Contributor I

Answered

Harmony Ultimate Remote stopped controlling volume on my soundbar

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Hi Support community, my Harmony Ultimate Remote stopped controlling volume on my SONOS soundbar within the last month. Environmentally nothing has changed. Same wi-fi, same tv same tv service, etc. I have disconnected the Harmony hub and reset it, I have done the same for the remote, nothing. I even have one of the Harmony sensors right underneath the soundbar IR (not sure if it is necessary or not but I found it working best this way since I don't always have the remote facing the IR - may be in a different room). Remote controls the TV and the DirecTv box with no problem. What to do?

Volume

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Keith NAnswer

Sonos Staff

Hello everyone. Thanks for posting about this and keeping the conversation going. At the moment, Logitech is currently aware of a problem where Harmony remotes were sending the wrong commands to Sonos devices. They are investigating the cause and a solution. I will keep this up to date with developments as they arise.

Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Show previous replies

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Rob_32

Lyricist III

New message today in Logitech website:

We are closer to a resolution, stay tuned for more information.

D

drewtabs

Lyricist II

Having same issue since last sonos update.

B

binaryred

Lyricist I

Yep, I'm having the same issue as well. Started a couple weeks ago like most. All the same attempts are only temporary. Hopefully a fix comes soon!

G

Gmctavish

Lyricist I

Frustrating.... My volume is also not working. I have done two complete system reinstallations.

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reinier666

Trending Lyricist I

https://community.logitech.com/s/question/0D55A00007Vv0XE/harmony-hubbased-remotes-service-interruption-and-lag?s1oid=00Di0000000j2Ck&OpenCommentForEdit=1&s1nid=0DB31000000Go9U&emkind=chatterCommentNotification&s1uid=00531000006szSd&emtm=1525585721788&fromEmail=1&s1ext=0

Still a hot topic on the logitech forum

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vicpamr

Lyricist I

Hi, I have a Harmony 650, Playbase and Play 1's. Trying unsuccessfully to get volume and channel controls on my Harmony remote, which I had before I updated my PVR/DVR. System opens and closes fine with the remote, so signals are getting there it would seem? Sorry if this is a silly question, I am a bit of a tech newbie, so be kind. 🙂 It seems this new software for the Harmony with the fix is not for the 650?

Airgetlam

I’d certainly try updating the firmware on the Harmony remote, if that’s possible.

Bruce

Ken_Griffiths

Hi, I have a Harmony 650, Playbase and Play 1's. Trying unsuccessfully to get volume and channel controls on my Harmony remote, which I had before I updated my PVR/DVR. System opens and closes fine with the remote, so signals are getting there it would seem? Sorry if this is a silly question, I am a bit of a tech newbie, so be kind. 🙂 It seems this new software for the Harmony with the fix is not for the 650?

Looking at the Harmony App, there are three separate screens for the Sonos speakers... you perhaps need to move along to the next screens on your remote to see the controls you are looking for. I don’t have the 650 remote, but presume it’s something to do with the buttons below the screen area that changes the view to the next display screen. See the attached screenshots from the Harmony App.

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steveridesli

Lyricist I

Fixed this issue from the ipad app after trying everything, it was one last resort before deleting and readding. Add/edit devices-devices-sonos-refresh fixed it

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