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topilouf
Contributor I
Apr 23, 2022 9:23 PM UTC

Lost surround and sub ( after update ?)

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    GenericListener
    Lyricist III
    May 18, 2022 7:10 PM UTC

    Sonos app says there’s an update for my system. Fingers crossed this fixes it!

     

    Edit: now on build 68228280. Can’t remember if this is different though. 
     

    Edit 2: Now on 14.6.2

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    Brad Porter
    Enthusiast II
    May 18, 2022 7:16 PM UTC

    Sonos app says there’s an update for my system. Fingers crossed this fixes it!

     

    Edit: now on build 68228280. Can’t remember if this is different though. 

    If its 14.6.1, then the problem still seems to persist for me.  (Currently testing without TruPlay).

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    GenericListener
    Lyricist III
    May 18, 2022 7:18 PM UTC

    14.6.2 now for me. 

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    peterbault
    peterbault
    Enthusiast II
    May 18, 2022 7:25 PM UTC

    Well it’s not true play. Immediately got the issue to happen. New diagnostic: 1767175008

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    peterbault
    peterbault
    Enthusiast II
    May 18, 2022 7:26 PM UTC

    14.6.2 now for me. 

    This was released yesterday. Doesn’t fix it 

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    skullc
    skullc
    Prodigy III
    May 18, 2022 7:26 PM UTC

    @Brad Porter i don't normally do this but as a test flipped between content listed below 

    Apple music, dolby atmos,dolby 5.1 YouTube stereo pcm back to atmos and 5.1

    No problem occured doing this 

     

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    Network= livewire cpe pro 3 +eero 6 pro wireless
    GenericListener
    Lyricist III
    May 18, 2022 7:28 PM UTC

    14.6.2 now for me. 

    This was released yesterday. Doesn’t fix it 

    Darn it, Sonos!

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    Brad Porter
    Enthusiast II
    May 18, 2022 7:28 PM UTC

    Well it’s not true play. Immediately got the issue to happen. New diagnostic: 1767175008

    This is madness,  So far (after removing and re-adding subs/surrounds and NOT performing TruPlay) I cannot get the system sound to fail.  I have gone through the same routine and all sources are  producing surround sound.  Obviously, I need to play with the system into the night and report back and send (yet) another diagnostic to Sonos. 

    This is really, really baffling. 

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    Brad Porter
    Enthusiast II
    May 18, 2022 7:29 PM UTC

    @Brad Porter i don't normally do this but as a test flipped between content listed below 

    Apple music, dolby atmos,dolby 5.1 YouTube stereo pcm back to atmos and 5.1

    No problem occured doing this 

     

    Yep - will try this to break during latest testing approach. 

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    peterbault
    peterbault
    Enthusiast II
    May 18, 2022 7:32 PM UTC

    I’m tired of testing Sonos’ products for them. Just going to leave it on my workaround of eArc off on my tv and change format DD5.1 on Apple TV. I never experience the issue with these settings 

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