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Luis G
Contributor I
June 17, 2020

Buzzing sound Beam

  • June 17, 2020
  • 66 replies
  • 15132 views

After updating to S2, my Beam started making a buzzing sound when playing from the tv.

If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam  
the buzzing only comes from the beam and not from the surrounds  

im using the included original cable 

when playing music from Spotify it plays normally. 
 

any idea what might be causing this?

 

thanks,


 

 

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    66 replies

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    Mark P
    Mark P
    Retired Sonos Staff
    October 15, 2020

    Hi @beaker1977.

    Welcome, thank you for reaching back to Sonos Community.

    Glad we can help.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    beaker1977
    Lyricist II
    October 23, 2020

    Up to now the fix above (enabling wifi on the beam) appeared to have worked but unfortunately a week later the buzzing started back again.
     

    I was using my Samsung TV’s YouTube app at the time. A power cycle resolved the problem but I don’t think this issue is completely resolved just yet.
     

    My TV is a Samsung UE49MU7000. (Diagnostic - 760168829)

    Mark P
    Mark P
    Retired Sonos Staff
    October 23, 2020

    Hi @beaker1977.

    Welcome, thank you for reaching back to Sonos Community.

    Upon checking on the second diagnostic you submitted theirs no issue showing, so my guess is there might be a defect in the soundbar.

    Since this is a recurring issue, I would like to recommend calling our customer phone support on this so you can be assisted with more.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    shanne69
    Lyricist I
    October 24, 2020

    I just ran into this same issue. However I didn’t try Spotify, all my media apps would buzz once the audio signal was being received from the tv to the Beam through via HDMI ARC. I didn’t try Spotify, but ended unplugging/plugging my Beam and that seems to solve it for now.

      camillo777
      Headliner I
      November 6, 2020

      I had this problem as well on dolby digital audio with tv.

      It seems that a beam reboot solved it.

      Let's see.

        Jeremy75
        Lyricist II
        November 9, 2020

        I have the same issue. Did a factory reset and it worked only for 2 days and the humming noise is back. Called customer service and they ask me to try another hdmi cable/optical connector /another TV. All led to the same situation,buzzing noise returns after 1 or 2 days. 

        Totally frustrating. 

        Les d
        Lyricist I
        November 15, 2020

        Turned of TV auto play in Sonos app . This stopped the buzzing

          pioroman
          Lyricist I
          November 26, 2020

          I have the same issue… noticed this a few times buzzing in one of the slides of the BEAM… only solution was to power cycle the sonos but it comes back… I have a samsung TV 43UE7125 connected via HDMI ARC, I have 2 Sonos One and all Sonos are the lan with no wifi…

           

          so what is the solution to this ?

          Kitek84
          Lyricist I
          December 5, 2020

          Same Issue here. It's very annoying!

          Buzzing sound when playing TV, or gaming console in HDMI. Everything seems ok when playing Netflix. TV Samsung QE55Q6FN

          Sonos beam + sub

          Diagnostic number 152400621

          Mark P
          Mark P
          Retired Sonos Staff
          December 6, 2020

          Hi @Jeremy75 and @pioroman.

          Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

          Since the issue still continues and you've done everything, You need to contact again the phone support agents for them to see if this can be replaced or not?

          If you need help with any other information, please be sure to let us know.

          Help others find useful content by clicking the like button and selecting the best answer to your question
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