Prominent Collaborator I

Can people stop complaining about DTS?

174 replies
34851 views

Not sure where to post but I need to chime in. I love this forum, but a question for all the complainers of DTS not being supported. Did you actually research before you purchased this very expensive equipment? I have read so many people whining “I’m going to return my Sonos” or I’m selling my gear” or “wahhhhhh I’m not buying Sonos unless they give me DTS”. I spent hours researching before I even went to the store to give it a listen. It very clear and in no way hidden that this equipment is geared towards streaming media and music. It clearly states that DTS is not supported. To be honest, I didn’t even know people still watch DVDs! Wait....are VCRs still around too?? People think that Sonos is not listening. I believe they are listening and their answer is NO. They have a very specific brand with one goal in mind. Add music easily throughout your whole home. I think the 5.1 is a bonus but it’s not their claim to fame. I have the 5.1 set up and a couple Play 5s and could not be happier with them. Movies AND Music sound great.
Please stop complaining. If the equipment is not exactly what you want, don’t buy it and please don’t whine that you would buy it “if”. Should I call Apple and tell them I’ll buy thousands of dollars of their brand if they “would simply integrate windows 10” to their interface? Ok, enough venting for 1 day. Phew, that felt good! Bring on the hateful comments, I can handle it.

DTS

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jgatie

Rendering someone's entire BluRay collection useless is borderline class action lawsuit for an audio system that is sold as a home audio entertainment system. Picture the scene: everyone sits down to watch a BluRay and there's no audio once the movie starts. Wow...what a great sound system. (And for some reason my Sony BluRay player is not successfully converting the DTS to PCM so I'm truly stuck.)

So you bought a sound bar that could not play your Blu-Ray disks and you blame the company that made it for "rendering your entire Blu-Ray collection useless"? I'm going to need the pictures of the Sonos executive holding the gun to your head when you purchased the item and/or tried to return it after learning of this weakness.

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amazd

Lyricist III

LoL...are you a Sonos stockholder or employee? Either way why would you not advocate for Sonos to support widely adopted standards? I’m told that Sonos did not properly educate the sales staff that sold me the system back in 2015. Has that changed? A major audio system manufacturer not supporting the audio standard of BluRay movies is a big risk.
Meanwhile, can you show me where on the Sonos home theatre website it tells me about not supporting BluRay DTS audio?
https://www.sonos.com/en-us/products/wireless-home-theater
All I see is a sentence about enjoying “every movie...”

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amazd

Lyricist III

[quote=jgatie]Can you show me where on the Sonos home theatre website it tells me about not supporting BluRay DTS audio?
https://www.sonos.com/en-us/products/wireless-home-theater
All I see is a sentence about enjoying “every movie...”Rendering someone's entire BluRay collection useless is borderline class action lawsuit for an audio system that is sold as a home audio entertainment system. Picture the scene: everyone sits down to watch a BluRay and there's no audio once the movie starts. Wow...what a great sound system. (And for some reason my Sony BluRay player is not successfully converting the DTS to PCM so I'm truly stuck.)

A

amazd

Lyricist III

...

T

TJRL

Renowned Enthusiast II

Not sure where to post but I need to chime in. I love this forum, but a question for all the complainers of DTS not being supported. Did you actually research before you purchased this very expensive equipment? I have read so many people whining “I’m going to return my Sonos” or I’m selling my gear” or “wahhhhhh I’m not buying Sonos unless they give me DTS”. I spent hours researching before I even went to the store to give it a listen. It very clear and in no way hidden that this equipment is geared towards streaming media and music. It clearly states that DTS is not supported. To be honest, I didn’t even know people still watch DVDs! Wait....are VCRs still around too?? People think that Sonos is not listening. I believe they are listening and their answer is NO. They have a very specific brand with one goal in mind. Add music easily throughout your whole home. I think the 5.1 is a bonus but it’s not their claim to fame. I have the 5.1 set up and a couple Play 5s and could not be happier with them. Movies AND Music sound great.
Please stop complaining. If the equipment is not exactly what you want, don’t buy it and please don’t whine that you would buy it “if”. Should I call Apple and tell them I’ll buy thousands of dollars of their brand if they “would simply integrate windows 10” to their interface? Ok, enough venting for 1 day. Phew, that felt good! Bring on the hateful comments, I can handle it.

