Contributor I

Answered

Harmony Ultimate Remote stopped controlling volume on my soundbar

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Hi Support community, my Harmony Ultimate Remote stopped controlling volume on my SONOS soundbar within the last month. Environmentally nothing has changed. Same wi-fi, same tv same tv service, etc. I have disconnected the Harmony hub and reset it, I have done the same for the remote, nothing. I even have one of the Harmony sensors right underneath the soundbar IR (not sure if it is necessary or not but I found it working best this way since I don't always have the remote facing the IR - may be in a different room). Remote controls the TV and the DirecTv box with no problem. What to do?

Volume

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Keith NAnswer

Sonos Staff

Hello everyone. Thanks for posting about this and keeping the conversation going. At the moment, Logitech is currently aware of a problem where Harmony remotes were sending the wrong commands to Sonos devices. They are investigating the cause and a solution. I will keep this up to date with developments as they arise.

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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Kkdenton

Lyricist I

If you're only interested in using Harmony remote to control the volume of your Sonos playbar for watching TV, there is a convoluted but more elegantly operating solution. Rather than program Harmony to control Sonos directly, program it to control a proxy. I added an AV Receiver (Sony, STRDH550) to Harmony. I then went into the Sonos app (Settings/Room Settings/"Room with Playbar"/TV Setup and Control/Remote control setup) and told it I wanted to use an AV receiver remote to control Sonos volume. The Sonos app asks you to hit the volume up, down and mute buttons a few times. Voila, now your Harmony remote controls the Sonos volume. You'll have to edit the Harmony activities that used to use Sonos device for volume to now use the AV receiver. To be perfectly clear, I don't actually have an audio receiver. It's just a fictional proxy. The biggest advantage to this is that now signals are sent to the Sonos by infrared rather than through the internet. Its a much more elegant solution as long as your harmony hub has line of site to your Sonos playbar. One advantage is that the volume up function now unmutes like every other remote, instead of having to hit the mute button again. Also, the light on the playbar blinks when you are adjusting audio, so you know you're getting through.

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reinier666

Trending Lyricist I

As from 10 minutes ago, my hub rebooted and volume works now again.
Must have been some api update pushed or something.

Volume works again , yeah!!!!

toddgarvin

Lyricist III

This isn’t a solution but rather an observation. I opened the Sonos app on my phone and watched to see how the volume was being adjusted. It does work, however it only seems to send a signal once a second. If I press and hold it only sends one volume command. If I press quickly, it only sends about once every ten clicks. If I press once a second it works, but with a delay. Hope that helps someone at Logitech resolve this. Not looking forward to redoing my whole setup from scratch. 😞

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monoverb

Contributor I

Tried the full wipe as well as rebooting the hub and Sonos, and even re-installed Sonos from scratch..nothing seems to help. I guess I'll have to wait for a Harmony update to hit my hub. Incidentally, the volume does work, only very slowly and in incremental stages - the remote seems to send a +1 volume blip every 4/5 seconds or so. Truly maddening.. i've spend the last 3 hours trying to make it work..not the idea Sunday morning by any stretch. Luckily this is not GP race weekend.

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reinier666

Trending Lyricist I

volume back to almost un-usible again.
It worked pretty good (not perfect, but usable) this morning.

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reinier666

Trending Lyricist I

I found out that when i reboot my hub, it works very good again. For a while..........

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wellsorchard58

Lyricist I

Also having the same issue. Login in with app and there was an update however still doesn’t work

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Roy G.

Lyricist I

And same here, using Harmony Elite with hub. Tried the full wipe as well as rebooting the hub and Sonos, re-installed Sonos from scratch. Nothing seems to help. Last updates installed. When the volume worked, it was only very slowly and in incremental stages. Seems the remote sends a +1 volume blip every 4/5 seconds. Can control the volume using the Sonos app, but prefer it to work on my Logitech device.

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wellsorchard58

Lyricist I

So I updated my firmware on sound bar and now it works again.

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Rjsarich1

Lyricist I

volume back to almost un-usible again.
It worked pretty good (not perfect, but usable) this morning.

yeah the volume works perfectly for a little bit but then it always seems to fail back to what #monoverb said....

Tried the full wipe as well as rebooting the hub and Sonos, and even re-installed Sonos from scratch..nothing seems to help. I guess I'll have to wait for a Harmony update to hit my hub. Incidentally, the volume does work, only very slowly and in incremental stages - the remote seems to send a +1 volume blip every 4/5 seconds or so. Truly maddening.. i've spend the last 3 hours trying to make it work..not the idea Sunday morning by any stretch. Luckily this is not GP race weekend.

At least I know i'm not the only one. Just hoping they fix is soon. In the meantime, i just keep the sonos app open on my phone and when I need to adjust the volume, just use your volume keys on your phone to adjust. I know its still lame, but its a band-aid in the meantime.

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