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Badgercop
Enthusiast II
April 23, 2019
Answered

Beam: Keeps switching back to ARC from Bluetooth - how to stop?

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.
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    chucky999Answer
    Lyricist I
    August 12, 2019
    I have the same problem as Badgercop. It seems that this is pretty common as shown by these similar threads in the sidebar to this thread. The best, though not optimal, solution seems to be to turn off the HDMI-CEC connection on your TV. It would be nice of SONOS would fix the APP to handle this situation. The problem is not solely with LG systems - both Samsung and Sony are referenced in the other threads.
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    Gobogie
    Lyricist I
    December 14, 2020

    Add me to the list.  New LG OLED CX with Sonos Arc/AirPod Pros.  Same issue as everybody else.  Had to unplug the HDMI cable so I don’t wake the wife up

     

    Very surprising Sonos is having this issue for as much as I paid for my set up

    dgeralds
    Lyricist I
    December 15, 2020

    it is my turn now….. …...Sonos Arc with Samsung TV UA-50KU6000

    Im not a technical person. Stumbled upon this thread while I am searching on how to connect my  wired headphone to my TV without without affecting my sonos arc setup.

     

    Nick Lomis
    Lyricist III
    December 17, 2020

    New AirPod pros. 
     

    lg65 lied & beam

     

    disappointing. Disabling the CEC disables my harmony remote functions

     

    SONOS!!

    Sonodiculous
    Lyricist I
    December 22, 2020

    Unfortunately got the same issue with a Sonos Beam setup and bluetooth headphones. Switching off HDMI-CEC seems like a work-around, but it still extremely annoying this doesn’t work otherwise.

    mafm
    Lyricist I
    December 26, 2020

    Hi folks, thanks for reaching out with the Sonos Community! I understand that we all want to keep the Sonos Arc/Beam and headphones connected to our TV at the same time and that kind of behavior is based on your TV on how the HDMI connections work because you are connecting two output devices to your TV. As others suggested this is more and can be handled appropriately by the TV manufacturers. You can try optical for better options but it will still up to you on how to proceed. Just let us know if you need anything. We and the community are always here to help.


    What an asinine and disrespectful reply from Sonos.

    Yeah, just buy our soundbar/sub/surrounds then connect with optical "for better options" and lose Atmos capabilities.

    Sure, great advice!

      Geniusiron
      Contributor I
      December 31, 2020

      Me too now..

      CX OLED

      Sonos BEAM

      AirPods Pro.

      Just kept switching back to eArc when trying to connect the AirPods.

      sridhg
      December 31, 2020

      Me too..

       

      LG OLed CX

      Sonos ARC

      keeps switching back to arc when connecting to the Bluetooth..

      106rallye
      106rallye
      December 31, 2020

      @Geniusiron @sridhg Have you tried turning off HDMI-CEC (Anynet, Bravia Link, Simplink) for the time you are using your headphone?

      @mafm How is this answer disrespectful? Giving you an extra work around and stating the disadvantages of that seesm good practice to me. There are technical reasons for this, it's your TV (not Sonos) that does this, and as I understand it this is conform HDMI-CEC spec, so an industry standard. To me it seems Sonos is not the one to change this…..

      Geniusiron
      Contributor I
      December 31, 2020

      @Geniusiron @sridhg Have you tried turning off HDMI-CEC (Anynet, Bravia Link, Simplink) for the time you are using your headphone?

      @mafm How is this answer disrespectful? Giving you an extra work around and stating the disadvantages of that seesm good practice to me. There are technical reasons for this, it's your TV (not Sonos) that does this, and as I understand it this is conform HDMI-CEC spec, so an industry standard. To me it seems Sonos is not the one to change this…..

      I will happily try this. Any ideas how I do this on an LG? I’d read earlier on this thread that LG’s switch straight back when HDMI-CEC is turned off too. 
       

      🤷🏼‍♂️

      106rallye
      106rallye
      December 31, 2020

      HDMI-CEC is called Simplink with LG. I don not own an LG (and have another solution for my headphones - a Connect Gen 2), so I have no experience with this myself, It should be somewhere in de connectivity settings on your TV.

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