Arc doesn't work with Samsung TV Q95T : If you want Dolby Atmos avoid Samsung Flagship TV's

Thats not the problem - you get NO sound on enabling eARC on the tv. I have the same issue. I like EDM have spent a lot of money for future proof around eArc for it not to work, when uncompressed atmos arrives, we want to take advantage of it so this is a big deal. 

Please see my link

https://en.community.sonos.com/ask-a-question-228987/sonos-and-samsung-earc-compatibility-issues-6844762

This expands on the issue

Hi Mikelev

Your link doesn’t seem to be working?

Just a quick further comment, I may be accused of being cynical but its amazing that the Samsung Soundbars seem to work okay on eARC but the Sonos ones don’t, wonder why that is?

The issue we are describing is widespread on the Samsung Forums ( Re: eARC issue on new Q95T with SONOS ARC) as well as Sonos, I think we are just going to suffer from one company blaming the other. Lets hope someone pulls their finger out.

Yes - agree, also its looking like Q80T does work with eARC - and so the theory is that this is a one connect box issue as TV's without appear to work.

Hi,

I read through the posts and other forums online to see a lot of people with this issue.

I just purchased the 65 inch Q95T (in Europe) which has the “one-connect” box. I paired this with a Sonos 5.1 setup (1x playbar, 1x sub(gen 2), 2x Sonon One (for surround)). Currently have the Sonos Arc waiting for me at the store for pick-up to exchange the Playbar (within the return period). Reading this now, I am heavily doubting to get the Sonos Arc and replace the playbar, which works perfectly now with the tv and PS4 Pro. I wanted the Sonos Arc because it has HDMI eARC and supports more codecs than the playbar. 

In your experience, after installation, do you at the minimum get the same level of sound as with the Playbar and is the problem only an issue with Dolby Atmos? Or do the 2 products not work at all together( Sonos Arc & Samsung Q95T)?

I read one user had the issue disappear after a restart, but that seems very strange if so many other users face the same problem. 

I am not too fussed if the Atmos part is the only thing that does not yet function 100%, but i want to make 100% sure it will still work and sound amazing on anything not Atmos.

Thanks for any advice and opinions. 

Hi CvH7

Its a bit more complicated than that i'm afraid. So HDMI ARC works with Sonos ARC, and you are able to get DD5.1 and Compressed Atmos via this route where the source allows it (Netflix for example). When you enable eARC on the Q95T, you get no sound from any source, even uncompressed versions such as from ultra 4k blu.

So this is an issue on eARC working at all, and it should when connected to an eARC device. Both Samsung Q95T and Sonos ARC are eARC devices so they should be able to talk to one another, and currently for myself and other users, thats not happening.

Its not down to codecs or content either, with eARC enabled as auto, it should play sound from all sources, and have the ability to play uncompressed sound. 

That being said, the ARC is very impressive when coupled with a Sub and rears - if anything too impressive. This issue is around the investment in eARC and I firmly believe is an issue with the one connect box.

Hope this helps.

Thank you folks for contributing to this issue. Just buying a 75” Samsung 95T and a new sound system to go with my Beam and Sonos Ones, so its worrying the HDMI-ARC doesn’t work with the Sonos ARC. But could I route it through a Sonos AMP then to the ARC? Does the Samsung HDMI-ARC outlput work with the Sonos AMP?

HDMI ARC does work with the Sonos Arc. It's the Enhanced ARC or eARC that currently doesn't. I don't think Amp is eARC capable so better off direct connecting to arc and hoping this gets resolved or looking at a different set?

Thank you for your help. Mikelev. I think I’ll downgrade to a Samsung Frame - which has eARC - and just hope that works. Do I go straight to the ARC, not the AMP, and if so, how does that impact my Sonos wired ceiling speakers which are direct from the AMP?

Appreciated…. 

No - I wouldn’t downgrade to a frame (not necessarily a downgrade btw, more a design choice but picture not as snappy), as the issue appears to be the e-arc via one connect which is not confirmed but being investigated. So you may have the issues as well with the frame as other users appear to have on the forums. I may be wrong regards the AMP, but I believe it is not eARC capable, so if you want the ability for uncompressed sound then you need to connect eARC to eARC so that would be a direct to Sonos Arc connection (apparently there is a device called the Arcane Fury that can turn Arc to eARC and is coming soon). Regards the Amp and ceiling speakers, i can’t comment as no experience of a multispeaker surround system using amp. I have the ARC, Sub and 2 One’s at the rear. I think it lacks the height for Atmos, so really intrigued if there is a way to combine ceiling speakers and get the a more realistic Atmos experience. Don’t get me wrong, the Arc and sub is an amazing combo, and you can tell the difference with Atmos content and it maybe that the upwards firing speakers play their part, its just not that apparent.

Need to add you would not need the Arcane Fury if connecting eARC to eARC with Sonos ARC, however it may be an option if using amp, however as mentioned not sure how amp functions as part of an Atmos or multi channel set up?