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Beam: Keeps switching back to ARC from Bluetooth - how to stop?



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Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

  1. When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
    ==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
    Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.
  1. When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
    Seems to be a conflict in HDMI ports, due to the CEC thing.
    I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

 

Still, hope this helps for those who are still having issues.

It’s a Sonos issue. I also have a Yamaha soundbar. I swapped the soundbars to troubleshoot and no issue switching to Bluetooth when I use the Yamaha soundbar. My TVs are a Samsung UN82MU8000 series and a Sony XBR-75X850E.

I have 3 Samsung TVs, one with Arc, one with Amp, one with Beam. All have the problem, if I select a Bluetooth headphone or TV speakers, they revert back to Sonos within 2 seconds.

it is terrible, Sonos, if you cannot fix it, it would be appreciated that you write why in this thread 🙏

Userlevel 2

Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

  1. When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
    ==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
    Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.
  1. When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
    Seems to be a conflict in HDMI ports, due to the CEC thing.
    I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

 

Still, hope this helps for those who are still having issues.

Can you link what adaptor you use? 

Sonos is acting like a web browser: it wants to be the default sound output. 
 

I found a simple solution: I returned it to Costco.

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It does baffle me this is still an issue. A simple On/Off button in the App would fix it. When you update the Arc it looses connection to the TV. So the mechanism of the Arc not ‘being connected’ exists. They just need to make it a button.

Had the same issues here - Sonos beam (GEN1) connected to OLED LG G2 with HDMI ARC, well recognized by the TV.

  1. When connecting Bluetooth device (e.g. Apple Airpods Pro), it switches back to BEAM after a couple of seconds. Same when selecting the TV speakers, it switches back to BEAM automatically.
    ==> could not find any better alternative/solution than to turn off the CEC/Simplink in the TV settings to prevent the BEAM from taking control over the other audio devices/tv speakers.
    Not optimal solution though (because it forces you to change some TV settings before switching from BEAM to bluetooth device), but I can live with it.
  1. When connecting other HDMI devices (e.g. satellite box) to the TV, it switched back to TV speakers. When selecting back again the BEAM as audio output, no sound coming out from the BEAM.
    Seems to be a conflict in HDMI ports, due to the CEC thing.
    I purchased a CEC less adapter on Amazon, connected it to the satellite box, and now it all works perfectly.

Obviously when buying these products (TV, soundbars, etc...) you don’t expect to encounter these kind of issues (I spent quite some time reading forums, also discussed over the phone with LG customer service, etc...), and you expect the manufacturers to solve this (be it TV manuf, Sound device manuf… I don’t care).
But in the end there are some workarounds that can be found.

 

Still, hope this helps for those who are still having issues.

Can you link what adaptor you use? 

this one:

https://www.amazon.com/BlueRigger-HDMI-CEC-Less-Adapter/dp/B07BFL8TM8

but this one is also advised as alternative:

https://www.amazon.com/Lindy-HDMI-Adapter-Female-41232/dp/B00DL48KVI

I have the exact same issue. Very disappointed with Sonos. They could at least clealry communicate on this issue...

I have the exact same issue. Very disappointed with Sonos. They could at least clealry communicate on this issue...

Yeah same here. This is a ridiculous issue. My previous soundbar didn’t have this issue, and I am considering returning my Beam.

 

the solution is also not working in my C1, CEC is immediately turned back on automatically by the Beam.

 

any other solutions out there?

Hi all, How about this method of switching Bluetooth?

Try switching between both when using Bluetooth sound, it's just a few steps, so ease your mind.

 

Go to Advanced Settings > Connections
Click on Device Settings Configuration
- Turn off the simple link
- Remove sonos in universal control

   - Not used, but removed just in case

Reasons:

Turn off the convenience feature that sonos automatically activates

 

Go to Advanced Settings > Connections

Click on sound

- Turn off eARC in additional settings

Reasons:

Simple Link will not start automatically the next time the power is turned on.

 

I use Air pod pro with lg OLE48cx and tried it with beam(gen2),thanks.

Hi all, How about this method of switching Bluetooth?

Try switching between both when using Bluetooth sound, it's just a few steps, so ease your mind.

 

Go to Advanced Settings > Connections
Click on Device Settings Configuration
- Turn off the simple link
- Remove sonos in universal control

   - Not used, but removed just in case

Reasons:

Turn off the convenience feature that sonos automatically activates

 

Go to Advanced Settings > Connections

Click on sound

- Turn off eARC in additional settings

Reasons:

Simple Link will not start automatically the next time the power is turned on.

 

I use Air pod pro with lg OLE48cx and tried it with beam(gen2),thanks.

 

Supplementation.
If you wish to return to the sonos soundbar, please reverse this procedure.
When ARC is selected, Simple Link is automatically turned on.
This is probably because there are frequent problems with no sound if it is left off, so it is necessary to turn on the path so that there are no problems with manual connection in any home.
I am Japanese and not affiliated with LG or Sonos, but I would like to try the IKEA rear speakers from now on.

regards.

 

Userlevel 7
Badge +17

Simplink is the LG term for CEC. Samsung calls it Anynet, Sony calls is Bravia link (I think). Turning off CEC temporarily will solve this.

The jury is still out on this being a Sonos fault or just an effect of Sonos adhering to the CEC specs. There does seem to be anecdotal evidence other manufacturers soundbars do implement CEC differently than Sonos does on this point.

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