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mikee_927
Contributor I
July 1, 2021
Answered

DOLBY Atmos vs DolbyDigital Plus 5.1 - Netflix

Hello,

I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.

I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos.

 

What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.

 

 

 

 

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Ken_Griffiths
Ken_GriffithsAnswer
July 1, 2021

It should show the wording ‘Atmos’ with the DD logo in the Netflix App by the Movie title anyway - the "6 Underground’ movie is one such example, see screenshot from my LG C9 TV Netflix App.

If it does not show that information, then the App/Subscription is the area to perhaps focus on.

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mikee_927Author
Contributor I
July 1, 2021

Unfortunately I don’t subscribe them. Only netflix.

GuitarSuperstar
Lead Maestro
July 1, 2021

The only other things I can think to try is using the Auto setting rather than Dolby Digital Plus with the Pass Through setting. Also make sure the TV’s firmware is up to date and try unplugging the TV and Arc from power for a couple of minutes.

"Receive with simplicity everything that happens to you." - Rashi
mikee_927Author
Contributor I
July 1, 2021

Anyway I will try to find some atmos file to confirm whether or not it’s netflix issue or general TV settings.

GuitarSuperstar
Lead Maestro
July 1, 2021

Try testing this Atmos test tones file:

https://amp.reddit.com/r/sonos/comments/hc21uu/dolby_atmos_512_test_video_file_download_link/

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths
Ken_GriffithsAnswer
July 1, 2021

It should show the wording ‘Atmos’ with the DD logo in the Netflix App by the Movie title anyway - the "6 Underground’ movie is one such example, see screenshot from my LG C9 TV Netflix App.

If it does not show that information, then the App/Subscription is the area to perhaps focus on.

    mikee_927Author
    Contributor I
    July 1, 2021

    Oh I am fool…. I was sure I have Premium subscription..rather than I have Standard one.

    Once I upgrade it I will drop a message if it helped.

    Thanks for tip anyway!

      mikee_927Author
      Contributor I
      July 1, 2021

      After plan upgrade ATMOS is working :) 

        LGB65
        Avid Contributor I
        July 20, 2021

        Hello,

        I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.

        I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos.

         

        What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.

         

         

         

         

        Hi mikee

        i had the same problem than you

        you have to go to connectivity and there link your arc sonos to the LG

         

         

        lgb
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