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jannabana69
Prominent Collaborator I
January 10, 2018

Can people stop complaining about DTS?

Not sure where to post but I need to chime in. I love this forum, but a question for all the complainers of DTS not being supported. Did you actually research before you purchased this very expensive equipment? I have read so many people whining “I’m going to return my Sonos” or I’m selling my gear” or “wahhhhhh I’m not buying Sonos unless they give me DTS”. I spent hours researching before I even went to the store to give it a listen. It very clear and in no way hidden that this equipment is geared towards streaming media and music. It clearly states that DTS is not supported. To be honest, I didn’t even know people still watch DVDs! Wait....are VCRs still around too?? People think that Sonos is not listening. I believe they are listening and their answer is NO. They have a very specific brand with one goal in mind. Add music easily throughout your whole home. I think the 5.1 is a bonus but it’s not their claim to fame. I have the 5.1 set up and a couple Play 5s and could not be happier with them. Movies AND Music sound great.
Please stop complaining. If the equipment is not exactly what you want, don’t buy it and please don’t whine that you would buy it “if”. Should I call Apple and tell them I’ll buy thousands of dollars of their brand if they “would simply integrate windows 10” to their interface? Ok, enough venting for 1 day. Phew, that felt good! Bring on the hateful comments, I can handle it.
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174 replies

ratty
March 20, 2018
where on the Sonos consumer website it’s made plain they do not support BluRay (DTS) audio out of the box
https://www.sonos.com/shop/playbar.html#specs
Optical input to connect to your TV. Allows PLAYBAR to work with DOLBY DIGITAL and stereo.


And no, there isn't a list of all the things the product does not do. It could be interminable.
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Paulw123
Virtuoso
March 20, 2018
So why can't this statement be printed on a sticker on the playbase/Playbar box?

PLAYBAR and PLAYBASE Requirements

The PLAYBAR and PLAYBASE are compatible with any television that has an optical digital audio output. The PLAYBAR and PLAYBASE are compatible with a Dolby Digital 5.1 or Stereo PCM signal passed via optical output. The PLAYBAR and PLAYBASE do not support the DTS format.


It is in system requirements on sonos website:-
https://sonos.custhelp.com/app/answers/detail/a_id/127
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Lyricist III
March 20, 2018
where on the Sonos consumer website it’s made plain they do not support BluRay (DTS) audio out of the box
https://www.sonos.com/shop/playbar.html#specs
Optical input to connect to your TV. Allows PLAYBAR to work with DOLBY DIGITAL and stereo.


And no, there isn't a list of all the things the product does not do. It could be interminable.


“All the things...”? Playing audio that’s based on an industry standard is assuming too much? I’m not asking the stupid thing to make coffee. I’m asking to stick a disc in a Blu-ray player and have the sound come out of the audio system that touts itself to be a home theater audio system. You people are hilarious. You all must work for Sonos. Lol;)
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ratty
March 20, 2018
Maybe it's just me, but when I'm looking for a product which has feature X I'll scan the specs to explicitly look for X. Strange, I know.
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Paulw123
Virtuoso
March 20, 2018
Well most people wouldn't have a clue what to look for, know what DTS, DTSx, true dolby etc etc etc is.
So a sticker wouldn't help them.
Still sonos thinks the problem is strong enough to state it in requirements. They don't mention DD5.1+ or any others...

But buyers would expect any soundbar to plug into a Blu-ray/4K player and work.
I guess it's buyer beware, and then take it back to store for something else when/if you find out, within returns timeline....maybe sonos have calculated that store returns and then stock of 2nds is minimal.....
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Lyricist III
March 20, 2018
So why can't this statement be printed on a sticker on the playbase/Playbar box?

PLAYBAR and PLAYBASE Requirements

The PLAYBAR and PLAYBASE are compatible with any television that has an optical digital audio output. The PLAYBAR and PLAYBASE are compatible with a Dolby Digital 5.1 or Stereo PCM signal passed via optical output. The PLAYBAR and PLAYBASE do not support the DTS format.


It is in system requirements on sonos website:-
https://sonos.custhelp.com/app/answers/detail/a_id/127

A voice of reason! Thank you, that would be one step, more a legality though than helping consumers, who don’t know what they don’t know (most people don’t know DTS and the implications of incompatibility). Most people owning BluRay discs and buying Sonos would simply expect it to be compatible without understanding the technical jargon. In a perfect world Sonos would go ahead and add support for the DTS codec via a software update. Though I’m guessing that would require a hardware (DSP chipset) change and perhaps that’s the hurdle? Or is it a licensing thing that Sonos refuses to pay to leverage that codec? Who knows. I’m just going to say in all my years of purchasing electronics this was the rudest awakening to “buyers beware” than perhaps the release of Windows Vista.
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Airgetlam
March 20, 2018
It isn’t just you, I do the same research before spending my hard earned dollars.
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Bruce
Lyricist III
March 20, 2018
Well most people wouldn't have a clue what to look for, know what DTS, DTSx, true dolby etc etc etc is.
So a sticker wouldn't help them.
Still sonos thinks the problem is strong enough to state it in requirements. They don't mention DD5.1+ or any others...

But buyers would expect any soundbar to plug into a Blu-ray/4K player and work.
I guess it's buyer beware, and then take it back to store for something else when/if you find out, within returns timeline....maybe sonos have calculated that store returns and then stock of 2nds is minimal.....

Amen!! Another rational person who lives in the “real” world. 😃
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Lyricist III
March 20, 2018
It isn’t just you, I do the same research before spending my hard earned dollars.
So when you research a brand new car, you specifically make sure that it has a left-hand turning signal or don’t you just assume a brand new car does those basic things?
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Airgetlam
March 20, 2018
No, I don’t make any assumptions like that. I have zero faith in sales rhetoric, or manufacturing “norms”. Perhaps as I’ve lived in so many different places that have differing standards? I just never like to “assume”,
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Bruce