Avid Contributor I

If you're experiencing audio delay issues, read this

551 replies
261747 views

I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue.

After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me.

A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already been escalated:

Keep in mind that my setup is pretty straight forward (LG C6 OLED TV connected directly to the Playbar via Optical, audio playing from the built-in apps) and every single thing LG and Sonos suggested, including going into the TV's service menu and changing things there.

I know there are multiple post on the topic so hopefully we can solve at least some of the issues causing audio delay.

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K

kevmonster

Lyricist I

Epilogue, I took the money from the Samsung. Added a little more and bought a Sony 75” XBR-X950H.Before having it mounted back on the wall, I just set it up on it’s stand and tried EVERY feature, including the Sonos Beam using the HDMI-ARC port. This TV has given me NO audio lag. No special adjustments. It just works like it’s supposed to.

That’s great to hear! I just initiated a Best Buy return for my Q90T for the same problem. I also decided on the 75” X950H as my replacement. Although I have the older Playbar, it’s nice to hear of your success with the Beam, gives me some hope.

M

MSterling

Prodigy I

@kevmonster I got the TV in November. But didn’t get the Beam until early January, so I couldn’t return the set. Amazon gives 30 days to return. Best Buy gives 15 days I think. So everything I did had to go directly through Samsung. I bought the X950H through Crutchfield.

Michael

F

F1 Viking

Lyricist II

Got an Xbox One X, LG OLED C7 and just went all in on Sonos Arc, sub and play1 rears.

So disappointed to find the huge audio delay from my Xbox in Atmos mode... its terrible.

Ken_Griffiths

Got an Xbox One X, LG OLED C7 and just went all in on Sonos Arc, sub and play1 rears.

So disappointed to find the huge audio delay from my Xbox in Atmos mode... its terrible.

Try implementing the LG TV AV Sync adjustment feature, if your older model has this feature. See link…

https://www.lg.com/us/support/help-library/lg-tv-av-sync-adjustment-CT10000018-1387832191561

F

F1 Viking

Lyricist II

Got an Xbox One X, LG OLED C7 and just went all in on Sonos Arc, sub and play1 rears.

So disappointed to find the huge audio delay from my Xbox in Atmos mode... its terrible.

Try implementing the LG TV AV Sync adjustment feature, if your older model has this feature. See link…

https://www.lg.com/us/support/help-library/lg-tv-av-sync-adjustment-CT10000018-1387832191561

Thanks - yes already tried playing with that setting, made no noticeable difference. I think the main issue is the TV - I have ordered an HD Fury Arcana which will hopefully solve the issue.

G

gropli

Lyricist I

Got an Xbox One X, LG OLED C7 and just went all in on Sonos Arc, sub and play1 rears.

So disappointed to find the huge audio delay from my Xbox in Atmos mode... its terrible.

Try implementing the LG TV AV Sync adjustment feature, if your older model has this feature. See link…

https://www.lg.com/us/support/help-library/lg-tv-av-sync-adjustment-CT10000018-1387832191561

Thanks - yes already tried playing with that setting, made no noticeable difference. I think the main issue is the TV - I have ordered an HD Fury Arcana which will hopefully solve the issue.

Please keep us posted!

Also, just for information, what splitter or switch to you have to go with it?

G

gropli

Lyricist I

Also, I understand that lip sync issues can be fixed by extracting the audio from the source before it arrives to the tv and send it directly to the soundbar.

My problem is that I have a bit of a lip sync on my Beam, when using the tv’s built in apps too.
I have activated Bypass and it’s better, but stil… it’s there.

Anybody experienced that and found a solution -other than buying a switch and a chromecast or other streaming device?

F

F1 Viking

Lyricist II

Got an Xbox One X, LG OLED C7 and just went all in on Sonos Arc, sub and play1 rears.

So disappointed to find the huge audio delay from my Xbox in Atmos mode... its terrible.

Try implementing the LG TV AV Sync adjustment feature, if your older model has this feature. See link…

https://www.lg.com/us/support/help-library/lg-tv-av-sync-adjustment-CT10000018-1387832191561

Thanks - yes already tried playing with that setting, made no noticeable difference. I think the main issue is the TV - I have ordered an HD Fury Arcana which will hopefully solve the issue.

Please keep us posted!

Also, just for information, what splitter or switch to you have to go with it?

Yep HD Fury Arcana fixes the issue, just received it today. I dont have a splitter or switch, only have Xbox into the Arcana….. Chromecast is plugged into tv. Audio working great on everything… xbox, tv apps, chromecast.

Annoyed I had to spend an extra $200usd to fix the issue, but glad its working.

D

DiGi91

Lyricist I

Just ordered a Beam and 2 one SLs, this will be my plunge into the Sonos ecosystem but I have read that Sony Bravia TVs seem to have some lip syncing issues. I have had similar issues with an HDMI ARC soundbar (TCL) that I just returned that was used with our 55” Sony X900E and this had lip syncing issues that I could not solve. I understand that it is the TVs fault in the way it processes the audio. To keep this short and sweet I will be using this with a 65” Sony X900H what is the best option to remedy this issue? Audio extractor, switch, etc? How does this affect controlling the volume on the beam as well?

Just looking to figure this all out before we move into our new home in November!

Beam should be here tomorrow.

Thanks,

C

Comodore

Contributor I

Playbar with lg c9. same issues. heavy sound delay when using external sources like ps4

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