Avid Contributor I

If you're experiencing audio delay issues, read this

551 replies
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I've been living with lip sync issues (audio behind the video) since I got my Playbar about a year ago but I finally decided to do something about it. After multiple conversations with Sonos support and the LG's support people (they kept blaming each other for the audio delay), I decided to email Sonos' CEO about the issue.

After a few hours, I got a reply back from him, CCing a team manager who was going to look into the issue. We scheduled a call and he had me send various diagnostics to him. He said that the engineering team was going to investigate and get back to me.

A week later, I got an update. He told that they are still working on the issue. He also said that only one other person had reported the same issue (I assume that means that only one other person with an LG TV). So, if you're having audio delay issues and you've tried all other troubleshooting, reach out to Sonos support and have them look into it. If it helps you might mention my reference number, which has already been escalated:

Keep in mind that my setup is pretty straight forward (LG C6 OLED TV connected directly to the Playbar via Optical, audio playing from the built-in apps) and every single thing LG and Sonos suggested, including going into the TV's service menu and changing things there.

I know there are multiple post on the topic so hopefully we can solve at least some of the issues causing audio delay.

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ploppa

Lyricist I

So I just spoke to the UK support. I was told that because sounds comes out then there is no issue. As I had checked the settings there was nothing else to do and everything was working as expected.

On that note does anyone know if any other OLED TVs exist that don’t have this issue. Are Sony TVs still having it or are they fixed now? I’m going to sell mine when I can find a working replacement and I’ll not be touching LG again.

Airgetlam

I’ve never had an issue with Vizio TVs.

Bruce

M

MSterling

Prodigy I

Audio Lag successfully conquered:

I now have the Cablebox to TV as HDMI for video. And discovered there is a Optical Output from the Cablebox which I used with Optical/HDMI adapter to run directly into the Beam. I'm going to get a 3-1 Optical adapter to ultimately connect all audio components including TV apps, BlueRay, and Cablebox.

https://jtechdigital.com/product/spdif-toslink-3x1/

Michael

B

Booner

Lyricist II

This seems to be the solution for me as well. I have the J-Tech 4K 60hz HDMI audio extractor (HDMI from cable box to J-Tech, HDMI out to Samsung q60 HDMI input 1, optical from J-Tech to Playbar). Solved the problem with audio sync but I can’t get Apple TV audio without switching the hdmi inputs to the j-tech.
Thanks

B

Booner

Lyricist II

At first thought I thought the 3x1 toslink from J-Tech that MSterling linked was the solution for me but this will only work if the source of the audio/video has an optical output, which my Apple TV 4K does not. The J-Tech 4K@60HZ HDMI Audio Extractor Converter SPDIF + 3.5MM Output solved my audio sync problem but with that installed between my cable box and the Samsung the only way to get audio from Apple TV to my Playbar is to switch out the HDMI in/outputs on the extractor. I’ve searched for an extractor with multi HDMI in/out ports and toslink but can’t find such a thing. Is there a solution for this I’m overlooking?

M

MSterling

Prodigy I

At first thought I thought the 3x1 toslink from J-Tech that MSterling linked was the solution for me but this will only work if the source of the audio/video has an optical output, which my Apple TV 4K does not. The J-Tech 4K@60HZ HDMI Audio Extractor Converter SPDIF + 3.5MM Output solved my audio sync problem but with that installed between my cable box and the Samsung the only way to get audio from Apple TV to my Playbar is to switch out the HDMI in/outputs on the extractor. I’ve searched for an extractor with multi HDMI in/out ports and toslink but can’t find such a thing. Is there a solution for this I’m overlooking?

Booner, Is this what you’re looking for? It would allow the HDMI from the Cable box and HDMI from AppleTV as inputs. HDMI out to video for TV. TOSlink output to Playbar. If Playbar needs HDMI, then you would use the Optical to HDMI adapter on the TOSlink.

https://jtechdigital.com/product/3x1-audio-extractor-4k/

This also may be a choice.

https://www.amazon.com/dp/B07P9P9NBN/ref=cm_sw_em_r_mt_dp_U_BvZ-DbGWGATAX

Michael

B

Booner

Lyricist II

At first thought I thought the 3x1 toslink from J-Tech that MSterling linked was the solution for me but this will only work if the source of the audio/video has an optical output, which my Apple TV 4K does not. The J-Tech 4K@60HZ HDMI Audio Extractor Converter SPDIF + 3.5MM Output solved my audio sync problem but with that installed between my cable box and the Samsung the only way to get audio from Apple TV to my Playbar is to switch out the HDMI in/outputs on the extractor. I’ve searched for an extractor with multi HDMI in/out ports and toslink but can’t find such a thing. Is there a solution for this I’m overlooking?

Booner, Is this what you’re looking for? It would allow the HDMI from the Cable box and HDMI from AppleTV as inputs. HDMI out to video for TV. TOSlink output to Playbar. If Playbar needs HDMI, then you would use the Optical to HDMI adapter on the TOSlink.

https://jtechdigital.com/product/3x1-audio-extractor-4k/

This also may be a choice.

https://www.amazon.com/dp/B07P9P9NBN/ref=cm_sw_em_r_mt_dp_U_BvZ-DbGWGATAX

Thanks, MSterling. After more thought I ordered the 3x1 toslink audio switch from J-Tech you recommended. I think it may work. Throughout this thread most say there is no sync issue with 4K ATV running through the TV and out to the Playbar via optical so I plan to try running HDMI from the cable box and from the ATV to the Samsung and then run optical audio cables from the cable box and the Samsung to the J-Tech audio switch and then out to the Playbar. If it works I’ll be able to return the J-Tech extractor.

B

Booner

Lyricist II

Happy to report the J-Tech 3x1 audio switch solved all my audio sync problems. I have my PlayBar and 4K ATV connected as shown below. Hope it’s helpful to anyone still having lingering issues.

Cable box → J-Tech audio switch via optical
Cable box → Samsung Q60 via HDMI
4K ATV → Samsung Q60 via HDMI
Samsung Q60 → J-Tech audio switch via optical
J-Tech audio switch → PlayBar via optical

P

Pauly P

Lyricist I

2019 Panasonic OLED owner here, same issues.

ARC was the main reason I chose the Beam, so pretty disappointed that the only way around this issue is using an optical splitter.

Using an amp with ARC or another brand of soundbar proves to have no issues, and yet with any source or input I’ve also got this audio delay behind the video.

M

MSterling

Prodigy I

Audio Lag successfully conquered:

I now have the Cablebox to TV as HDMI for video. And discovered there is a Optical Output from the Cablebox which I used with Optical/HDMI adapter to run directly into the Beam. I'm going to get a 3-1 Optical adapter to ultimately connect all audio components including TV apps, BlueRay, and Cablebox.

https://jtechdigital.com/product/spdif-toslink-3x1/

the J-Tech audio switch has resolved my issues with the audio lag.

Michael

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