Trending Lyricist I

Beam keeps playing after tv is off

34 replies
2907 views

Hi all
any ideas
when i turn the tv off with the remote or when i ask alexa to do so, pithing seconds the beam continues to play the tv audio
any ideas why this is?

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G

Ginge72

Lyricist I

Hi there,

did anyone get this sussed...? My Beam is straight into the TV (LG) seems to be playing on for longer and longer after I’ve turned the tv off... 😤

AjTrek1

@Ginge72

Assuming the LG is working properly try turning off your decoder box (i.e. the box provided by your ISP). If the noise stops then that is what you need to do going forward.

Together Everyone Achieves More = T.E.A.M.

Airgetlam

I'd also be checking in the TV's settings for a firmware update.

Bruce

G

Ginge72

Lyricist I

not sure what you mean by decoder box... beam is plugged into the wall and the tv.. it’s not even connected to the WiFi (Sonos app cant find the beam, but it was doing the extended sound when it was connected)

as with the earlier posts, didn’t do it with my 3 year old LG, just the new one 🥴

Airgetlam

The decoder box is the cable box. Or whatever device you're using to feed the signal to the TV.

Bruce

G

Ginge72

Lyricist I

The tv is WiFi enabled, I don’t have a box... the router has been disconnected and reconnected whilst trying to get the App to find the Beam, so no change on that.. tv has been reset and updated

Airgetlam

So your source is a physical antenna?

It sounds to me like it's an issue with the TV. When you turn off the TV, it should be turning off any thing that's running through it, including HDMI-ARC and any optical output, since those devices shouldn't be getting any power from the TV at that point. It sounds like, for reasons I can't understand, your TV is keeping these external processes going. It's most mystifying. I'd be calling LG.

Bruce

G

Ginge72

Lyricist I

Thank you 😁

C

chuckalicious

Avid Contributor I

I'll chime in here and I say I also get this with my new (non OLED) LG TV when using Freesat using the built in tuner. Beam is connected from the TV ARC port with HDMI and the TV channels are from the built in Freesat decoder so no external boxes feeding the TV.

Get about 5-10 seconds of continued audio.

I would assume the TV has it buffered and continues to output after the TV is put onto standby. It can't be anything else.

LG TVs seems to be pretty buggy and don't play well with the Beam. But that's the LGs fault.

B

Binzi

Lyricist I

I still do have the exact same problem with my sonos beam in combination with my LG OLED C8. Both have been updated to the latest firmware.

Problem: The beam is directly connected too the LG via ARC. When I'm watching satellite TV and switch the TV off, the beam goes silent. After a couple of seconds the beam starts to play the sound from the last channel I watched on the TV while the TV stays black. The sound plays for a couple of seconds to a couple of minutes. After that there is a very loud beep and the beam goes silent.

Cause: I think the LGs pixel refresh is what causes this behavior. When the LG TV is switched off it will start its pixel refresh program. For some reason the LG outputs sound to the beam while the screen stays black. As stated above the sound is played as long as the pixel refresh takes.

Solution: Unfortunately there doesn't seem to be one. I searched the internet and tried some stuff myself. So far. Nothing worked. Probably this issue can only be solved by a firmware update from LG…

Does anybody have a solution to this problem?

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