Enthusiast II

Answered

Beam: Keeps switching back to ARC from Bluetooth - how to stop?

219 replies
56409 views

Hi. I have an LG C8 OLED TV and a Beam, connected Via HDMI Arc. I also have some Sony Bluetooth headphones. Whenever I try and play the TV audio via Bluetooth after 2 seconds it switches back to Arc. Is there anyway to prevent this? I have to pull the HDMI lead out of the Beam, but can it be disabled via the app or some other way? Thanks.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

C

chucky999Answer

Lyricist I

I have the same problem as Badgercop. It seems that this is pretty common as shown by these similar threads in the sidebar to this thread. The best, though not optimal, solution seems to be to turn off the HDMI-CEC connection on your TV. It would be nice of SONOS would fix the APP to handle this situation. The problem is not solely with LG systems - both Samsung and Sony are referenced in the other threads.

Show previous replies

A

Ahouse

Lyricist I

Same here. Sonos AMP hooked up with HDMI to Sony 9305. It is ridiculous Sonos not prioritizing this issue.

106rallye

As I understand the other threads about this, the behaviour is confirming to HDMI-CEC standards. There’s nothing to fix. Certainly not by Sonos.

A

Ahouse

Lyricist I

As I understand the other threads about this, the behaviour is confirming to HDMI-CEC standards. There’s nothing to fix. Certainly not by Sonos.

If this is a HDMI-CEC standard issue millions of people should have the same issue with other sound systems for years. This standard is over 10 years old. I highly doubt this is the case and there’s nothing Sonos could do about it.

A

Andy_73

Contributor I

Now me ☹️

Sonos Arc and LG OLED.

M

Musr

Lyricist I

I have noticed the same issue with an LG C9 and Sonos ARC. I have an old pair of Sony rf wireless headphones connected to the headphone jack. When I switch to the headphone option they work fine, but when I try to connect my new Bluetooth headphones the tv switches back to eARC after a couple of seconds. Really frustrating. Seems strange its just the Bluetooth connection that is is affected, but looks like I will be sticking with the old headphones. Its a shame Sonos cannot fix this as I never had the same issue with my old soundbar.

Krishma M

Retired Sonos Staff

Hi folks, thanks for reaching out with the Sonos Community! I understand that we all want to keep the Sonos Arc/Beam and headphones connected to our TV at the same time and that kind of behavior is based on your TV on how the HDMI connections work because you are connecting two output devices to your TV. As others suggested this is more and can be handled appropriately by the TV manufacturers. You can try optical for better options but it will still up to you on how to proceed. Just let us know if you need anything. We and the community are always here to help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

N

NIXXYdad

Lyricist I

Hey, new to the forum. Recently purchased the Sonos Arc and ran into the same issue with my LG OLED C9 77 inch tv, with the HDMI Arc input being the only audio input I could play while using my sound bar unless I unplug the power cord or the HDMI cable. If I try using any other input it goes back to the HDMI Arc input immediately. One work around use could do is purchase an HDMI splitter. I listed the link below:

https://www.amazon.com/dp/B079JQ9XXV/ref=cm_sw_r_other_apa_i_xM-XFbTJ3V16Z?_encoding=UTF8&psc=1

You'll be able to select the input you wanna use while leaving the HDMI cable in both the sound bar and tv as long as you select the splitter to the opposite input so it's not conflicting with your tv/sound bar. I hope this helps.

F

foswald007

Lyricist I

Hi folks, thanks for reaching out with the Sonos Community! I understand that we all want to keep the Sonos Arc/Beam and headphones connected to our TV at the same time and that kind of behavior is based on your TV on how the HDMI connections work because you are connecting two output devices to your TV. As others suggested this is more and can be handled appropriately by the TV manufacturers. You can try optical for better options but it will still up to you on how to proceed. Just let us know if you need anything. We and the community are always here to help.

Hi, going through the post you can read that many folks have the problem only with Sonos Beam or Sonos Arc solutions. (This is the case for me as well, LG C9 + Sonos Arc). It works well with other HDMI-ARC connected audio devices (as mentioned in the posts several times).

So this clearly seems to be a problem in the Sonos system. Please do not throw the ball to the TV manufactures. I strongly doubt that Samsung, LG, Sony and others are to blame here.

Btw. this does have nothing todo with Bluetooth, it does not matter which output you choose on your TV (at least for me), the Sonos (HDMI connected) Soundbar will always take over after a second or so.

B

Bisiorro

Lyricist I

Hi folks, thanks for reaching out with the Sonos Community! I understand that we all want to keep the Sonos Arc/Beam and headphones connected to our TV at the same time and that kind of behavior is based on your TV on how the HDMI connections work because you are connecting two output devices to your TV. As others suggested this is more and can be handled appropriately by the TV manufacturers. You can try optical for better options but it will still up to you on how to proceed. Just let us know if you need anything. We and the community are always here to help.

Hi, going through the post you can read that many folks have the problem only with Sonos Beam or Sonos Arc solutions. (This is the case for me as well, LG C9 + Sonos Arc). It works well with other HDMI-ARC connected audio devices (as mentioned in the posts several times).

So this clearly seems to be a problem in the Sonos system. Please do not throw the ball to the TV manufactures. I strongly doubt that Samsung, LG, Sony and others are to blame here.

Btw. this does have nothing todo with Bluetooth, it does not matter which output you choose on your TV (at least for me), the Sonos (HDMI connected) Soundbar will always take over after a second or so.

This is exactly what I wanted to write. HDMI ARC connection in my LG TV worked well with a JBL bar and Sony headphones in my case.
Really Sonos? Is blaming the others the right way to solve the problems in your understanding? Disappointing...

P

PHXtoDEN

Lyricist I

I agree. Sonos app should be updated to fix this issue!! Come on, Sonos. Get with the program. ; )

Show more replies

Sign up

Login to the community