Contributor I

Lost surround and sub ( after update ?)

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Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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prankster

Lyricist III

I wonder if part of the puzzle of this problem not hitting everyone is the other speakers in the group/surround set. Mine are all older and I only see the issue when connecting a newer one (Move). Is anyone seeing this issue that only has older speakers paired with the Arc? I’d say Play:1, Play:3, Sub Gen 1. We could even go as far as anything not currently being sold maybe? This would add Play:5 (Gen 2), Sub (Gen 2), One (Gen 1).

willhowe, should we add a column that tracks what specific speakers people have in their soundbar group?

My Arc is paired with Play:1s and a gen 1 Sub and I’ve been having this issue since 14.6.

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aumis93

Lyricist III

I wonder if part of the puzzle of this problem not hitting everyone is the other speakers in the group/surround set. Mine are all older and I only see the issue when connecting a newer one (Move). Is anyone seeing this issue that only has older speakers paired with the Arc? I’d say Play:1, Play:3, Sub Gen 1. We could even go as far as anything not currently being sold maybe? This would add Play:5 (Gen 2), Sub (Gen 2), One (Gen 1).

willhowe, should we add a column that tracks what specific speakers people have in their soundbar group?

My Arc is paired with Play:1s and a gen 1 Sub and I’ve been having this issue since 14.6.

This problem really does just defy all efforts to track down it’s source doesn’t it.

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kuwarrulz_11

Enthusiast II

@kuwarrulz_11 - I have the latest software (14.8.1) with the SVC enabled on all my speakers with mics.

I switch content all the time (all be it on the built in apps on my TV) plus I play Bluray discs via my bluray player with no issues at all.

I do think there needs to be a look at this issue for sure but it definitely does not affect all users and some systems seem totally fine even with the latest updates.

Thanks for the heads up mate. May be beam users aren’t impacted.

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kuwarrulz_11

Enthusiast II

Yeah, sadly adding SVC to every speaker in my home (and power cycling etc.) didn’t fix things for me so it’s a bit random it seems.

Reminder: Affected users please update this sheet: https://docs.google.com/spreadsheets/d/1Q6Iq2xXXZ--RmnsGnbZhujxJj1BcwJlvqSzj5iZXz2U/edit?usp=sharing

Done mate, provided heaps of info around the problem.

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CKALOTS

Enthusiast II

I enabled SVC and had 5 perfect listening hours. The longest since this mess started. Does it have something to to with Sonos voice control?

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Gunther_W

Contributor I

I have the Arc SL a sub and two one SL as surrounds. I removed sub and surrounds and re-added them today to get everything working. It won’t last though.
I filled out the spreadsheet

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willhowe

Enthusiast I

Added another column for other Sonos devices in network. Mine are indeed, lots of older Play:1’s

Spreadsheet for user symptoms/setups: https://docs.google.com/spreadsheets/d/1Q6Iq2xXXZ--RmnsGnbZhujxJj1BcwJlvqSzj5iZXz2U/edit?usp=sharing

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kuwarrulz_11

Enthusiast II

I enabled SVC and had 5 perfect listening hours. The longest since this mess started. Does it have something to to with Sonos voice control?

Whenever a new firmware is installed, the issue doesn’t happen immediately. Let it run for about 3-4 hours and switch formats. Every time I do this, the issue resurfaces, pretty easy to recreate to be honest.

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