Contributor I

Answered

LG OLED55CX magic remote not working with Playbar

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Hi. I have just bought an LG OLED55CXPTA. The magic remote does not work to control the volume on my SONOS Playbar.

I understand that the issue is because the Playbar requires an IR signal and the Magic remote uses Radio frequency.

However I have found many solutions to this problem online for the LG C8 and C9 models to resolve the issue. However, the interface on the LG CX models is not the same, it doesn’t give you the option to select a ‘Remote type’.

On the CX models you can select SONOS as a manufacturer of soundbar in the Device Connection Settings, but this doesn’t make it work. I almost got it working by using the ‘Phillips’ option saying no to the power option and then a Vol+ option case up which worked with the SONOS app instructions and I could see the IR light flash on the SONOS unit when doing so, but then the SONOS app asked for the Vol- button to be pressed and that option wasn’t available on Device Connection settings.

LG’s response is to simply say the SONOS Playbar is not compatible with their tvs. I know this cannot be the case as I almost had it working.

Anyway, please can someone please tell me how I can get the LG Magic Remote for the CX to Control the volume on my Playbar?

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R

RooneyAnswer

Contributor I

Hi @Jean C. and @david82 and @JordyNoll

LG have now resolved the issue with their latest OS software update (03.10.20).

Now you just have to select ‘SONOS’ as the Manufacturer of your soundbar in Device Connection Seetings and that’s it, it just works. Nothing else to do either on TV or in SONOS app.

Great

Thanks for all your help anyway.

Kevin

Show previous replies

S

SwissTone

Lyricist I

I don’t want to confuse things here but we need a

clear

simple

answer

to get the CX to work with a Sonos Playbar please

my tv arrived yesterday it has software version 03.10.44 (UK)

I have tried separating the Sonos app and LG processes - didn’t work.

I have tied “Philips” option on the LG setup - didn’t work

i have tried “Samsung” option on the LG setup - didn’t work

I have tried “Sonos” manually searched option on the LG setup - didn’t work

A clear simple solution with the same setup we have i.e. a CX with this software and a Sonos Playbar would be all we need...please???!!!??

TIA

Charlie.

S

SwissTone

Lyricist I

I don’t want to confuse things here but we need a

clear

simple

answer

to get the CX to work with a Sonos Playbar please

my tv arrived yesterday it has software version 03.10.44 (UK)

I have tried separating the Sonos app and LG processes - didn’t work.

I have tied “Philips” option on the LG setup - didn’t work

i have tried “Samsung” option on the LG setup - didn’t work

I have tried “Sonos” manually searched option on the LG setup - didn’t work

A clear simple solution with the same setup we have i.e. a CX with this software and a Sonos Playbar would be all we need...please???!!!??

TIA

Charlie.

Hold that thought!

I've managed to do it finally!

what I did-

Part One - this should set up the TV/Remtoe to send an IR signal to Sonos Playbar

LG settings -

Sound

Additional Settings

DTV Audio Setting - Auto

LG Sound Sync - Off

Digital Sound Out - Pass Through

Part Two

LG Settings -

Connection

Device Connection Settings

Universal Control Settings

(I have no universal remotes setup here yet)

Connecting to a new device

Before pressing next on the TV make sure you have the Sonos app open at the following page-

SONOS APP-

Settings>System>(Room with Playbar)>Remote Control Setup>(Possibly will say “Replace current remote - if already set up to an old tv)>Continue

Back to the TV
Next

this then should sync the Playbar and Remote/TV together

Done

Sorry if I have missed something at the end...I’m too scared to start this process over again just in case it doesn’t work again lol … it should be enough to get it working...I think the crucial part is the LG settings in part one.

HTH!!

Charlie.

H

Hadrienhk

Lyricist II

Hi @Hadrienhk, thank you for the update.

Yes, it helps, what happens if you disconnect the Xbox; does the remote start working again?

When you go to the remote set up in the Settings > System > Living Room > Remote Control setup.

What does it say? replace the current remote, or continues with setting up the remote?

Since you’re still unable to control the Playbar with the remote; try disabling the Simplink for the Optical connection. TV Settings > Sound > Sound Out

I checked the diagnostic, the TV connection is fine. which will be the way the Playbar will receive the remote commands.

Since the Magic Remote is a Radio Frequency remote rather than an Infra-red remote.

Update us with your findings.

Yep... Unplugging the Xbox One seemed to have fixed it. I had to configure the remote again through the Sonos app only but it works now...

