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mikee_927
Contributor I
July 1, 2021
Answered

DOLBY Atmos vs DolbyDigital Plus 5.1 - Netflix

Hello,

I’ve recently received my Arc bar. However I am struggling to use Dolby Atmos. I have got LG BX 65 OLED and my arc is connected via eARC HDMI. In addition I use Netflix premium subscription.

I was playing with all possible TV options but it always shows Dolby Digital Plus 5.1, never Dolby Atmos.

 

What am I doing wrong? How can i enable dolby atmos to see that in my Sonos App.

 

 

 

 

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Ken_Griffiths
Ken_GriffithsAnswer
July 1, 2021

It should show the wording ‘Atmos’ with the DD logo in the Netflix App by the Movie title anyway - the "6 Underground’ movie is one such example, see screenshot from my LG C9 TV Netflix App.

If it does not show that information, then the App/Subscription is the area to perhaps focus on.

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18 replies

GuitarSuperstar
Lead Maestro
July 1, 2021

Are you watching Netflix in English or another language? What are your TV’s audio settings set to? On your Netflix account, be sure to have the Streaming Quality setting set to High or Auto.

"Receive with simplicity everything that happens to you." - Rashi
    mikee_927Author
    Contributor I
    July 1, 2021

    Thanks for your quick reply.

     

    Yes I do watch netflix with original english audio (5.1) option

     

    My current TV sound options:

    DTV Audio Setting - Dolby Digital Plus / Auto → this does not make any effect tho

    Digital Sound Out - Pass Through / Auto → same effect

    eArc - ON → when it’s off it doesn’t change anything too

    mikee_927Author
    Contributor I
    July 1, 2021

    I was able to boost quality from PCE to Dolby Digital Plus changing Digital Sound Out from PCE to Pass Through but I have no idea what else can I do to enable Atmos.

    GuitarSuperstar
    Lead Maestro
    July 1, 2021

    Keep your audio settings set to Dolby Digital Plus and Pass Through.

    Did you check your Netflix account to be sure the Streaming Quality setting is set to High or Auto?

    "Receive with simplicity everything that happens to you." - Rashi
      mikee_927Author
      Contributor I
      July 1, 2021

      Yes I changed from AUTO to HIGH. No effect. 

      GuitarSuperstar
      Lead Maestro
      July 1, 2021

      What specific content are you testing on Netflix?

      "Receive with simplicity everything that happens to you." - Rashi
      mikee_927Author
      Contributor I
      July 1, 2021

      I found some list but none of them worked in Atmos like:

      Thunder Force or The Witcher 

       

      Both are claimed to support atmos.

      Ken_Griffiths
      Ken_Griffiths
      July 1, 2021

      Perhaps check the LG TV is running on the latest firmware, which I think should be v03.23.05 and maybe try uninstalling the Netflix App and reinstalling from the LG App Store.

      mikee_927Author
      Contributor I
      July 1, 2021

      Let me point that I haven’t tried any other source of atmos than Netflix. Maybe it’s not Netflix app issue. What else could I check online on TV?

      GuitarSuperstar
      Lead Maestro
      July 1, 2021

      If you have a Disney+, Prime Video, or VUDU subscription/account, you should be able to test Atmos content on those apps. Test any of the Avengers or Star Wars films on Disney+ and the Jack Ryan series on Prime Video.

      "Receive with simplicity everything that happens to you." - Rashi
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