Arc TV sound cuts in and out.

Yes, same issues here, Ive also heard in the past from others with similar issues, where the problem lies is anyones guess, I would presume its just flakey eARC on the CX or Sonos. 

I’m here 5-6 months down the line still waiting for a fix. Pretty shocking.

I should have returned the products earlier but I held out in hope Sonos/LG would find a solution.

Dogdad, which Sony TV do you have? I’m thinking about pairing Sony A9G with Sonos Arc over eARC - that working now?

I’m in Australia.

I have a new Sonos Arc, Sub, Five and Samsung Q95T 75”.

Sound intermittently cuts out for a second every few seconds. Can be resolved by playing around with sound settings - but reverts back to same problem every time TV is turned off and on. Using in built streaming apps. 

Is there a solution that doesn’t involve me getting angry every time I turn on the TV and spending 5 mins changing settings, only to feel like I’m getting compromised sound as a result? 

Pretty sure all firmware is up to date. 

Thanks (hopefully) in advance!

There is a promising Sonos update being tested with some on this forum, seems promising but too early to tell.  As long as this issue has been dragging on am wondering what I’ll get first, vaccine or fix!!

Until then, the only thing that has kept my cursing to a soft mumble instead of a screaming tirade every time I use the TV is a smart plug on the arc and keeping earc off. With that, I can reliably start a show and tell google home to restart the sound bar. That keeps things working for the duration of the show.  Keeping earc on is just too glitchy even after restart. 

I am a newbie here but read through all of the posts. I have put in my time and frustrations though. Brand new Samsung Picture Frame and Sonos ARC (among other Sonos devices in the home we just built). What a disappointment. What is crazy is the we had to go through so much tech support and even returned the ARC and got a new one before we realized what  was happening. The folks on Tech support do not know this and it was SUCH a waste of time. I wake up every morning and my ARC goes in and out when using the TV. Yes, I get behind the ARC, unplug it, plug it back in and it works well with the TV again (always works fine with the music). My cables were built in to my fireplace so its much more difficult. I do not want to give up the system I paid so much for and love so much when its working correctly.

Would love to be part of the test community - we are a technology family and a technology school educator.

It’s been a long time from what I have read here - some folks have been VERY patient. 

PLEASE PUSH OUT THE FIRMWARE!

Doug74 shows the ARC update that I can not get.  We can only get as far as 12.2.2  Would like to get the new update to see if it fixes the problem.

Hello,

After 3 days,

I can say that the patch works perfectly ! No cut, and it's something that has never happened in more than 3 months….

For those who can't have this patch, maybe you should take part of the Sonos beta program.

https://support.sonos.com/s/article/2967?language=fr

This issue has been happening for weeks and like everyone else, I’m beyond frustrated. Read through most of this thread that’s documented this issue over the last 7 months, and good to see there’s some amount of progress on the forefront. I honestly can’t believe it’s taken this long for just a beta to get to testers hands. 
 

If any Sonos support people are still here, my diagnostic code is: 1338160169

I’d like to know if the same issue I’m experiencing is what has been identified by the engineers. 

I have already:

• Hard reset both the tv and Arc
• ensured both are up to date on firmware and OS
• swapped HDMI cables
• changed the audio settings on my TV (Sony x900H)

Not sure if anyone else noted this, but this DOES ALSO happen to me sometimes when streaming Spotify over Airplay to the Arc. Some days are worse than others. Hoping for the new firmware to fix this issue as I am tired of dealing with this every day. 

For anyone wondering if this is your tv/streaming device or any hardware other than your Sonos Arc just know it's not. 

I bought my Sonos arc two weeks ago and before this I had a Samsung N850 soundbar paired with my samsung Q7FN tv and nvidia shield. Never one issue with that soundbar besides a audio delay. I heard good things about sonos arc so bought one. It's been a nightmare ever since. Anytime I play atmos audio it starts crackling. If we switch apps sling/Netflix, etc the sound drops off and we have to cycle our audio source for it to pick back up. Even when we are watching something on Sling TV app and the show/movie ends and goes to the next program the sound drops off. It's a joke. Someone here said a patch is on the way. I'll wait a few weeks for it. If not I'm returning this soundbar. I can't believe how much problems a soundbar can have. 

I have the same TV model with same issue. I can not watch full movie without restart the sonos Arc or TV. I am really disappointed in sonos support