Does that mean I cannot have both Xbox and Sonos working together ?

S

sibboinwales

Trending Lyricist I

I don’t want to confuse things here but we need a

clear

simple

answer

to get the CX to work with a Sonos Playbar please

my tv arrived yesterday it has software version 03.10.44 (UK)

I have tried separating the Sonos app and LG processes - didn’t work.

I have tied “Philips” option on the LG setup - didn’t work

i have tried “Samsung” option on the LG setup - didn’t work

I have tried “Sonos” manually searched option on the LG setup - didn’t work

A clear simple solution with the same setup we have i.e. a CX with this software and a Sonos Playbar would be all we need...please???!!!??

TIA

Charlie.

Hold that thought!

I've managed to do it finally!

what I did-

Part One - this should set up the TV/Remtoe to send an IR signal to Sonos Playbar

LG settings -

Sound

Additional Settings

DTV Audio Setting - Auto

LG Sound Sync - Off

Digital Sound Out - Pass Through

Part Two

LG Settings -

Connection

Device Connection Settings

Universal Control Settings

(I have no universal remotes setup here yet)

Connecting to a new device

Before pressing next on the TV make sure you have the Sonos app open at the following page-

SONOS APP-

Settings>System>(Room with Playbar)>Remote Control Setup>(Possibly will say “Replace current remote - if already set up to an old tv)>Continue

Back to the TV
Next

this then should sync the Playbar and Remote/TV together

Done

Sorry if I have missed something at the end...I’m too scared to start this process over again just in case it doesn’t work again lol … it should be enough to get it working...I think the crucial part is the LG settings in part one.

HTH!!

Charlie.

Thanks Charlie! This worked for me, only issue was the mute button was not recognised so had to use another button but not worries, volume works!!

C

CBJ

Lyricist I

That worked for me too, Charlie. Thank you.

I hope it’s a cleaner solution eventually and it just works.

Worcester Sauce

Lyricist I

I think the latest firmware update (3.11.x) on the LG OLED 55 CX has “nearly” fixed this, in the UK at least. I didn’t need to do anything on the Sonos App. Just follow the instructions on the TV to set the sound output to optical digital with pass through, and to set up the magic remote. The weird thing is that when you are choosing the device manufacturer, Sonos still doesn’t appear on my list, but if you search for it in the search box, it then comes up. Select it and the TV does the rest. The volume control now works, but NOT the mute button, which is slightly irritating but not nearly as painful as having to use a second remote for all volume control!

M

mxmgth

Lyricist I

I think the latest firmware update (3.11.x) on the LG OLED 55 CX has “nearly” fixed this, in the UK at least. I didn’t need to do anything on the Sonos App. Just follow the instructions on the TV to set the sound output to optical digital with pass through, and to set up the magic remote. The weird thing is that when you are choosing the device manufacturer, Sonos still doesn’t appear on my list, but if you search for it in the search box, it then comes up. Select it and the TV does the rest. The volume control now works, but NOT the mute button, which is slightly irritating but not nearly as painful as having to use a second remote for all volume control!

Hi there,

I am the owner of a new OLED 55GX (received this week) and it’s been now a couple of days that I browsing the internet to find a solution to pair my Sonos Playbar with my TV, in order to be able to control volume from the Magic Remote Controller. (TV is running on the last firmware)

I’ve tried what everybody said (with or without setting up the remote on the Sonos app) but it’s just not working for me: I see the volume control icon has changed (it’s not going from 0 to 100 but only shows +/- now) but still the IR signal does not seem to reach my Playbar (the playbar’s white light does not blink when I press the volume buttons).

When I tried to set it up as a Philips soundbar; it asked my to click on the button “POWER” and then click yes or no if something happened on the top right corner of my screen. Nothing did happen but I eventually click on Yes, otherwise nothing would be installed… Then again I had to click on a new button “VOLUME UP” and nothing happened… I clicked on Yes/next and the pairing was finished; but not working….

I’ve also tried to set it up as a SONOS device. This time everything was automatic (did not have to click on POWER and the YES) but the result is as disappointing as with Philips….

If somebody could help me it would be very kind; as the LG customer service does not seem to have a clue of what’s happening.

U

User600238

Lyricist I

Hi I am having exactly the same problems - I have tried SONOS and Philips. Mine is a 48CX.

It is very frustrating, LG couldn't help me and SONOS said to post on here pending a reply!

I would be really grateful if you could help me out too. Thanks

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