Arc TV sound cuts in and out.

following thread

I have a setup with Sonos Arc and Samsung The Frame 2020, and I have been experiencing the sound issues described by many users in this thread for months. 

After reading the latest posts from this thread, I contacted the Sonos customer support and explicitly asked for the updated received by some other users. Following a lengthy discussion and escalation to second line support, the update was pushed to my system. Since then, the problem has gone away so I can confirm that the update seems to work for me.

Let's hope that Sonos is able to release this fix automatically. Meanwhile, I recommend that you contact Sonos to get update (version 12.2.3 - build 61185070) pushed to your Arc.

Thanks Mikkos! Just opened discussions with Sonos support and got a case open. Took my diagnostics files & asked some more infos. It’s now apparently being forwarded to L2 support, from where they should be in touch to schedule a call to get things sorted. Here’s hoping to get this finally fixed.

I have a samsung TV and Arc this just started today, has worked just fine for a week. Not of the suggestions worked. So far netflix and prime app are cutting on and off

I have the Samsung frame tv and the arc, I have the same issues as everyone here-sound cutting in and out. I called their support and tried all the tricks, nothing work. At the end of all that the sonos rep said this was a known issue and Samsung and sonnos are working together, no timeline for a fix but the last update was December (whatever that means). I requested them to push the above-described build to my system and they said there was no solution yet and I would be updated by email when there was a solution. This is terrible spending this kind of money and getting a system that has to be physically unplugged each time I want to use it. I was a huge sonos fan prior to the arc-basically telling everyone to get sonos, but this is awful.

Knock on wood, mine started working again. I noticed in the sonos app my Arc and sub didn’t have system data. So I changed my input on my tv to the input my Arc is connected. After a min or so the system data loaded. I also checked my network connection in the app. I trying to change my Sonos channel but it wouldn’t let me. 

Well, with no date for the Samsung Frame TV issue, I returned the Arc and will wait for the fix before reordering. 

Sonos, is there an ETA for pushing 12.2.3????

In Europe (Ireland at least), the Arc hasn’t been available to buy since around early December from what I’ve seen. I’ve had one on backorder for over a month now anyway. I’d assumed it was due to Covid related supply chain issues, but maybe they decided to do a hardware fix and are holding back orders until new versions are supplied. I’ve been told my backorder is due to ship any day now. Their website says new Arc orders still won’t ship until March 12th. My theory is just speculation. But if I’m right, I’m pleased they’re addressing it before shipping it. I’ll be using mine with an LG CX, so I hope there’s a fix one way or another before I receive my new Arc.

I live in Australia and have the Samsun 2020 Frame.

A couple of emails detailing the issue and this thread and I have been pushed the patch.

The patch workaround consists of the below.

While we are still assisting Samsung in figuring out what is going on, we have been able to develop a quick fix that just disables the screensaver you see when you go to the HDMI input that the Arc is plugged in to, this seems to resolve the issue with getting no sound.

Not sure if this affects other tv’s in the same way, but just glad I’ll have a fix when i get home