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How to fix Apple 4K TV remote not controlling Sonos soundbar

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This issue has been driving me INSANE for weeks and finally I found the answer on YouTube:

Simply hold the input and volume down button on your Apple TV 4K remote for about 5 seconds and 🪄🧙‍♂️ …issue fixed!!!! Your Apple Remote will now control your Sonos sound bar volume again.

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Pinned Reply By Ken_Griffiths

Perhaps see this Sonos support link too:

https://support.sonos.com/s/article/3403

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C

Craig55555

Lyricist I

Awesome. Many thanks! That has been the most annoying thing. Apple you’re awesome but, come on. Sonos you’re awesome, but better integration with Apple would be nice.

G

GummGumm

Lyricist I

After months of trying to problem solve I finally found someone from Sonos customer support that was extremely helpful and solved the remote issue that happens when updating AppleTV OS 17 and higher.

Note: This is for those that are using the older optical connection and IR remote settings. When updating the Remotes and Devices > Control TVs and Receivers default settings change.

Below are the steps to getting your remote working again.

Apple TV 📺 Remote Fix
1. Go to Settings > Remotes and Devices > Control TVs and Receivers.

2. Set this to Off.

3. Next, go to Settings > Remotes and Devices > Volume Control.

4. Select TV via IR.

5. Select Learn New Device.

6. Follow the on-screen steps to program your Apple TV

7. Now you will need to teach the Apple TV remote to the home theater speaker:
a. Open the Sonos app for iOS or Android. From the Settings tab, tap System.

8. Select the home theater room and tap Remote Control Setup.

9. Follow the in-app steps using your Apple TV remote. You will be prompted to program the Volume and Mute buttons on the remote. Some Apple TV remote models do not have a mute button. If it doesn't, just wait a minute for this to timeout and continue. After completing these steps, this remote will be the only remote that controls your home theater speaker volume.

P

Peter_254

Prodigy II

Yes... 🤗

Can't thank you enough, was going crazy as I was convinced it once worked but couldn't get it to work and ended up choosing HDMI control on my Apple TV to be able to control the TV sound but not my playbar when I just listened to music..

THANKS 🙏🏻

B

Bauchrischd

Lyricist I

This issue has been driving me INSANE for weeks and finally I found the answer on YouTube:

Simply hold the input and volume down button on your Apple TV 4K remote for about 5 seconds and 🪄🧙‍♂️ …issue fixed!!!! Your Apple Remote will now control your Sonos sound bar volume again.

Awesome, thanks!

U

User206172_1

Contributor I

Yep, that works.

A

Almundo

Lyricist I

This works! Thank you OP I was really struggling with this.

C

Chuckanut

Lyricist I

Bingo—worked like a charm. Thank you!

D

danull

Enthusiast I

Just worked for me too.

G

Goosehead

Lyricist I

Thank you!!

it absolutely worked.:)

R

rizwan324

Lyricist I

To fix your Apple 4K TV remote not controlling the Sonos soundbar, ensure both devices are connected to the same network. Go to **Settings > Remotes and Devices > Volume Control** on your Apple TV and select **Learn New Device**. Follow the prompts to reprogram the remote to control the soundbar.

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