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petelrob
Contributor I
July 20, 2018
Answered

ARC & Optical Connecting Issues w/ Beam

My LG Television will not connect to my newly purchased Beam. Have tried both the ARC and Optical with no luck. The sound does work with Spotify but not the TV? Anyone with similar issues that has a resolution?
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      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      July 20, 2018
      Then perhaps that call he suggested might be in order?
      Agreed, just before you do that, I'd also suggest trying out a new HDMI cable, just in case there's an issue with the one you're using.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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      Theartofbeer
      Theartofbeer
      Contributor I
      November 28, 2018
      I thought the HDMI-Arc was Optical. The connector that attaches to the HDMI cable that came with it went straight into the port I was using with my Playbar. It's really confusing to me. And compared to the Playbar, the sound doesn't seem as good in my opinion. I am going to call Sonos later today to see if I can get some help.
      EcC
      Lyricist I
      December 15, 2018
      Same issue for me. I purchased Lindy HDMI CEC Less Adapter, Female to Male (41232) from amazon which fixed the issue
      SteveEhrler
      Lyricist I
      January 16, 2019
      I had this same problem but it is fixed ! Neither the straight HDMI nor the optical setup would work between my LG 47SL90 & the Beam - after trying 4 different HDMI cables, and both a HDI & optical connection. Decided I just wanted the optical output working. Called LG who got Sonos on the line, walked thru everything with both. Sonos had me send them diagnostics. I then plugged in the HDMI/optical connection to TV & Beam.Sonos had me unplug both the TV and the Beam, plug them back in. Once the Beam LED light changed from flashing to solid, in the Sonos app, I went to Browse--> TV --> Setup. Setup immediately started up the sound off the TV thru the Beam !! Major Kudos to LG & Sonos for exceptional support !
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