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petelrob
Contributor I
July 20, 2018
Answered

ARC & Optical Connecting Issues w/ Beam

My LG Television will not connect to my newly purchased Beam. Have tried both the ARC and Optical with no luck. The sound does work with Spotify but not the TV? Anyone with similar issues that has a resolution?
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      July 20, 2018
      Then perhaps that call he suggested might be in order?
      Agreed, just before you do that, I'd also suggest trying out a new HDMI cable, just in case there's an issue with the one you're using.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      13 replies

      Ryan S
      Ryan S
      Retired Sonos Staff
      July 20, 2018
      Hi Petelrob, you'll want to make sure that you have the speaker settings on that TV set to External Speakers. Also, check out that you have CEC enabled on the HDMI-ARC port. I believe that LG calls it SIMPLINK.

      If you're having trouble with setup, feel free to give us a call.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      petelrobAuthor
      Contributor I
      July 20, 2018
      Both items have been addressed and still no connection can be found.
      Airgetlam
      Airgetlam
      July 20, 2018
      Then perhaps that call he suggested might be in order?
      Bruce
      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      July 20, 2018
      Then perhaps that call he suggested might be in order?
      Agreed, just before you do that, I'd also suggest trying out a new HDMI cable, just in case there's an issue with the one you're using.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        petelrobAuthor
        Contributor I
        July 20, 2018
        HDMI cable I was using was the one that was supplied with the Beam i just purchased. It was however the issue, once swapped with a different HDMI cable the unit worked right away.

        Now how do I go about getting reimbursed for the faulty cable?
        Ryan S
        Ryan S
        Retired Sonos Staff
        July 20, 2018
        Glad it was just the cable. If you give us a call on the support or sales lines they can help get that cable swapped out.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Clooglys
        Contributor I
        August 8, 2018
        Have exactly the same problem. Are Sonos using cheap cables? because I’ve read a lot of posts about tho. My issue is still unresolved.
        Ryan S
        Ryan S
        Retired Sonos Staff
        August 9, 2018
        Hi Clooglys, have you tried swapping out the cable and that fixed things or are you just having ARC issues in general with your TV and Beam? Not all ARC or CEC issues are due to the cable, in fact, most don't have anything to do with the cable being used. But it certainly is a good variable to check.

        We'd love to help if you're having trouble. The more details the better to help get you all sorted out.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Theartofbeer
        Theartofbeer
        Contributor I
        November 28, 2018
        I have an older LG Smart TV that has an Optical/HDMI ARC port but has nothing stating CEC connection.. My Playbar worked no problem with two Play:1's set up for surround sound on this tv for the past year. Volume worked on my tv remote and sound was great. I decided the Beam was better for me because I live in a very small apartment now and the Playbar is too big to have sitting on my media center. I got the Beam connected and sound comes out of it from the tv with the External Speaker Optical/HDMI ARC selected for Sound Out but the two Play:1's aren't working with it. They work fine when I stream music through my Sonos App. Can someone please help. I am a female and NOT skilled with Audio at all. I also have PLAY:5 connected to my ProJect turntable. Thank you so much.
        JTMD
        Lyricist I
        November 28, 2018
        I am using my Samsung TV to Sonos Beam with Sonos One Surrounds. Connected by HDMI -ARC. It worked great. But after turning off TV and leaving for awhile, it stopped working and TV defaults back to its own speakers. I've researched this and seems to be a previously identified issue. I've tried power cycling (which works). But same thing happens once we stop watching and come back a few hours later. I've tried removing other HDMI devices. I've gone into the Anynet+ settings to change speakers to "receiver". And it will work, but will revert back. Obviously can't keep doing this every time I watch TV. The system sounds amazing (when it works). Is my only option to go optical? Or is there a more durable solution?
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