Contributor I

Answered

LG OLED55CX magic remote not working with Playbar

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Hi. I have just bought an LG OLED55CXPTA. The magic remote does not work to control the volume on my SONOS Playbar.

I understand that the issue is because the Playbar requires an IR signal and the Magic remote uses Radio frequency.

However I have found many solutions to this problem online for the LG C8 and C9 models to resolve the issue. However, the interface on the LG CX models is not the same, it doesn’t give you the option to select a ‘Remote type’.

On the CX models you can select SONOS as a manufacturer of soundbar in the Device Connection Settings, but this doesn’t make it work. I almost got it working by using the ‘Phillips’ option saying no to the power option and then a Vol+ option case up which worked with the SONOS app instructions and I could see the IR light flash on the SONOS unit when doing so, but then the SONOS app asked for the Vol- button to be pressed and that option wasn’t available on Device Connection settings.

LG’s response is to simply say the SONOS Playbar is not compatible with their tvs. I know this cannot be the case as I almost had it working.

Anyway, please can someone please tell me how I can get the LG Magic Remote for the CX to Control the volume on my Playbar?

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R

RooneyAnswer

Contributor I

Hi @Jean C. and @david82 and @JordyNoll

LG have now resolved the issue with their latest OS software update (03.10.20).

Now you just have to select ‘SONOS’ as the Manufacturer of your soundbar in Device Connection Seetings and that’s it, it just works. Nothing else to do either on TV or in SONOS app.

Great

Thanks for all your help anyway.

Kevin

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J

JordyNoll

Lyricist I

I also have this issue with the LG OLED65CX + PlayBar. I’ve tried all combinations already and have come to one conclusion: in the current state the LG “Magic” Remote is unable to send out IR signals. I can only hope this to be a identified as a bug by LG soon, so they can launch a firmware fix.

Ah temporary solution would be to use a 2019 Magic Remote. This one can be configured with the PlayBar, but the downside is the compatibility with the CX range (or any 2020 LG OLED for that matter). The motion cursor doesn’t work and every time you press the wheel (OK button), it tries to register the remote and you get a message that the remote is incompatible. It does work however, the message is just annoying.

Jean C.

Retired Sonos Staff

Hello @Rooney, In my experience it’s usually a two part process assuming that the Magic Remote in question physically has the ability to produce an IR signal.

After you go through the process in the Magic Remote set-up (selecting Phillips then saying that the power on test worked) you then go into the Sonos app and complete the remote control set up separately.

Not all Magic Remotes have the necessary internal hardware to produce an Infra-Red signal. If your remote does not, you may need to find a second remote that is IR capable to control the volume as an alternative to the Sonos app and LG remote.

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R

RooneyAuthorAnswer

Contributor I

Hi @Jean C. and @david82 and @JordyNoll

LG have now resolved the issue with their latest OS software update (03.10.20).

Now you just have to select ‘SONOS’ as the Manufacturer of your soundbar in Device Connection Seetings and that’s it, it just works. Nothing else to do either on TV or in SONOS app.

Great

Thanks for all your help anyway.

Kevin

Jean C.

Retired Sonos Staff

Hi @Rooney,

I’m glad this issue has been resolved with an update from LG!

Please don’t hesitate to reach back out if you have further thoughts or insight about this or other issues with Sonos.

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A

aner

Lyricist I

I have a sonos beam connected to an LG tv (running on the latest OS update)

When I use the LG device connector I do not get the sub menu to choose a Manufacturer.

The sonos app doesn’t recognize the LG remote.

I’m stuck. What do I do?

Kyle A

Retired Sonos Staff

Hi @aner, welcome to the community.

Thank you for reaching out and I’ll be happy to assist you.

I would like to clarify, are you configuring the LG magic remote? if not, what is the remote’s model?

If LG remote, this process is only available for an Optical connection like our Playbar and Playbase or an Optical connection with the Optical adaptor.

I would like to know the connection type you’re using for the Sonos Beam.

If you’re using an HDMI connection, check for a CEC setting on the TV.

Also, for LG TV’s there’s the Simplink functionality; you could also check for this in the TV settings.

This setting allows the TV to pass the remote commands to the HDMI connected devices.

Update us with your findings.

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H

Hadrienhk

Lyricist II

Hey,

So this is kind of a strange one… bought an LGCX65 installed it yesterday, configures both the TV and Sonos to work together.

It worked from the first time. Happy days.

The day after (this morning) I have been greeted by a grey circle when I tried raising and lowering the volume with the magic remote.

After trying turning off the TV, resetting the remote, I did factory reset on the TV and configures all over again. Didn't change a thing. I tried the Philips trick, no luck.

Do y’all have a solution to this ?
thanks

Kyle A

Retired Sonos Staff

Hi @Hadrienhk, welcome to the community.

I would like to confirm if you configured the Magic remote with these instructions.

If you did, take a diagnostic from the Sonos app; so we can check for errors.

Setting > Help & Tips > Submit Diagnostic.

If you have other concerns, feel free to reach out.

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H

Hadrienhk

Lyricist II

Hi Kyle,

Thanks for the message.

I did as close as I could as the UI is different with the new update.

Had to go on All settings> connection > universal magic control > then soundbar etc.

The worse is that I configured it with Sonos yesterday and it worked.

The only thing I did differently is that I added an Xbox one to the HDMI 1.

Diagnostic : 258696549

Does this help ?

Thanks

Hadrien

Kyle A

Retired Sonos Staff

Hi @Hadrienhk, thank you for the update.

Yes, it helps, what happens if you disconnect the Xbox; does the remote start working again?

When you go to the remote set up in the Settings > System > Living Room > Remote Control setup.

What does it say? replace the current remote, or continues with setting up the remote?

Since you’re still unable to control the Playbar with the remote; try disabling the Simplink for the Optical connection. TV Settings > Sound > Sound Out

I checked the diagnostic, the TV connection is fine. which will be the way the Playbar will receive the remote commands.

Since the Magic Remote is a Radio Frequency remote rather than an Infra-red remote.

Update us with your findings.

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