how do i get rid of not available message that pops up on my samsung when pressing the volume button

Hi Darin, Certain remotes will show a nag screen on the TV when adjusting the volume. Click here for more information on how to program your remote. Using a third-party remote such as Logitech Harmony will also remove the notification.

Setup: Sonos TV surround sound system (incl. playbar, sub + 2 Play: 3s). For context, they are paired with a Samsung 60" LED TV. The remote to control the system (including volume) is the AT&T U-verse cable remote.

Now the question: When I go to adjust the volume, the volume DOES go up and down as per the remote, however, the TV puts up an error message that says the volume is controlled by external speakers. Its just darn annoying to have to exit out of the message every time I move the volume. Suggestions? This reply was created from a merged topic originally titled Surround sound volume control with TV error message.

Hi. I may be missing something, but I can't see where this explains how to fix the problem on a Samsung TV and Samsung remote (I&E no AV receiver and not a multiple control). Thanks

This is how I have overcome the annoying message displayed on the Samsung TV when using a Sky remote with the Sonos Playbar.  Set the Sky remote to something other than a Samsung TV (I think I set mine to Sony).  Now set the playbar from the app to use the sky remote (it asks you to press volume up and down) the Sky remote will now operate the Sonos volume up and down but as it is set to a Sony TV the Samsung does not display the annoying message.

I'm going to try and open up the TV and disconnect the internal speaker wires, then switch the sound source back to "internal".  This will keep the "not available" message from popping up when I use the remote to control the sound bar

I'm going to try and open up the TV and disconnect the internal speaker wires, then switch the sound source back to "internal".  This will keep the "not available" message from popping up when I use the remote to control the sound bar
Perfect!   Took about 15min to remove the back of the TV and disconnect the internal speaker wires.  With the sound source at "internal", the "not available" message does not pop up when i use the volume controls for the sound bar.

Dear all I have goooood news for you After month of fight with Samsung development engineers they will finaly correct this insupportable message. Here is what's comming : - for the new H séries coming on 2014 the message will come only once and there will be an option ''never show again'' - for the 2013 F série there will be an update made in the next months to do as H séries I hope that H séries in USA will be as ours in France. Best regards to all

This reply was created from a merged topic originally titled Panasonic Viera TX-55AS650B speakers off message. Hi any ideas how i turn off the "speakers off message" on this model tv

Hello.  It seems that the latest replies and submitted questions to this topic are 5 months old, so I'm posting to let Sonos (and perhaps indirectly Samsung) know that this issue is still prevalent.  My Playbar is hooked up to my Samsung F5300 60" Plasma TV and works great; however the annoying "Your TV is set to use external speakers.  Adjust the volume on the connected speakers directly" message keeps popping up each time I use the Time Warner DVR remote OR the Samsung remote.  Some posted solutions have been to connect the IR extender (my TV model doesn't have that option) or physically disconnect the internal speakers (too extreme for me).  Sonos: Is there a work around for this yet?  Or is this a Samsung issue and should be posted directly to them?  Thanks!

I figured it out!!!! Ok Go to your tv I have direct Go to setting-remote control - then set you tv to a random brand not sonos Once you have followed that step then click on volume lock and lock the tv volume Now go back to the sonos app and go to your tv room setting and click the remote control set up And follow the steps it should tell you to hit multiple buttons not just the + volume button I also created a volume ock on av1 with a random brand as well so if the above doesn't work maybe do both