Skip to main content
murrato13
Trending Lyricist I
Jul 29, 2017 7:53 AM UTC
Question

idle power mode not working as expected

Hi,

my energy meter is working properly and it shows 17W in "idle" ,even when all devices (TV, digital converter) are disconnected from power.
During TV signal it uses mostly 23W and it goes for idle for 17W, even after removing optical cable.
When i turn on the TV the power goes to 23W again.

So, why it is using 17W when only the playbar is connected to power? (no WLAN, app closed)
What can i do? as its not the expected official consumption?
https://sonos.custhelp.com/app/answers/detail/a_id/260/~/sonos-power-consumption-when-idle

Regards,
Murrato
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    12 replies

    Stuart_W
    Stuart_W
    World-Class Superstar
    Jul 29, 2017 11:27 AM UTC
    Have you tried, whilst measuring 17 Watts, switching off the power to the Player to see what happens?
    Translate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    murrato13Author
    Trending Lyricist I
    Jul 29, 2017 12:51 PM UTC
    sorry, what exactly do you mean with "switching off the power to the Player"
    which player?
    Translate
    Stuart_W
    Stuart_W
    World-Class Superstar
    Jul 29, 2017 12:57 PM UTC
    Pull the plug out of the wall or pull the plug out of the Player. Or turn the power switch on the wall socket to off.
    Translate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    murrato13Author
    Trending Lyricist I
    Jul 29, 2017 1:06 PM UTC
    power strip removed, consumption 0
    power removed from playbar, consumption 0
    Translate
    Stuart_W
    Stuart_W
    World-Class Superstar
    Jul 29, 2017 1:17 PM UTC
    It may be worth submitting a diagnostic and contacting Sonos. If there is a fault best catch it early
    Translate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    murrato13Author
    Trending Lyricist I
    Jul 29, 2017 1:25 PM UTC
    i already created question for support and send diagnostic now.
    so power consumption from your point of view is "faulty"?
    Translate
    Stuart_W
    Stuart_W
    World-Class Superstar
    Jul 29, 2017 1:29 PM UTC
    All I know is that it is higher than Sonos publish. Don't forget it takes some time (15 minutes at a guess) to switch to low power mode after operating.
    Translate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    murrato13Author
    Trending Lyricist I
    Jul 29, 2017 1:35 PM UTC
    due the 15 minutes and i was waiting hours, i figured out something seems to be wrong. even pause or powering off TV doesnt change anything.
    lets see what the support says....
    Translate
    Stuart_W
    Stuart_W
    World-Class Superstar
    Jul 29, 2017 1:45 PM UTC
    Report back here as it will be interesting
    Translate
    Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
    murrato13Author
    Trending Lyricist I
    Jul 31, 2017 2:54 PM UTC
    support says, my energy meter doesnt measure the reactive power only the active power.
    Translate
    Show more replies
    Terms & ConditionsAccessibility statement