Oh good grief, really? :P

We got our PlayBar, Sub and 2x Play 1s years ago (about 6 months after the PlayBar came out from memory) and love the sound they give us. But Sonos clearly dropped the ball not having DTS support and perhaps for not having HDMI input.

Yes, we were well aware of the lack of DTS support when we made our informed decision to purchase. But why should we not wish for DTS support and ask Sonos to consider DTS support in the next OS update or hardware release?

If you did not realise the people still use DVDs you really are out of touch!! ;)

Please stop flaming people for giving feedback to Sonos !

7x CR100, 2x CR200, 5x SP100, 1x ZP80, 7x ZP100, 1x iPod Dock, 1x Boost, 4x Play 1, 3x Play 3, 2x Play 5, 1x PlayBar & 1x Sub.

jgatie

LoL...are you a Sonos stockholder or employee? Either way why would you not advocate for Sonos to support widely adopted standards? I’m told that Sonos did not properly educate the sales staff that sold me the system back in 2015. Has that changed? A major audio system manufacturer not supporting the audio standard of BluRay movies is a big risk.
Meanwhile, can you show me where on the Sonos home theatre website it tells me about not supporting BluRay DTS audio?
https://www.sonos.com/en-us/products/wireless-home-theater
All I see is a sentence about enjoying “every movie...”

I have repeatedly stated the Playbar is not fit for purpose for a true home theater, starting from the day it was released. That doesn't mean a thing when someone refuses to take responsibility for their own purchases. I knew Playbar was not for me, so I don't have one in my home theater, I have an actual home theater system. Far more effective for getting what I want than to complain in a forum about a system that doesn't have what I want.

airforceteacher

Headliner I

I'd like to see Sonos support DTS not because I need it (lost my blu ray player in a move and have been all streaming since) but because I think they should stay competitive. If they're competitive, they can keep making money to spend on developing new products for the rest of the line.

A

amazd

Lyricist III

LoL...are you a Sonos stockholder or employee? Either way why would you not advocate for Sonos to support widely adopted standards? I’m told that Sonos did not properly educate the sales staff that sold me the system back in 2015. Has that changed? A major audio system manufacturer not supporting the audio standard of BluRay movies is a big risk.
Meanwhile, can you show me where on the Sonos home theatre website it tells me about not supporting BluRay DTS audio?
https://www.sonos.com/en-us/products/wireless-home-theater
All I see is a sentence about enjoying “every movie...”

I have repeatedly stated the Playbar is not fit for purpose for a true home theater, starting from the day it was released. That doesn't mean a thing when someone refuses to take responsibility for their own purchases. I knew Playbar was not for me, so I don't have one in my home theater, I have an actual home theater system. Far more effective for getting what I want than to complain in a forum about a system that doesn't have what I want.

Well I wish you wrote for the Sonos website, which misleadingly advertises:
"Home theater for music lovers.
Epic sound for all your movies, games and TV shows."

How bout that statement "all your movies." Watch, they'll be changing that false advertising soon.

jgatie

Well I wish you wrote for the Sonos website, which misleadingly advertises:
"Home theater for music lovers.
Epic sound for all your movies, games and TV shows."

How bout that statement "all your movies." Watch, they'll be changing that false advertising soon.

Anybody who takes marketing at face value is a fool, unless you think sugar coated Frosted Flakes are really part of a "G-r-e-e-e-a-a-a-t breakfast"?

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amazd

Lyricist III

Well I wish you wrote for the Sonos website, which misleadingly advertises:
"Home theater for music lovers.
Epic sound for all your movies, games and TV shows."

How bout that statement "all your movies." Watch, they'll be changing that false advertising soon.

Anybody who takes marketing at face value is a fool, unless you think sugar coated Frosted Flakes are really part of a "G-r-e-e-e-a-a-a-t breakfast"?

LOL...great example... and what if after buying frosted flakes (on face value) you brought them home only to discover they’re incompatible with milk? ? Please show us, oh great consumer who condescends upon us average shoppers, where on the Sonos consumer website it’s made plain they do not support BluRay (DTS) audio out of the box, forums excluded, as the vast majority of people only go to forums after the fact.

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