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Luis G
Contributor I
June 17, 2020

Buzzing sound Beam

  • June 17, 2020
  • 66 replies
  • 15132 views

After updating to S2, my Beam started making a buzzing sound when playing from the tv.

If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam  
the buzzing only comes from the beam and not from the surrounds  

im using the included original cable 

when playing music from Spotify it plays normally. 
 

any idea what might be causing this?

 

thanks,


 

 

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    66 replies

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    Mark P
    Mark P
    Retired Sonos Staff
    December 6, 2020

    Hi @Kitek84.

    Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

    Try to power cycle the beam, unplug and plug in the hdmi cable from your TV?

    If it's still buzzing try to factory data reset the beam to reset it completely.

    Let us know if it works. If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    GM-S
    Contributor I
    December 7, 2020

    Same problem here too, started a few months ago, happens about once a week. Power cycling the beam gets rid of the problem until next time.

    With the amount of people having the same problem this seems to be a design/manufacturing problem.

    Was thinking about getting a third beam, but will hold off.

    Wisey81
    Lyricist II
    December 26, 2020

    Yep, this issue is also happening to me. Doesn't happen When watching Netflix/blu-rays bit does when watching other streaming services (4 on demand) 

     

    Come on Sonos, please sort this out. Your clever software devs must be working on a fix for this issue.

    I should of stayed with a traditional 5.1 setup and separate amp, would never of had this problem then.

      AWBrooks
      Lyricist I
      December 26, 2020

      First time noticing it with Samsung tv. Has been working fine for a year. This evening the tv has been on for 4 hours on Netflix.

      The buzzing started when I used the YouTube cast from my iPhone to the tv that I noticed the buzz. Then on normal tv it continued even after tv shutdown and restart. 
       

      the solution for me was to open Netflix, the buzzing stopped immediately, I closed Netflix and regular tv had no buzzing either. Navigating back to YouTube all fine. Started using cast and all good.

      I imagine something got stuck closing on the tv communicating with Sonos  and caused the buzzing.

        Mark P
        Mark P
        Retired Sonos Staff
        December 26, 2020

        Hi @Wisey81.

        Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

        Have you already tried doing factory data reset in your soundbar?

        If you need help with any other information, please be sure to let us know.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Wisey81
        Lyricist II
        January 12, 2021

        Hi MarkP, thanks for your reply, sorry for the late response on my behalf.

        Alas, factory resetting the Beam did not work.

        Do you have any other suggestions at all ? 
         

        thank you in advance.

        Zilkan
        Lyricist I
        January 17, 2021

        @Mark P

        I did Sonos update two days ago and buzzing on the Beam started. Connected to Samsung TV. Reboot/Reset of speaker fixes issue only temporary and buzzing reappears. Is there a way to roll back the update? Also, please inform management that people are having issue with this update.

        Wisey81
        Lyricist II
        January 17, 2021

        I’m going to give sonos support a shot (I did try the other day, but the live chat session didn’t work) 

        If I still continue to experience the issue, I’m going to take my sonos kit back to where I purchased it from, it’s faulty as far as I’m concerned.

        I will purchase a “traditional“ 5.1 setup, and just hook up an Echo Dot to it.  

        This is supposed to be a premium product, I can’t stress my dissatisfaction more strongly.

        Poor show Sonos. Poor show.  

        Mark P
        Mark P
        Retired Sonos Staff
        January 17, 2021

        Hi @Wisey81.

        Welcome, thank you for reaching back to Sonos Community.

        We don't have any option to rollback the software update,

        If you have another HDMI cable please try it and let us know if it works.

        If you need help with any other information, please be sure to let us know.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Mark P
        Mark P
        Retired Sonos Staff
        January 17, 2021

        Hi @Wisey81.

        Welcome, thank you for reaching back to Sonos Community.

        I understand you’re really disappointed with the current situation you have with your Sonos product.

        I would like to recommend calling our customer phone support on this so you can be assisted with more,

        thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. 

        If you need help with any other information, please be sure to let us know.

        Help others find useful content by clicking the like button and selecting the best answer to your question
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