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MikeInMaine
Contributor I
June 16, 2020
Answered

Arc TV sound cuts in and out.

Just got the Arc and have it paired with 2 Play:1’s and a gen 3 sub. 
Samsung Q80R tv. 
 

The sound from the tv will play for around 5 seconds and then cut out for around 1 second, play for 5, out for 1, on and on. 
 

I’ve swapped out the hdmi cable twice, tried unplugging the tv, switched between PCM and DD+ and switched between different apps on the tv. 

The sonos app shows that I am getting an atmos signal  


Was running a beam with the Play:1’s (but no sub) before just fine.

 

Not sure what I should try next.

 

Thank you,

mike

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    Corry P
    Corry PAnswer
    Sonos Staff
    March 9, 2021

    Thank you all for all your efforts and testing. A system update has now been released which also include a fix to this issue (it disables the Sonos “screensaver” on an Arc if connected to a Samsung TV). Please update your Sonos systems. If you’re still experiencing problems after updating, please let us know.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Randy Hearst
    Trending Lyricist I
    January 27, 2021

    There are new soundbars from other manufacturers just hitting the market that use this same interface. While I’d like to see Sonos get serious about this, it is still a possibility they don’t totally own this problem from a technical standpoint. It will be interesting to see how the other manufacturers of soundbars work out in terms of connectivity with Samsung. I haven’t had time to cruise the boards to see what other companies might be having trouble with Samsung TVs. It’s so sad. I love the TV. I love the Sonos Arc driven system. But it kind of spoils the leisure and entertainment mood to keep facing this irritant over and over again.

    For the moment, I advise putting your AC where you don’t have to climb over stuff to unplug and replug your Arc. I even thought about adding one of those home automation switches at the outlet, but I think I have to navigate enough remotes to get my TV on and off and navigate to programming. ;-)

    Randy Hearst
    Trending Lyricist I
    January 28, 2021

    Speak of the devil. Samsung has pushed out a The Frame 65” software update. If the connection gremlins abate, will report in on my experience.

    romfany
    Contributor I
    January 28, 2021

    Sams issue with samsung qled 65q95t firmware TizenOs 1460 !

    Doug74
    Lyricist III
    January 29, 2021

    ALLELUIA

    Sonos support have just pushed the patch to my system.

    It’s a manual update, they called me this morning and we have done some manipulations together.

    I will keep you informed if it fixes definitely the problem or not.

    romfany
    Contributor I
    January 29, 2021

    Excellent ! Tell us if the fix is good ! Here , same  issue With my Samsung qled 95t. The sonos arc sound cut off, its seems random… strange.. please dev sonos fix it :-) 

    Doug74
    Lyricist III
    January 29, 2021

    The support told me that it will be deployed in the next official update (but don’t know when).

    They only update the ARC firmware to 12.2.3, all others are still in 12.2.2

    I think that they are in the test phase before wide deployment.

    Doug74
    Lyricist III
    January 29, 2021

    Excellent ! Tell us if the fix is good ! Here , same  issue With my Samsung qled 95t. The sonos arc sound cut off, its seems random… strange.. please dev sonos fix it :-) 

    Mine is 55q95t so if it works for me it should work for you!

      ledzep1
      Headliner II
      January 29, 2021

      Excellent ! Tell us if the fix is good ! Here , same  issue With my Samsung qled 95t. The sonos arc sound cut off, its seems random… strange.. please dev sonos fix it :-) 

      Mine is 55q95t so if it works for me it should work for you!

       

      Hope this next firmware fixes all the other TVs as well like the LG CX.

      romfany
      Contributor I
      January 29, 2021

      Ok ! Hope sonos team will fix it… ! i dont know if problem is sonos firmware or samsung firmware… suspens suspensss :-)

      LeeroyJenkins
      LeeroyJenkins
      Lyricist III
      January 29, 2021

      I constantly have an issue where my sonos arc stops producing sound. This usually happens when I switch apps, inputs or sometimes even after a youtube ad. Restart or switching back and forth between inputs again usually solves it but wondering if this is a known issues with the CX?

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