hope; thanks for giving us that Peter!
+6
I just installed the Sonos Assistant after reading the advice here. Did a full power cycle and tested for about 30 minutes.
Didnt break or drop a single beat! I have my Arc wired with Ethernet (had that since before the problems started).
Didnt have time to test with other apps, will try tomorrow evening if I can break it.
Only annoying thing that happend during the previous testing round is that my tv didnt recognize the Sonos system and just produced sound at one moment. This happens since I bought the tv, its a tv issue (Philips) and I need to power cycle the television for a fix. Happens once or twice a week to me.
Sparkle of hope; thanks for giving us that Peter!
*crosses fingers*
+6
now my wife is home watching TV so that's the true test to see if it still breaks
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