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Luis G
Contributor I
June 17, 2020

Buzzing sound Beam

  • June 17, 2020
  • 66 replies
  • 15132 views

After updating to S2, my Beam started making a buzzing sound when playing from the tv.

If I disconnect the cable from the tv hdmi ARC port , the sound keeps buzzing and only Stops. when I disconnect the cable from the beam  
the buzzing only comes from the beam and not from the surrounds  

im using the included original cable 

when playing music from Spotify it plays normally. 
 

any idea what might be causing this?

 

thanks,


 

 

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    66 replies

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    Mikeyl85
    Lyricist I
    January 18, 2021

    I have had this issue since s2 with a Samsung Tv. Doesn’t happen on Netflix or Amazon just catchup tv 4od and itv. Have to reboot the beam but is getting frustrating as it seems to be getting worse. Very disappointing as may have to get rid of it and go back seperates 

    prdpnp
    Lyricist II
    January 20, 2021

    Same issue is re-occuring again now, too frustrating. Tried same reset steps again was up...for few days and again issue started back.

     

    Calling the customer care is too long a wait and usually nobody answers..Feeling sick with such a premium sound company and horrible testing before releasing out the updates….or i am wondering if the issue is with the speaker itself and firmware damaged my speaker...i am currently out of 1 year warranty, but i raised the exact initial issue 6 months back before the warranty expired, not sure they will honor that now…..All in All..so disappointing

     

    Submitted diagnostics with confirmation number 1046359165

     

    @Sonos, Please fix the issue asap or get me a replacement pls

    Wisey81
    Lyricist II
    January 22, 2021

    I thought I would report back with an update on the issue I have been experiencing.

    The issue appears to be resolved 🤞🏻
     

    I contacted Sonos support and they advised me on various fault finding steps.

    The one that resolved the issue was to simply unplug my TV and the Beam, then just plug them back in ! 

    I’ll monitor the issue and post back here in a week or so to update.

    I’d also like to mention how good my experience was with Sonos support. They were quick to respond, clear in their instructions, and just hassle free. Makes such difference.

    Cheers all.

    Mark P
    Mark P
    Retired Sonos Staff
    January 22, 2021

    Hi @Wisey81.

    Thank you for reaching back to Sonos Community.

    Glad we managed to sort all things out.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    Zilkan
    Lyricist I
    February 1, 2021

    Well, that didn't fix the issue for me. Buzzing still there. I think if you don't come up with a solution I will  need money back as they are still in warranty and get some other system. You don't expect to have such issue with such product!

    Mark P
    Mark P
    Retired Sonos Staff
    February 1, 2021

    Hi @Zilkan.

    Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

    We would like to extend our help here by contacting our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. 

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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