Hi. I have just bought an LG OLED55CXPTA. The magic remote does not work to control the volume on my SONOS Playbar.
I understand that the issue is because the Playbar requires an IR signal and the Magic remote uses Radio frequency.
However I have found many solutions to this problem online for the LG C8 and C9 models to resolve the issue. However, the interface on the LG CX models is not the same, it doesn’t give you the option to select a ‘Remote type’.
On the CX models you can select SONOS as a manufacturer of soundbar in the Device Connection Settings, but this doesn’t make it work. I almost got it working by using the ‘Phillips’ option saying no to the power option and then a Vol+ option case up which worked with the SONOS app instructions and I could see the IR light flash on the SONOS unit when doing so, but then the SONOS app asked for the Vol- button to be pressed and that option wasn’t available on Device Connection settings.
LG’s response is to simply say the SONOS Playbar is not compatible with their tvs. I know this cannot be the case as I almost had it working.
Anyway, please can someone please tell me how I can get the LG Magic Remote for the CX to Control the volume on my Playbar?
Best answer by Rooney
LG have now resolved the issue with their latest OS software update (03.10.20).
Now you just have to select ‘SONOS’ as the Manufacturer of your soundbar in Device Connection Seetings and that’s it, it just works. Nothing else to do either on TV or in SONOS app.
Thanks for all your help anyway.