Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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J

JohnnyDo123

Lyricist III

Don't know if this helps anyone else but I had this issue a week or so ago I didn't power cycle the arc at first but removed and readded the sub and surrounds this worked but read this thread and power cycled the arc

The fault reoccured when I did this I then just removed and readded just the sub and the surrounds returned without any problems.

It was done before the latest update and I have had no further occurance since doing this

I use apple tv, pc and xbox and watch mainly content bought from apple and prime on the apple tv

May work for others may not just thought I would share it

This is really, really odd.

Before I start, I know this is very not likely ‘the fix’ but it is a change in behaviour I want to report.

My cut rears/sub ‘disconnects’ have been pretty consistent an easy to replicate. i.e. I can reboot the Arc and all speakers, watch a Disney film and then move to Netflix and bingo, the rears and sub sound stops or has some delay/crackling issue.

I followed @skullc process above, and since doing that I have flicked between Netflix, AppleTV, Disney and Amazon prime and the rears and subs are all working as it was before 14.6 update. After going through multiple films/TV with multiple sound sources (Stereo, DD, Atmos) I have been unable to replicate the issue. At least not as quickly as it was replicated before during my previous testing.

I am fully expecting this to come back- but the above seems to have had an impact. How long it will last is anyones guess.

Perhaps someone else who has the problem consistently can try the remove and re-add procedure to see if more stability to the sound is returned? (For reference, I am on 14.6.1).

If doing this, do you need to redo TruPlay?

B

Brad Porter

Enthusiast II

Yes, you do need to redo trueplay.

However, the issue has come back after I performed TruPlay! So the issue has occurred again. :-(

I am now going to do the same procedure and NOT tune using TruPlay to see if that is part of the puzzle.

peterbault

Enthusiast II

Don't know if this helps anyone else but I had this issue a week or so ago I didn't power cycle the arc at first but removed and readded the sub and surrounds this worked but read this thread and power cycled the arc

The fault reoccured when I did this I then just removed and readded just the sub and the surrounds returned without any problems.

It was done before the latest update and I have had no further occurance since doing this

I use apple tv, pc and xbox and watch mainly content bought from apple and prime on the apple tv

May work for others may not just thought I would share it

This is really, really odd.

Before I start, I know this is very not likely ‘the fix’ but it is a change in behaviour I want to report.

My cut rears/sub ‘disconnects’ have been pretty consistent an easy to replicate. i.e. I can reboot the Arc and all speakers, watch a Disney film and then move to Netflix and bingo, the rears and sub sound stops or has some delay/crackling issue.

I followed @skullc process above, and since doing that I have flicked between Netflix, AppleTV, Disney and Amazon prime and the rears and subs are all working as it was before 14.6 update. After going through multiple films/TV with multiple sound sources (Stereo, DD, Atmos) I have been unable to replicate the issue. At least not as quickly as it was replicated before during my previous testing.

I am fully expecting this to come back- but the above seems to have had an impact. How long it will last is anyones guess.

Perhaps someone else who has the problem consistently can try the remove and re-add procedure to see if more stability to the sound is returned? (For reference, I am on 14.6.1).

May I ask what you did exactly? Was it just removing and adding the sub?

peterbault

Enthusiast II

is it possible the issue has something to do with true play? Hmmm

B

Brad Porter

Enthusiast II

@skullc - did you perform TryPlay tuning after you went through your procedure?

B

Brad Porter

Enthusiast II

is it possible the issue has something to do with true play? Hmmm

I don't know, but I am going to try and find out! Speakers removed and added again, all sound is back. Now I am going to play around for several hours to see if the sounds is more stable.