Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81290 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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C

CKALOTS

Enthusiast II

I enabled SVC and had 5 perfect listening hours. The longest since this mess started. Does it have something to to with Sonos voice control?

Whenever a new firmware is installed, the issue doesn’t happen immediately. Let it run for about 3-4 hours and switch formats. Every time I do this, the issue resurfaces, pretty easy to recreate to be honest.

I did say 5 hours lol. I also was switching from ps to Spotify... SEAMLESSLY like pre 14.6. SONOS GET IT TOGETHER ALREADY also when it happens, I lose everything. No sound at all.

B

Bloodforge

Lyricist III

After I enabled the Sonos assistant now only one of my speakers will randomly disconnect instead of all of them. Yesterday my right surround stopped working but the left surround and sub still worked. Today my sub stopped working but the surrounds still worked. I don’t know what the **** is going on anymore.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Z

zawaja

Trending Lyricist I

Last Friday I worked with specialist from Sonos on my system. I spent few hours to tweak my home theatre system and my wifi network and also back my system to fully wireless.

Everything went perfectly. And than I turned on my Apple TV 4K. After 30 sec with music app and playing dolby atmos rears disconnected. 30 sec !!!!! Problem is definitely connected with switching between dolby atmos and other formats on Apple TV.

Now I’m back to wire connection but without ATV and everythig work perfectly.

B

Brad Porter

Enthusiast II

Last Friday I worked with specialist from Sonos on my system. I spent few hours to tweak my home theatre system and my wifi network and also back my system to fully wireless.

Everything went perfectly. And than I turned on my Apple TV 4K. After 30 sec with music app and playing dolby atmos rears disconnected. 30 sec !!!!! Problem is definitely connected with switching between dolby atmos and other formats on Apple TV.

Now I’m back to wire connection but without ATV and everythig work perfectly.

Its probably not the Apple TV (as some people have reported having this issue and don't have Apple TV) but there is definitely something that occurs when playing or switching between formats. For me, I can get the issue to occur by flicking between Dolby Atmos, 5.1 and Stereo and eventually the speakers will drop.

That being said, I have no idea what Sonos could have placed into the 14.6 code which directly or indirectly causes an issue.

T

Tafsern

Lyricist III

Just watched the first two episodes of Stranger Things, Netflix on Apple TV. The sound cut about 5 times for a second.

ARC with Sub G3 and One SL’s. Got the latest Sonos update installed.

Never happened before...really hope Sonos figures this out!

Ken_Griffiths

Just watched the first two episodes of Stranger Things, Netflix on Apple TV. The sound cut about 5 times for a second.

ARC with Sub G3 and One SL’s. Got the latest Sonos update installed.

Never happened before...really hope Sonos figures this out!

Was it just the surrounds and Sub that dropped-out, or did the Arc cut-out too?

Note it’s always worth posting a diagnostic report/reference if this happens and then go onto contact Sonos Support via the link, as was requested by Staff in answer/response to this thread.

T

Tafsern

Lyricist III

Just watched the first two episodes of Stranger Things, Netflix on Apple TV. The sound cut about 5 times for a second.

ARC with Sub G3 and One SL’s. Got the latest Sonos update installed.

Never happened before...really hope Sonos figures this out!

Was it just the surrounds and Sub that dropped-out, or did the Arc cut-out too?

Note it’s always worth posting a diagnostic report/reference if this happens and then go onto contact Sonos Support via the link, as was requested by Staff in answer/response to this thread.

Everything dropped out. :/

F

Freddy45764

Enthusiast II

Just watched the first two episodes of Stranger Things, Netflix on Apple TV. The sound cut about 5 times for a second.

ARC with Sub G3 and One SL’s. Got the latest Sonos update installed.

Never happened before...really hope Sonos figures this out!

This sounds like a different issue. I don’t think anyone else is getting full cutout including arc, just sub and surrounds and it doesn’t cut out mid stream, just when switching content. If this is related, the issue is getting worse

Ken_Griffiths

Was it just the surrounds and Sub that dropped-out, or did the Arc cut-out too?

Note it’s always worth posting a diagnostic report/reference if this happens and then go onto contact Sonos Support via the link, as was requested by Staff in answer/response to this thread.

Everything dropped out. :/

That sounds like a different issue, but if it can be easily reproduced, then I would follow the recommendation by Staff to contact Sonos Support with your diagnostic report, otherwise a simple power-cycle of your A/V devices might otherwise just resolve the matter.

C

CKALOTS

Enthusiast II

1528077952 this system doesn't work. Can we stop pretending that it does....25 min on Netflix sub and rear dropped this time. F me

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